topic Re: Leaving O2 in Discussions & Feedback

Leaving O2

Anonymous — Tue, 05 Mar 2013 12:50:27 GMT

Hello, I am thinking of leaving O2. Anyone has a contact number that I can call on to get the PAC code. I have been using 202 from my mobile but the suystem has made me wait for almost 40 minutes now. Very Frustrated and want to leave O2 at any cost (even more so now).

Please help.

Re: Leaving O2

perksie — Tue, 05 Mar 2013 12:52:11 GMT

202 is the main number for contract customers, other details are in "Contact us" at the foot of the page.

Re: Leaving O2

Anonymous — Tue, 05 Mar 2013 12:55:59 GMT

Try calling at a different time of day if you can. At this time of day two things happen that makes it difficult to get through.

1) People on their lunch breaks calling in
2) Staff on their breaks = less people answering the phone.

Also remember they will be busy at the moment fielding calls from people about thier phone/bb moving to sky.

Re: Leaving O2

Anonymous — Tue, 05 Mar 2013 13:56:53 GMT

They have to give you the code...they can't get out of that, though good luck getting hold of them!! I too will be out as soon as my contract expires. I've never known such an awful company to deal with. Individually the people you speak to are pleasant enough..but unless they have the answer to your questions somewhere in their script. their policy is to ignore you in the hope that you'll go away. I certainly will be doing once my contract expires.

Re: Leaving O2

Anonymous — Tue, 05 Mar 2013 14:06:41 GMT

lancelightning - has something specifically happened where you've had trouble? Perhaps we can help. The idea of 'somewhere in the script' is something we make an effort to avoid.

You are right about the queue to get through to the recontracting team however, it can be quite busy at times. You'd be easier going through to customer services and asking to be transferred through

Re: Leaving O2

Anonymous — Tue, 05 Mar 2013 14:16:56 GMT

@Anonymous wrote:
lancelightning - has something specifically happened where you've had trouble? Perhaps we can help. The idea of 'somewhere in the script' is something we make an effort to avoid.

You are right about the queue to get through to the recontracting team however, it can be quite busy at times. You'd be easier going through to customer services and asking to be transferred through

Except the times where customer services are specifically told not to transfer because of the call queues. The rationale for that is that its not fair to queue jump by diverting through.

I'm sure you're only trying to help, but it's not a great idea to encourage customers to do that

Re: Leaving O2

Anonymous — Tue, 05 Mar 2013 14:18:10 GMT

I know, I know Ends up causing more trouble!

Re: Leaving O2

Anonymous — Tue, 05 Mar 2013 23:09:47 GMT

@Anonymous wrote:
They have to give you the code...they can't get out of that, though good luck getting hold of them!! I too will be out as soon as my contract expires. I've never known such an awful company to deal with. Individually the people you speak to are pleasant enough..but unless they have the answer to your questions somewhere in their script. their policy is to ignore you in the hope that you'll go away. I certainly will be doing once my contract expires.

I am sure o2 will be glad to see yoy going to another phone provider.

Think about that for a moment.

Re: Leaving O2

jonsie — Wed, 06 Mar 2013 01:05:16 GMT

ditto

Re: Leaving O2

Anonymous — Wed, 06 Mar 2013 01:30:45 GMT

Yeah..I'm not happy because I've had on-going problems with connectvity. I've had three online chat sessions about it, two phone calls..done everything I was asked to...different phone (my own), new sim card..clean the simcard...reboot the phone.. etc. etc. At the end of all this nothing got sorted at all. Now we have Tu go and I'm having problems with that too. Same scenaro..I spent over an hour on the phone yesterday. The guy was pleasant enough, but quite clearly had no idea what was causing my problems and knew less about wifi routers than me!! He went through a list of questions...the upshot of it is that he thinks it could be a problem with my wifi (but I have an excellent internet service...I use Skype regularly with no problems)...or my iphone might be faulty...yet I'm talking to him on it and regularly use it on the net. I have a thread still open on the Tu go section, but no answers there either. All I want is to have a reliable service - it's what I'm paying for...is that too much to ask?

Re: Leaving O2

Anonymous — Sat, 30 Nov 2013 18:33:01 GMT

I'm not happy at all with O2 waited an hour or so with the hold music... finally got through and the guy hung up on me. I just want to cancel my contract .

Re: Leaving O2

perksie — Sat, 30 Nov 2013 22:38:54 GMT

You'll have to try again.

Re: Leaving O2

Anonymous — Sat, 30 Nov 2013 23:45:05 GMT

if you still can't get thru you can always email o2 or send them a letter, just make sure you use recorded delivery

Re: Leaving O2

perksie — Sun, 01 Dec 2013 00:07:04 GMT

All the details about getting in touch are at the base of every page on this web site, including an address to write in under "Contact us".

Re: Leaving O2

PaTH2YourDEATH — Fri, 11 May 2018 10:59:06 GMT

Re: Leaving O2

EmilieT — Fri, 11 May 2018 11:04:37 GMT

Welcome to the forum @PaTH2YourDEATH Do you need help with something? Feel free to start a new topic and post your question here!

Re: Leaving O2

MI5 — Fri, 11 May 2018 11:08:56 GMT

How to cancel your contract here @PaTH2YourDEATH

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774#M56526

Interesting user name btw

Re: Leaving O2

jonsie — Fri, 11 May 2018 11:51:45 GMT

Username would point to issues with O2

I you want to leave, also get your phone unlocked @PaTH2YourDEATH

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131