topic Re: Changing Bank details for Direct Debit in Discussions & Feedback

Changing Bank details for Direct Debit

Anonymous — Wed, 06 Feb 2013 04:19:07 GMT

Dear all members , about 50,000 of you !,who tried to tell me how to do this on line.

Sorry but you cannot do this on line.

You HAVE to either write to 'Telefonica' or phone them up

I do not like the phone as i am registered 'Hard of Hearing'

You should look at your own details

02 might change the sort code and accouint number but not neccessarily the bank name

If you are going to change your bank details you might as well switch network at the same time !

Re: Changing Bank details for Direct Debit

Anonymous — Wed, 06 Feb 2013 06:54:22 GMT

Maybe an option to go into an 02 high-street store where they could assist you through a phone call to CS.

I thought 02's CS had technology to assist hard of hearing customers contacting them.

Re: Changing Bank details for Direct Debit

Anonymous — Wed, 06 Feb 2013 07:22:29 GMT

Dear Bandofbrothers,

best answer to date - thanks

'Hard of Hearing' - pardon!

Re: Changing Bank details for Direct Debit

jonsie — Wed, 06 Feb 2013 08:28:38 GMT

O2 Mobile Textphone (Text Relay)

This enables you to connect many Pay Monthly and Pay & Go™ O2 mobile phones to a full-size keyboard to write conversations, in real time. To make a text call, just add 18001 to the front of the number you're calling. If you're calling another textphone, you can type a message to the other person and the conversation appears on their screen in real time. If you're calling a conventional phone, you'll be connected to a Text Relay operator who will read your messages to the person you're calling and will then type their replies.

And anyone can call you by text by adding 18002 to the front of your mobile phone number. They'll then be connected to a Text Relay operator who will convert their conversation into text. This can be done from an O2 Pay Monthly phone or a fixed-line phone.

We understand that typing takes longer than talking, so we've cut the cost of making standard UK calls through the 18001 service to 4p a minute. Calls to text relay 18001 and 18002 are free for the first 45 seconds then 4p a minute after that (including VAT). Text relay calls are not included in the minutes allowance on your tariff.

You can also contact the emergency services free by calling 18000, the textphone equivalent of 999.