topic Re: O2s website. in Discussions & Feedback

O2s website.

Anonymous — Fri, 15 Feb 2013 17:10:03 GMT

I am not at all happy about the o2 website as it would not let me webchat to find out why there is a problem with the pay your bill page. Also when I did it was extremely slow and did not take the payment properly so now I have to wait (as there is a technical problem yet again?)and see if it does and if it doesn't it will make my payment yet again!!!! It does this to me quite a bit. Does anyone else have a problem with the website?

Re: O2s website.

jonsie — Fri, 15 Feb 2013 17:13:25 GMT

I'm not sure if there is a problem with the payment system but check with your bank to see if the money has been debited. If not I would ring 202 to make the payment.

Re: O2s website.

MI5 — Fri, 15 Feb 2013 17:13:44 GMT

I just set up a DD and not worry about it....

Re: O2s website.

perksie — Fri, 15 Feb 2013 17:14:08 GMT

I've just tried it and it was ok for me, are you using a phone or pc?

Try clearing the browser cache or using a different browser.

Re: O2s website.

Anonymous — Fri, 15 Feb 2013 17:15:09 GMT

Not entirely sure what it is you are saying is going wrong - but you should be grateful that webchat won't let you go onto it!

If you can't make a payment from your computer - why not call 202 and pay via the automated line or speak to a customer service advisor?

If a successfull payment is taken you will be given a reference number so you know it has been paid.

Re: O2s website.

Anonymous — Fri, 15 Feb 2013 21:05:37 GMT

use 202 for accounts issues as web chat arent very good at complicated issues such as bills