topic LockRe: Positive feedback in Discussions & Feedback

Positive feedback

Anonymous — Mon, 21 Jan 2013 14:04:07 GMT

Thank you to Scott from the support centre (phone).
I was horrifed when I received a £97 bill which he managed, with patience, to sort out for me.

Call centers need more people like Scott.

Someone from O2 management should go and find him and give him a pat on the back.

Re: Positive feedback

perksie — Mon, 21 Jan 2013 14:12:03 GMT

Welcome to the forum.

Good post, always welcome here.

Re: Positive feedback

Liquid — Mon, 21 Jan 2013 14:13:49 GMT

Good news again:)

Glad there is good customer service out there:)

Re: Positive feedback

Toby — Mon, 21 Jan 2013 14:52:25 GMT

I'll try and pass this on Lalone!

Re: Positive feedback

jonsie — Mon, 21 Jan 2013 16:14:42 GMT

Another nice post. There are more good advisers than bad in customer service and it's frustrating for them when they can answer around a hundred calls a day and only get feedback for one complaint. It's nice when customers take the trouble to post about a good experience!:smileyhappy:

Re: Positive feedback

Anonymous — Mon, 21 Jan 2013 16:48:03 GMT

Thanks so much for sharing this, Lalone. Toby will be in touch to get a few more details to see if we can find the advisor and pass your feedback along.

Cheers,
Leonard

Re: Positive feedback

Anonymous — Mon, 21 Jan 2013 16:49:14 GMT

Can we have sort of happy feedback section where all the positive posts are shown

Re: Positive feedback

perksie — Mon, 21 Jan 2013 16:50:45 GMT

@Anonymous wrote:
Can we have sort of happy feedback section where all the positive posts are shown

Someone usually comes along to spoil it with a complaint.

LockRe: Positive feedback

jonsie — Mon, 21 Jan 2013 16:51:37 GMT

Lock the thread quick!

Re: Positive feedback

Anonymous — Mon, 21 Jan 2013 17:02:28 GMT

yeah true & there is an appropriate name for mood swingersLeonard/Toby lock this happy threada nice one for a change

Re: Positive feedback

Anonymous — Mon, 23 May 2016 19:02:53 GMT

Hi there

I wold like to leave Nicole a 10+ after her superb help when I recieved a bill shock in may. A sim contract at 14.50 came to 70.00! yikes! Turns out I talk a lot. was a little cfused why I was charged for o2 to o2 though. I called in on the 14 may and she was brilliant friendly, and after sorting out things upgraded my tariff (which was in all honestly the best thing) wish i had recived an NPS but hope this reaches her as I didnt get her surname!

Re: Positive feedback

jonsie — Mon, 23 May 2016 19:19:48 GMT

If you give a few more details such as time of call I'm sure @Toby will feed it back to Nicole. Nice to see positive posts

Re: Positive feedback

Cleoriff — Mon, 23 May 2016 19:31:08 GMT

Nice to hear some positive feedback @Anonymous Thanks for posting...:smileywink:

Re: Positive feedback

MI5 — Mon, 23 May 2016 19:38:22 GMT

Re: Positive feedback

Anonymous — Sun, 11 Jun 2017 19:11:30 GMT

had my second o2 live chat with a dude named Rick, honestly, best experience ever, fast, friendly, and with an incredible sense of humour! Rick, if you ever see this, THANK YOU,MATEY, you know what I mean, TRAIN EVERYONE TO BE RICK,PLEASE!

Re: Positive feedback

MI5 — Sun, 11 Jun 2017 19:15:42 GMT

Good to hear

Re: Positive feedback

jonsie — Sun, 11 Jun 2017 20:05:16 GMT

Well done Rick 😀

Re: Positive feedback

Cleoriff — Sun, 11 Jun 2017 20:14:36 GMT

Excellent news. I m sure it will be passed back to Rick

Re: Positive feedback

Beenherebefore — Sun, 11 Jun 2017 21:11:01 GMT

Was his surname SHAW ?

Re: Positive feedback

jonsie — Sun, 11 Jun 2017 21:13:14 GMT

@Beenherebefore wrote:
Was his surname SHAW ?

I think he was English