topic Re: Shame on O2 in Discussions & Feedback

Shame on O2

Anonymous — Mon, 11 Feb 2013 18:36:13 GMT

I lost my home phone and broadband service for seven days. When O2 could be bothered to finally get the fault fixed, I called them and asked to be compensated (well wouldn't you for all the inconveniece) They offered me a whopping £7 that equates to a pound a day and it is not even compensation as I have to pay a monthly contract. To say I was unhappy and upset is an understatement. I then asked for them to terminate my contract early with no added fees because it's a disgace to offer a customer what they did and also the Customer services team were rude and unhelpful and I felt like I was the one in the wrong because of my fault which BT had to fix outside of my house. They refused that. I have now stopped my direct debit and I will go on Twitter and Facebook to let everyone know that this company are a get you signed up and then don't really care about anything but their profits and the customer comes last. I just hope your Telephone and Broadband doesn't break down as you will see the real side of O2.

Re: Shame on O2

MI5 — Mon, 11 Feb 2013 18:38:10 GMT

So let me get this right.... The fault was with BT or O2?

You wouldn't be the first to say they are going on Twitface to complain but we rarely hear from them again.....

Re: Shame on O2

Anonymous — Mon, 11 Feb 2013 18:41:18 GMT

It was a BT fault but we do pay O2 for the line rental. Yeah I have got the little man syndrome against the big company and I will twitter if it stops one person joining O2 I will be happy.

Re: Shame on O2

MI5 — Mon, 11 Feb 2013 18:51:40 GMT

I understand you're miffed, but in all honesty no one is going to take any notice. My Virgin connection fails at least once a month and they don't give a monkeys either.... Looking at Sky as they seem to be doing good deals at the mo.

Re: Shame on O2

Anonymous — Mon, 11 Feb 2013 18:55:50 GMT

Just felt like getting it off my chest and I will leaving O2 faster than a greyhound chasing that hare.

But in the meantime I can let people know that O2 is a bad option and not to touch them with a barge pole!

Re: Shame on O2

jonsie — Mon, 11 Feb 2013 18:57:48 GMT

Just to give us an idea...what compensation would need to have been offered to keep you happy and stop you from ~~twatterring~~ twieeting?

Re: Shame on O2

perksie — Mon, 11 Feb 2013 19:00:10 GMT

Cancelling the direct debit if you are still in contract will cause you far more trouble than O2.

7 days to get a fix from Openreach is not bad going.

You are not entitled to any compensation so you will have been given a goodwill gesture.