topic Re: mms unavailable in Discussions & Feedback

mms unavailable

Anonymous — Mon, 19 Nov 2012 13:32:25 GMT

Just got new contract and Nokia lumia 900, but I have just received a mms message and not able to view it. Why?

Re: mms unavailable

Anonymous — Mon, 19 Nov 2012 16:20:40 GMT

Seems to be that a few have had problems with MMS on that Handset.

After a quick read there are a few things you can try. Firstly make sure the MMS setting are correct.

Make sure the data network connection is switched on.

I believe there is also a MMS section for notifications, try switching them on.

After each thing make sure you reboot the phone for the settings to be excepted.

If you get no joy then come back and we will see what else we can come up with for you.

Re: mms unavailable

jonsie — Mon, 19 Nov 2012 16:52:43 GMT

Go yo the App store on Market Place and download 'Network Setup'. Choose O2 then once set up, reboot the phone and try sending yourself a picture.

Re: mms unavailable

Anonymous — Tue, 20 Nov 2012 14:15:16 GMT

Well ive downloaded network settings from market place, the data network settings are on. I can't find section for notifications? Rebooted after every change, and still can't send or receive mms? Very frustrating

Re: mms unavailable

MI5 — Tue, 20 Nov 2012 14:19:05 GMT

The Lumia range don't play nicely with MMS it seems (many have problems), can you send the picture as an email attachment instead? As a last ditch attempt to get MMS working you could call CS and ask them to reprovision the service on your account. This means they have to remove it and then apply it again (very important).

Re: mms unavailable

Anonymous — Tue, 20 Nov 2012 14:52:35 GMT

No problem sending pics by email. (I only noticed the mms issue when someone tried to send me a pic). I spoke to cs this morning and they are adamant that its a Nokia problem and 02 don't support the Nokia 900!!!

Re: mms unavailable

Anonymous — Tue, 20 Nov 2012 16:14:34 GMT

Just trawled the Nokia forums for you and it seems you are not alone and it is in fact a Nokia issue.

Some have installed the latest software update and it has solved the problem.
One guy gives a solution after extensive research but it is for vodafone but it may help you.

Here is the link and it is the last post..... you would obviously have to do the same but replace o2 with vodafone.

http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-MMS-settings/m-p/1496422/highlight/true#M16822

Re: mms unavailable

Anonymous — Wed, 21 Nov 2012 19:47:26 GMT

thanks loads for your help but im afraid nothing seems to work. I'm thinking of dumping the Nokia lumia and going back to my old phone!!

Re: mms unavailable

Anonymous — Wed, 21 Nov 2012 22:53:21 GMT

Drop an email into O2 (under contact at the bottom of the page) state everything you have done and tried.

Give them another chance to rectify the issue then if not you have grounds for them to help move you onto another phone.

Re: mms unavailable

perksie — Wed, 21 Nov 2012 23:05:29 GMT

Hi steersy, they have moved the email address, it's now:

https://www.o2.co.uk/apps/help/help

Re: mms unavailable

Anonymous — Wed, 21 Nov 2012 23:18:05 GMT

Thank you, (Charlie slaps wrist for not checking)

Re: mms unavailable

perksie — Wed, 21 Nov 2012 23:19:23 GMT

Seems daft to me you would think all the contact methods would be in one place.:smileyhappy:

Re: mms unavailable

jonsie — Wed, 21 Nov 2012 23:21:42 GMT

Seems to be well hidden...makes you question why??

Re: mms unavailable

perksie — Wed, 21 Nov 2012 23:34:04 GMT

@jonsie wrote:
Seems to be well hidden...makes you question why??

I have never been able to find it, I just copied it from someone else's post!

Re: mms unavailable

Anonymous — Wed, 21 Nov 2012 23:44:09 GMT

maybe its about time we had a permanent post of contact details that we can refer people too.

Re: mms unavailable

perksie — Wed, 21 Nov 2012 23:48:19 GMT

@Anonymous wrote:
maybe its about time we had a permanent post of contact details that we can refer people too.

I'm wondering if it's deliberate and they don't want email being used?

Puzzled of Railway Sidings, East Cheam!

Re: mms unavailable

jonsie — Wed, 21 Nov 2012 23:50:34 GMT

That's the reason it's in my signature:smileyhappy:

Re: mms unavailable

perksie — Wed, 21 Nov 2012 23:52:32 GMT

@jonsie wrote:
That's the reason it's in my signature:smileyhappy:

Probably where I got it!:smileyhappy:

Re: mms unavailable

jonsie — Wed, 21 Nov 2012 23:53:19 GMT

Re: mms unavailable

anticpated — Wed, 21 Nov 2012 23:53:21 GMT

MMS is a bit old-fashioned now however there is occasions where I would like to send them. Currently I can send up to 1.2MB size MMS images although not every handset can download them. In the end, they become internet attachments so maybe just e-mailing them is quicker and less of a burden.