topic Could Not Activate Cellular Data Network in Discussions & Feedback

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 15:07:41 GMT

Anyone else having this issue? I'm in London. There is a message on 02 customer service number stating they are having issues and working to resolve ASAP.

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 15:10:52 GMT

From Twitter: We're having a problem with Pay Monthly internet access, this will affect MMS too. Sorry - we're working to fix this ASAP.

Seems it the APN

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 15:15:14 GMT

It must be APN related, I've had no problems today on mobile.o2.co.uk but I know some iPhone owners on idata.o2.co.uk are having web troubles.

SV

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 15:15:51 GMT

Yes, literally everyone in our company with an iphone (3G or not) are suffering the same problem. We're in the liverpool street area and there are A LOT of us. I've been finding it slow to connect this morning on the train to work and it is dead now. This is pathetic O2, the 3G reception is already rubbish around the area and everyone complains about 'straight to voicemail' becasue O2 has run out of network capacity! If you can't support that many users, don't try to flog so many iphones!

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 15:34:13 GMT

Why when there is a Network problem does the customer have to scour customer forums to find out about it?

Surely this could be much better handled by having an 'Our Network Status' page on the O2 website. Or are O2 just hoping to keep it quiet, at the expense of the hundreds / thousands of customers who are having problems?

Naughty O2. D minus. Must do better.

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 15:36:51 GMT

They have a Twitter feed, that I believe is kept up to date, but I agree, there should be something on the o2 site regarding status.

SV

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 15:59:43 GMT

I am in Cheshire and have been unable to access email or web browsing since lunchtime.

I phoned Iphone helpline and they confirmed O2 have a nationwide network problem which engineers are working on.

It is not confined to the London area.

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 16:14:05 GMT

My new iphone 3gs arrived today so I rushed to set it all up. Then panicked because I thought it was broken lol. I agree with rigglybob, there should be a network status report button.

*phew thank the gods it aint my new iphone thats the prob!*

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 19:21:03 GMT

it is not just i phones i have a n96

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 19:32:05 GMT

Working again here just now within the last 15 mins. It's been down all day

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 19:34:55 GMT

I have just come over from T-Mobile to O2 and have to say that I am unimpressed with the 3G coverage even in some built up areas. Anything out of town seems very poor with edge and simply 2G. I wanted an iPhone hence the switch but never had these problems on T-Mobile. Considering that I am surprised that this phone went to O2. And the network has been down all day for internet access etc.

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 20:19:47 GMT

oh well this answers my question!! sooooo annoying... have been unable to update my facebook status ALL day hahhaa hope it sorted soon!

Could Not Activate Cellular Data Network

Anonymous — Tue, 21 Jul 2009 22:35:46 GMT

been down in the lincolnshire area since approx 4:30pm....still same now...PAYG
lack of info from o2 isn't good service either!

Could Not Activate Cellular Data Network

Anonymous — Wed, 22 Jul 2009 07:46:05 GMT

8:45am in Bristol and still no connection. {sigh}

Could Not Activate Cellular Data Network

Anonymous — Wed, 22 Jul 2009 09:24:22 GMT

Still back up and running in lancashire

Could Not Activate Cellular Data Network

Anonymous — Wed, 22 Jul 2009 09:26:52 GMT

On BBCwebsite that "most" people ok now but not all
http://news.bbc.co.uk/1/hi/technology/8161938.stm

Could Not Activate Cellular Data Network

Anonymous — Wed, 22 Jul 2009 10:18:46 GMT

Bristol is now back online.

Looks like it's back

Anonymous — Tue, 28 Jul 2009 10:16:36 GMT

Exactly one week on from last time the data service appears to have gone down again.

Could Not Activate Cellular Data Network

Anonymous — Tue, 28 Jul 2009 10:37:26 GMT

Having same probs in Warrington (Cheshire) too! :womanindifferent:

Could Not Activate Cellular Data Network

Anonymous — Tue, 28 Jul 2009 10:41:56 GMT

Same problem here in Sheffield too. worked fine this morning and then since about 10:30 its gone again, like last week 😞 money off the next bill??