topic o2 insurance for my iPhone purchased from Aplle Store in Discussions & Feedback

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Mon, 27 Jul 2009 13:16:41 GMT

Can anyone advise if they have purchased their iphone from a Apple store and got insurance from o2 as I have been trying for 3 weeks now and the o2 staff have no idea how to assist me and o2 are not getting back to me.The store tells me to call customer services and customer services tell me to go to the store.

Highly Frustrated right now.Any help?Anyone?

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Mon, 27 Jul 2009 13:39:49 GMT

The apple store need to phone up to get it added.

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Mon, 27 Jul 2009 13:52:55 GMT

Have you done this before and did it work

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Mon, 03 Aug 2009 00:38:12 GMT

I got my iPhone from carphone warehouse then called o2 to insure it,
worked fine.

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Mon, 03 Aug 2009 15:21:33 GMT

I too am looking to buy a pay and go Iphone from the apple store (mainly because it actually has them in stock)

I have been ringing o2 stores to check the stock of iphones and one girl I spoke to (who worked at the manchester shop) actually suggested I can go and buy one from apple because they have more stock. I asked her would I then be able to insure it if I went into an o2 shop. At first she said "yeh we can do that, just bring your reciept" but then she seemed to talk to someone (presumably a manager) and then came back and said they wouldnt be able to do that and I would have to buy the phone through the o2 shop.

Having heard her change her mind its confused me a bit. She didnt sound too sure and definate when she was talking about it so its made me nervous to go and buy an Iphone and then not be able to insure it.

Which way is it? Would I be able to take the paperwork I recieve from the apple store and get it insured? Or would o2 turn me down for the insurance because it wasnt bought through them?

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Mon, 03 Aug 2009 19:59:32 GMT

o2 will insure you if you get it from o2 or apple.

If you get it from CPW then you have to take CPW's insurance.

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Wed, 12 Aug 2009 01:45:19 GMT

I sold my iPhone 3G. My contract was still running so I bought a 3GS on Pay&Go from the Apple Store.

I gave O2 customer service a call. The man simply asked for the new handset's IMEI number and added it to the database.

Good luck!

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Thu, 28 Jan 2010 23:50:12 GMT

o2 will insure you if you get it from o2 or apple.
If you get it from CPW then you have to take CPW's insurance.

I got my iphone from carphone warehose and called o2 for insurance its fine!

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Fri, 29 Jan 2010 17:39:26 GMT

o2 will insure you if you get it from o2 or apple.
If you get it from CPW then you have to take CPW's insurance.

I got my iphone from carphone warehose and called o2 for insurance its fine!

No its not, you'll find if you ever need to make a claim the insurance underwriters will tell you its invalid. O2 do not insure 3rd party handsets.

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Fri, 05 Feb 2010 21:54:02 GMT

o2 will insure you if you get it from o2 or apple.
If you get it from CPW then you have to take CPW's insurance.

I got my iphone from carphone warehose and called o2 for insurance its fine!

No its not, you'll find if you ever need to make a claim the insurance underwriters will tell you its invalid. O2 do not insure 3rd party handsets.

With all due respect....

I have an iphone purchased from the carphone warehouse.
the man in carphone warehouse asked me if I wanted insurance.
I declined as I felt £13 was way to high as my contract was £45 per month.
I called o2 within 14 days of purchase.
I added o2 premiere insurance at a cost of £7.50 per month
every month the insurance is taken out the same time as my phone contract
£52.50 pcm
I have only ever made one claim when I lost my phone.
my iphone was replaced within 2 days.

trust me, its fine!

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Sat, 06 Feb 2010 00:51:22 GMT

With all due respect, this is my job and deal with this every day so I know a little about this.

If you have had a claim honoured then you're quite blimming lucky.

If my word isn't good enough then check out the website

Important Information regarding O2 Insure Premier
O2 Insure must be purchased within 28 days of purchasing or upgrading to a new phone or laptop from O2
O2 Insure policies are only available to O2 customers over the age of 18
In certain cases of approved claims for theft, O2 will cover the cost of unauthorised calls up to a total of £3000. Check the current version of the O2 Pay Monthly Services Agreement for details.

When and how can I buy O2 Insure?
Buying O2 Insure is easy, as long as you do it within 28 days of buying an O2 mobile or laptop (inclusive of free upgrades).
Pay Monthly customers you can purchase O2 Insure either in-store or by calling O2 Customer Services
Terms - http://www.o2.co.uk/assets/O2HybridN...re_premier.pdf
We’ve got it covered
Welcome to your O2 Insure Premier Policy. Here’s where we quickly summarise the benefits of
the Policy you’ve chosen. Then on page 4 you’ll find all the important terms and conditions –
please read these and keep this booklet safe.
Things to note
• Unless you’ve chosen to pay your premium for 12 months in advance, your Policy is
renewable every month
• O2 Insure Premier covers your Mobile Phone and Accessories purchased from O2
• Your Policy is underwritten by ACE European Group Ltd

o2 insurance for my iPhone purchased from Aplle Store

Anonymous — Tue, 09 Feb 2010 23:28:18 GMT

Wanty,

We'll have to agree to disagree on this one!
whilst I apprecitate you may work with o2 in some capacity I have the insurance?!!

Both o2 and the underwriters of the insurance have to conform with certain FSA regulations so I wont take luck to be any sort of a factor when it comes to my insurance.

When I was offered the insurance from carphone warehouse they also had a section which stated it covered your phone and accessories purchased from carphone warehouse, I put it to you that o2, just like carphone warehouse will not provide cover for accessories purchased elsewhere ands thats where your argument holds the majority of its weight.

Perhaps someone from o2 or the insurance company that provides their insurance will settle this one for us Wanty?!

bet you a months insurance!