topic Re: network down, again! in Discussions & Feedback

network down, again!

Anonymous — Wed, 02 Jan 2013 21:09:56 GMT

I can't be the only person getting more than a bit fed up with the repeated failures in the O2 network. There is never any info on the website to explain why this is happening, and certainly nothing resembling an apology for the inconvenience to customers. On the odd occasion I have managed to get through to an online O2 assistant, they have been unable to give me any sensible or useful information. I can appreciate there will be technical problems from time to time, but this is happening so often now that I feel we should be compensated e.g. by reducing the monthly payment. Anyone else feeling hacked off about this?

Re: network down, again!

perksie — Wed, 02 Jan 2013 21:34:29 GMT

Stuff breaks I'm afraid, breakdowns are usually fixed quickly, except when half the country has been under water like recently.

The O2 network is no different to anyone else's, and I don't know what you mean by saying it happens regularly as it doesn't

There is no guarantee that you will have continuous service from any provider, it is in the terms.

Re: network down, again!

Liquid — Wed, 02 Jan 2013 21:14:04 GMT

Have you checked the network status for your area?

Restarted your phone?

I can only advise calling CS and lodging a complaint or use their email address.

Re: network down, again!

Anonymous — Thu, 03 Jan 2013 09:33:24 GMT

I too have had this problem since Christmas eve. If I resend the text, it seems to get through second or third time, but as you say, it is more than a little frustrating that there appears to be no explanation for the lack of service. Flooding seems to be the scapegoat for most things at the moment...

Re: network down, again!

Liquid — Thu, 03 Jan 2013 14:32:33 GMT

Pray tell how do you fix a mast under water?

Besides water is an amazing thing it distorts/absorbs radio waves.

Re: network down, again!

Anonymous — Thu, 03 Jan 2013 17:18:19 GMT

I find this interesting. I have tried many other providers but have always come back to O2 because of the coverage and excellent service. Short of investing in a satellite phone which would clear up your problems you are having the only other alternative is to stick with O2 and trust they will sort it out asap. The military will soon be selling off some radio freqencies to the mobile phone industry so the future looks better for reliability.

One mast going out of action can affect the the cell network ability to provide a seamless service, it simply means the signal is transmitted to a further distance where the next mast can pick it up and that only if it is close enough. A microcell mast going down will open the network up to interferance and even 'down time'

The real question is, out of all the mobile phone providers, who is the fastest at getting the systems up and running again... I think O2 are pretty good.

Lets just tough it out untill more frequencies are available, it can only get better.

Re: network down, again!

Anonymous — Sun, 06 Jan 2013 21:37:50 GMT

As most masts are on top of hills and buildings I doubt they'll be 'under water'....... and surely their equipment must be weather proof?!

In fairness heavy rain will mess up signal range etc, sky tv used to go when ever it rained down here in deepest darkest Cornwall. But sky seem to have fixed that as since I have had my own sky package I have never had atmospheric problems.

You are not the only one suffering rubbish reliability, and I have fixed my problems by going to Orange. Since taking an Orange contract 2 months ago I haven't had a single call drop out or failed text message when my phone has indicated good signal and the phone doesn't keep desplaying no service for days at a time every other week.

As for O2's T's and C's stating they can't promise signal, well..... Vodafone don't have that clause writen in, and when they failed to provide reliable mobile internet conection for my wife and me in 4 different areas over 7 consecutive days that they stated should have stable 3G signal, they released us from contract with out fuss which is how I made the mistake of returning to O2 14 months ago. If your paying for a service, you expect to be able to use that service, Vodafone felt that way and were happy to honor that thinking.

Years ago O2 were really reliable, doesn't seem that way any more. They can't even fit water proof equipment if this rain is the cause of the latest problems.

Re: network down, again!

Liquid — Sun, 06 Jan 2013 21:40:24 GMT

Sorry was a rather large exaggeration haha.

O2 normally do provide good will gestures if you make a complaint.

Re: network down, again!

Bambino — Sun, 06 Jan 2013 21:58:38 GMT

@Anonymous wrote:

As for O2's T's and C's stating they can't promise signal, well..... Vodafone don't have that clause writen in,

Totally untrue. This is a direct quote from Vodafone's T & C's:

3. Services and coverage

a. We will try to give you the services when you want them. However, due to the nature of mobile technology, it’s impossible to provide a fault-free service.

No network would dare not to have that clause in their T & C's

Re: network down, again!

Anonymous — Sun, 06 Jan 2013 23:06:26 GMT

Oooo that's new.

Wasn't in there 12 months ago.

Still think its pritty stupid putting that in there. When I was having all the problems before I left O2 I posted a few times here and said a couple of times, if I had stated I couldn't garentee paying every month O2 would have me in court in the blink of an eye. But they can say they'll take your money but might not give you anything in return. One day some smart arse lawer will present a case against a T n C like that and everyone will scramble to rewrite their T's and C's again.

Fairly sure failing to provide a service that has been paid for falls under theft or fraud depending on situation.

Re: network down, again!

Anonymous — Sun, 06 Jan 2013 23:17:54 GMT

Of course not providing the service you signed up for would be in breach of contract but to get to that point O2 would have to not fix the problem for at least a month and not offer compensation for the issue.

I personally have never had a loss of service, if I have I have not noticed it.

My Kids (thank the grand parents) are on Vodafone and just checked the T&Cs when they recieved there phones two years ago and the exact same wording is on that contract.

Re: network down, again!

Bambino — Sun, 06 Jan 2013 23:24:07 GMT

I'm sure you'll find that it's not new and has probably always been there. Of course it's not stupid. Every network has the same proviso. Mobile phone technology is not an exact science, and they will never guarantee an uninterrupted service. It's not fraud and it's not theft if there are intermittent problems.

Re: network down, again!

perksie — Mon, 07 Jan 2013 00:14:42 GMT

@Anonymous wrote:
Years ago O2 were really reliable, doesn't seem that way any more.

Very strange as in most of the country Vodfone are now using the same equipment.

You don't even know what terms Vodafone have.

Maybe you had better get your facts right before you say any more.