topic Re: Who Here Thinks That O2 Should Start Again! in Discussions & Feedback

Who Here Thinks That O2 Should Start Again!

Anonymous — Sun, 10 Feb 2013 12:07:30 GMT

With all these website "improvements", its hard to keep up, a page that I found yesterday, no longer exists today , over the years o2's services have grown rapidly, o2's services are great, but there website however has failed to keep up with all these new services such as o2 money, everytime a new service comes in to play, its just crammed into the website without any thought.

i think the solution now is that they start over. brand new website. fresh start!. built from the bottom up. This would be great step for o2, all their services would link in properly, user areas can be cleaned up and made to look more presentable. The services can be seen from a whole new perspective.

i can give many examples of over complicated websites, BT is one, they are a huge company, but they failed to keep there webiste simple and easy to understand.

i think plusnet have really turned there website around, and why's that?, because they started from scratch, there brand new website is easy to navigate and most of all, its very practical and looks very neat.

if you agree with me, then kudos this post, or reply with "yes", lets get some attention here.

Re: Who Here Thinks That O2 Should Start Again!

version7point0 — Sun, 10 Feb 2013 12:19:26 GMT

Hi astroboy.

The O2 website has already undergone some decent changes and as far as I know it is still a "work in progress".

Re: Who Here Thinks That O2 Should Start Again!

Anonymous — Sun, 10 Feb 2013 12:24:14 GMT

Leonard has set up a thread where you can report bugs or broken links so he can get them ironed out.

http://community.o2.co.uk/t5/Discussions-Feedback/Website-bugs-or-errors/td-p/394782

Re: Who Here Thinks That O2 Should Start Again!

jonsie — Sun, 10 Feb 2013 12:22:26 GMT

The O2 site has been a mess with dead links for months and months but they are still in the middle of redesigning it. It's painful and slow at the moment but I'm not sure it's at all practical to shut the website down for days and start afresh.

Re: Who Here Thinks That O2 Should Start Again!

Anonymous — Sun, 10 Feb 2013 12:28:48 GMT

i dont think thats how the process works jonsie, they'l keep this site up, while they make the better one

Re: Who Here Thinks That O2 Should Start Again!

Anonymous — Sun, 10 Feb 2013 16:26:46 GMT

this site is still in the process of being redesigned so just bear with it

Re: Who Here Thinks That O2 Should Start Again!

Anonymous — Sun, 10 Feb 2013 16:29:47 GMT

Why did they have to mess about with it in the first place the old one was much better and all the links worked

Re: Who Here Thinks That O2 Should Start Again!

perksie — Sun, 10 Feb 2013 16:32:12 GMT

@Anonymous wrote:
Why did they have to mess about with it in the first place the old one was much better and all the links worked

Unfortunately they didn't, we have been asking for improvements for nearly five years to my knowledge.

Re: Who Here Thinks That O2 Should Start Again!

Anonymous — Sun, 10 Feb 2013 16:32:51 GMT

@Anonymous wrote:
Why did they have to mess about with it in the first place the old one was much better and all the links worked

like everything else, they thought they could do better than the last

Re: Who Here Thinks That O2 Should Start Again!

Liquid — Sun, 10 Feb 2013 18:28:14 GMT

You have to keep things up to date. If your website looks dated compared to a competitors it's likly you'd use the more modern looking website.

However I'm not defending the useless way the upgrade was implemented. Broken links are embarrassing for any personal websites. Now when your a multi billion pound company broken links are shockingly bad.

It's almost like bob the sales guy thought he'd have a crack at making a new website without permission and got bored half way through(if there is a bob in sales I'm sorry its purely coincidental :))

Re: Who Here Thinks That O2 Should Start Again!

Anonymous — Mon, 11 Feb 2013 19:33:03 GMT

Has anyone ever tried to use Orange's website? It's horrendous.

O2's is slowly getting better. It's far easier now to access most common requests, however, I still believe it is too complicated for somebody to just go directly to their bill.

Re: Who Here Thinks That O2 Should Start Again!

perksie — Mon, 11 Feb 2013 19:52:19 GMT

@Anonymous wrote:

It's far easier now to access most common requests, however, I still believe it is too complicated for somebody to just go directly to their bill.

Perhaps it's time to drop the "O2" and call it "My Account".

Re: Who Here Thinks That O2 Should Start Again!

Anonymous — Tue, 12 Feb 2013 09:57:56 GMT

Why always me? 😞

Re: Who Here Thinks That O2 Should Start Again!

Anonymous — Tue, 12 Feb 2013 11:30:02 GMT

@Anonymous wrote:
Why always me? 😞

Brilliant!

Re: Who Here Thinks That O2 Should Start Again!

jonsie — Tue, 12 Feb 2013 11:49:14 GMT

@Anonymous wrote:
Why always me? 😞

Classic!

Re: Who Here Thinks That O2 Should Start Again!

Anonymous — Fri, 15 Feb 2013 14:25:44 GMT

Yes

Re: Who Here Thinks That O2 Should Start Again!

Liquid — Fri, 15 Feb 2013 14:28:38 GMT

Great point there krisgun....

Such a stiring argument, did you think of it all by yourself?

Re: Who Here Thinks That O2 Should Start Again!

jonsie — Fri, 15 Feb 2013 14:36:43 GMT

Brief but to the point!