topic Satisfaction survey in Discussions & Feedback

Satisfaction survey

Tom1959 — Sat, 02 Mar 2013 08:13:25 GMT

I have just been asked to complete a short survey when I finish using the O2 website.

I don't mind doing that, if it helps to make the website better.

However, I refuse to install a spyware toolbar to do this. If you want people to take part in surveys, let them fill in a simple html form.

I learned many years ago that as soon as you download this type of junk you then start getting bombarded with pop ups and God only knows what else rubbish.

Re: Satisfaction survey

adamtemp64 — Sat, 02 Mar 2013 08:17:53 GMT

The keynote software is not spyware or malware and uninstalls at end of survey.

I have used it a few times with no issues.

Re: Satisfaction survey

Anonymous — Sat, 02 Mar 2013 08:24:27 GMT

@adamtemp64 wrote:
The keynote software is not spyware or malware and uninstalls at end of survey.

I have used it a few times with no issues.

True Adam, but i'd also rather not have to download anything to my mba in order to help 02 with a survey, and then let it un install.

More often than not people will simply decline to help.

Re: Satisfaction survey

Tom1959 — Sat, 02 Mar 2013 08:39:15 GMT

How can you be sure what it is doing or not doing while installed?

If large corporations and governments can be hacked into, then I'm pretty sure that Joe Average who just clicks "Accept" stands no chance. I have had to format my hard drive and start again a few years ago, exactly for this reason.

Re: Satisfaction survey

adamtemp64 — Sat, 02 Mar 2013 08:47:31 GMT

if keynote was dodgy my small busines version of symantec would block it .

I can understand peoples reluctance but if your own defences are up to date it should not cause any issues prevention is always better than cure.

Re: Satisfaction survey

Anonymous — Sat, 02 Mar 2013 10:24:19 GMT

I agree.

My best defence is not to proceed at all which is my Prevention is better than cure method. Lol.

I'm always giving feedback to Apple and Sky as examples, with no need to install anything.

Simple matter of choice !

Re: Satisfaction survey

Toby — Sat, 02 Mar 2013 13:13:08 GMT

Hi Tom, thanks for posting.

Have you used any survey programmes in the past that you thought were good or better?

I'd love to hear your thoughts.

Toby

Re: Satisfaction survey

Liquid — Sat, 02 Mar 2013 15:15:39 GMT

Not that I wish to spread panic but its unlikely you'd know if your system was comprised. Ill happily vouch for the app O2 want you to use I've never had any issues with it. It deletes after use anyway.

Re: Satisfaction survey

perksie — Sat, 02 Mar 2013 15:41:41 GMT

@Liquid wrote:
Ill happily vouch for the app O2 want you to use I've never had any issues with it. It deletes after use anyway.

I agree, I've used it a few times with no issues at all, it works a treat!

Re: Satisfaction survey

Tom1959 — Sat, 02 Mar 2013 21:05:55 GMT

Hello Toby,

I have filled in surveys for various websites in the past, but don't ask me what their names were!

I know that usually you will get a form to fill in or a series of pages with tick boxes. It is very rare that anyone asks you to install a programme to complete their surveys.

I treat this with the same suspicion that I use when I am offered a "Free Toolbar Helper".

Re: Satisfaction survey

perksie — Sat, 02 Mar 2013 23:20:26 GMT

Treated with as much suspicion as us then?

You are always free to ignore it, it's not compulsory.

Re: Satisfaction survey

jonsie — Sat, 02 Mar 2013 23:24:13 GMT

I don't install any toolbars whatsoever as I think it's better safe than sorry. Sorry O2 I never will complete one of your surveys no matter how safe you claim it is.

Re: Satisfaction survey

Tom1959 — Sat, 02 Mar 2013 23:45:29 GMT

Sorry perksie, I don't know how suspicious you are???

You can rest assured that I did ignore it. I have never yet come across any survey that is compulsory apart from the census!

Re: Satisfaction survey

Liquid — Sat, 02 Mar 2013 23:47:20 GMT

I never filled in the census:(

Re: Satisfaction survey

perksie — Sat, 02 Mar 2013 23:49:07 GMT

I took the liberty of running it on a spare pc, then uninstalled it, then verified that no files on that pc had been changed and it was totally gone.

As I said you don't have to use it if you're not satisfied.