topic Re: O2 failed to cancel my contract when requested in Discussions & Feedback

O2 failed to cancel my contract when requested

Anonymous — Thu, 07 Feb 2013 12:36:41 GMT

I am sure it is a standard trick but O2 received my cancellation call on, or before, 14 Dec 12. What a pain that was, constantly talking to you for ages trying to keep you ... give me a break, listen to me "I am going abroad". Finally finished, or so I thought, today another demand for money, another hour out of my life. We'll sort it - we'll see. A bunch of amateurs, should be ashamed of their collective performance (not to mention the theft of my monies). Chap today said "it was one in a thousand mistake" .... that is a stack of hacked off folk!

Re: O2 failed to cancel my contract when requested

Anonymous — Thu, 07 Feb 2013 13:05:14 GMT

Hi,

That doesn't sound too good! I hope you managed to get the money back asap? If not, you can always call your bank and ask for an indemnity claim which will get you your direct debit back in 24 hours.

If you put in your notice on 14/12/12 then it should cancel on 14/1/13 and you should get your final bill about 2 weeks after that, usually a credit to you.

It is rare that something like that would happen - lucky you noticed straight away!

Re: O2 failed to cancel my contract when requested

Anonymous — Thu, 07 Feb 2013 20:12:28 GMT

Take a read of a few threads in this sub-forum. You need not even venture beyond the first page of threads.

It appears to be far, far more common than it should be. Though usually O2 claim it's happened via some fraud mechanism. I'm awaiting a response from the complaints team myself for a very similar issue.

I think it was more a case of unfortunate wording for the "1 in 1000" comment. I mean, O2 published figures for 2005/2006 quote 16.3 million UK customers. That'd be 16,300 people if interpreted literally!

Re: O2 failed to cancel my contract when requested

Anonymous — Thu, 07 Feb 2013 20:18:26 GMT

I would raise a complaint with O2 to have it properly investigated, chez. You can call and do that or email via the complaint review service (details on the website)

Re: O2 failed to cancel my contract when requested

MI5 — Thu, 07 Feb 2013 20:32:42 GMT

Is this not just an over running contract that should have cancelled?? Where does the allegation of fraud come into it ?

Re: O2 failed to cancel my contract when requested

Liquid — Thu, 07 Feb 2013 20:38:38 GMT

I don't think it's that common.

If they received your call December + 30 days notice wouldn't this be your final bill?:/

Re: O2 failed to cancel my contract when requested

Anonymous — Thu, 07 Feb 2013 20:42:42 GMT

@MI5: I'm sorry, I must have missed the part where there was an allegation. Given that an allegation is "a claim or assertion that someone has done something illegal or wrong." Where was such a claim or assertion made?

Even for my own case, I'm leaning much more on the side of it being an O2 mistake rather than fraud.

Re: O2 failed to cancel my contract when requested

Anonymous — Fri, 08 Feb 2013 21:04:55 GMT

To add, Final payment was in Jan for £4 odd, fair enough, but like others I was expecting a credit. This month, we'll take another £10.50 off you, oh & we'll tie you up for over an hour sorting it out. Thankfully I did a screen shot of the sorry mess. They have admitted that they have made a "one in a thousand" mistake. Let O2 argue with OFCOM - amateurs.

Re: O2 failed to cancel my contract when requested

Liquid — Fri, 08 Feb 2013 21:08:32 GMT

Ofcom won't touch it yet. Not until you can prove you've exhausted the complaints procedure.

Stupid mistake and I'm confused how it could of happened if you received the final bill already in jan.

Re: O2 failed to cancel my contract when requested

MI5 — Fri, 08 Feb 2013 21:09:49 GMT

You should, and will get a refund but, what is it you expect Ofcom to do about it ?