topic network problem? in Discussions & Feedback

network problem?

Anonymous — Mon, 20 Jul 2009 16:48:26 GMT

Is there a problem with the network....i can't call out but am receiving texts and can send texts

Connection Error

Anonymous — Mon, 20 Jul 2009 16:54:00 GMT

Ditto here, since 4pm at least

Connection Error - resolved

Anonymous — Mon, 20 Jul 2009 17:03:36 GMT

Problem seems to be resolved here now (am in South East region if that's any help to anyone)

Down all afternoon.

Anonymous — Mon, 20 Jul 2009 20:26:38 GMT

My phone and my wife's both had good signal but failed to make calls all afternoon. I was in the Harrow area and my wife in west central London. Both phones gave a Network Busy and engaged tone for every call made from 11am through till after 5:30pm. We had to resort to landlines and email - not impressed. I turned off, removed the sim (the usual) and tried phoning many times throughout this time - even calling landlines got the busy signal. Calls to the mobiles from landlines failed thoughout this time too. When trying things after 7pm, all was well again. Note, I tried contacting O2 customer services with a landline about 6 times over this period - always to get an engaged tone. Our contract has just expired so this is one issue I'll happily resolve with a move.

network problem?

Anonymous — Mon, 20 Jul 2009 21:27:31 GMT

Had gr8 signall all day. No worrys. Untill about an hour ago when I notest that I had "no service" and it is stl like thet. What's going on? I am in east Sussex nr Bexhill

No Data

Anonymous — Tue, 21 Jul 2009 13:13:01 GMT

Had problem since 10am this morning. Full strength on 3g and without 3g but unable to access data network.
My son has a new iphone as well but he can get on internet etc.

Rang o2 and they said there is a problem but I find it hard to understand as phone next to each other one works fine the other doesn't .

Any suggestions

Re: No Data

Anonymous — Tue, 21 Jul 2009 13:19:28 GMT

Had problem since 10am this morning. Full strength on 3g and without 3g but unable to access data network.
My son has a new iphone as well but he can get on internet etc.
Rang o2 and they said there is a problem but I find it hard to understand as phone next to each other one works fine the other doesn't .
Any suggestions

No suggestions I'm afraid but I thought I'd just mention that I have been unable to access the data network for the last few hours too.

Re: No Data

Anonymous — Tue, 21 Jul 2009 13:28:59 GMT

Are you PayG or monthly ?

signal

Anonymous — Tue, 21 Jul 2009 13:33:06 GMT

i lost signal for about 15 minutes last night phone is working fine for text / calls but i cant access browseing on it its as if the internet side is down

any ideas ?

Lost data signal as well

Anonymous — Tue, 21 Jul 2009 14:00:42 GMT

I am in the same boat. Phone shows 3G connection but data netwrok not accessible. At one point got a message about PAP something or other but now it just cant use data.

Was OK first thing this morning but hasnot been working since at leats 11am

network problem?

adamtemp64 — Tue, 21 Jul 2009 14:14:09 GMT

o2 have a network problem just got an auto response when calling business customer service on 8002 from my phone saying they are working to fix.

No data network

Anonymous — Tue, 21 Jul 2009 14:19:41 GMT

Me too, no data network from around 11:00am

I can send and receive calls and texts but no safari, mail and apps that need data etc.

This is not the kind of service I like paying £35 a month for.

Regards

Matt

network problem?

Anonymous — Tue, 21 Jul 2009 14:26:18 GMT

\Their automated response just says "london Area" I am up north at moment in Lancashire

network problem?

Anonymous — Tue, 21 Jul 2009 14:31:17 GMT

and I am in Bristol...

spoke to customer service...

Anonymous — Tue, 21 Jul 2009 14:36:54 GMT

Jsut spoke to customer service (she can only offer general advice as her systems are updating!) but she says its a network wide issue that engineers are lookign at and should be fixed within 24...... (I know, you thought the same as me "24 minutes" but no, fixed "within 24 HOURS"!!!

settings..

Anonymous — Tue, 21 Jul 2009 15:00:43 GMT

just seen a post elsewhere which suggests changing the APN setting for the data network as follws:-

Change APN from idata.o2.co.uk TO mobile.o2.co.uk

this works and I'm back on data but do I risk my data not being charged throught my unlimited bundle??

network problem?

Anonymous — Tue, 21 Jul 2009 19:16:55 GMT

24 hours is ####

network problem?

Anonymous — Tue, 21 Jul 2009 19:19:41 GMT

i dont have a apn setting just a wap one

Re: settings..

Anonymous — Tue, 21 Jul 2009 20:49:42 GMT

this works and I'm back on data but do I risk my data not being charged throught my unlimited bundle??

o2 on their Twitter feed advised against changing APN as they can't guarantee you won't get charged for data.

SV

network problem?

Anonymous — Tue, 21 Jul 2009 20:57:20 GMT

what if u dont have a apn just wap setting