topic Re: Cant switch off voicemail from abroad? Really?... in Discussions & Feedback

Cant switch off voicemail from abroad? Really?...

Anonymous — Wed, 21 Nov 2012 21:02:39 GMT

I called o2 before I left the UK - I'm currently in Melbourne at the moment, and will be for 6 months - and asked for advice on what to do to lower my bill, data roaming etc - but nothing was mentioned about voicemail. I've now been out here 3 week and I'm being charged for voicemail! Even when I'm now using another sim in my phone!

Called o2 and pretty much got told - "yeah, should have done it before you left", well, they maybe should have said since I called to ask for advice about going abroad with my phone.

Ridiculous that there is not another number to switch off voicemail from abroad apart from the 1760 that you can only use in the UK, and theres nothing o2 can do from their side to switch it off!

Cheers for your help o2! Your advisor that I spoke to should have referred me to the Community pages and I would have found this out before I left.

Re: Cant switch off voicemail from abroad? Really?...

Liquid — Wed, 21 Nov 2012 21:15:51 GMT

That's a bit of a joke:(

Re: Cant switch off voicemail from abroad? Really?...

Liquid — Wed, 21 Nov 2012 21:24:09 GMT

Somthing I just found you could try is *#21#

Should turn off diverts:)

Re: Cant switch off voicemail from abroad? Really?...

jonsie — Wed, 21 Nov 2012 21:25:53 GMT

Not sure the short codes work overseas.

Re: Cant switch off voicemail from abroad? Really?...

Liquid — Wed, 21 Nov 2012 21:28:06 GMT

Neither was I just stole it from Adams reply to an old thread;

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Please-turn-off-my-voice-mail/td-p/267862

Hoping it works. I have no idea how to enable diverts again though:(

Re: Cant switch off voicemail from abroad? Really?...

Liquid — Wed, 21 Nov 2012 21:30:33 GMT

Stupid idea probably but what if you put the international dialling code before 1760?

Re: Cant switch off voicemail from abroad? Really?...

jonsie — Wed, 21 Nov 2012 21:31:51 GMT

@Liquid wrote:
Stupid idea probably but what if you put the international dialling code before 1760?

Yep

Re: Cant switch off voicemail from abroad? Really?...

Liquid — Wed, 21 Nov 2012 21:33:36 GMT

Haha. It sounded like a feasible suggestion:(

Re: Cant switch off voicemail from abroad? Really?...

Anonymous — Wed, 21 Nov 2012 22:07:16 GMT

Thanks for the responses!

I tried the international dialing code in front of the 1760 - didnt work but I'll try the ##21# and see if that works.

But you would think it wouldnt be this difficult, and there would be something o2 could do from their end 😕 failing this, I just need to hope no one else leaves a voicemail message for me!

Re: Cant switch off voicemail from abroad? Really?...

Liquid — Wed, 21 Nov 2012 22:11:00 GMT

It is a bit pathetic that they can't control it from their end.

Surely it's a setting within your account that calling 1760 changes? Leads me to think they should be able to.

Re: Cant switch off voicemail from abroad? Really?...

perksie — Wed, 21 Nov 2012 22:12:53 GMT

Surprising how many get caught out by this and have been for years:

https://www.google.co.uk/search?q=turn+off+voicemail+abroad&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-GB:official&client=firefox-a

Re: Cant switch off voicemail from abroad? Really?...

Liquid — Wed, 21 Nov 2012 22:14:38 GMT

Thing is the how to doesnt even tell you about it:(

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),CASE=13567

Re: Cant switch off voicemail from abroad? Really?...

jonsie — Wed, 21 Nov 2012 22:14:45 GMT

The problem is that the phone isn't directly connected to the O2 network, hence none of the short codes will work.

But I do agree that O2 should have a system whereby they can switch off voicemail..

Re: Cant switch off voicemail from abroad? Really?...

Anonymous — Wed, 21 Nov 2012 22:15:18 GMT

The *#21# didnt work... 😞 "error performing request" came up.

I'm more annoyed at the fact I informed o2 that I was going abroad for 6 months, and the advisor took me through the process of unblocking my phone to use a new sim, took off data roming etc, yet failed to tell me about these hidden charges 😞

Re: Cant switch off voicemail from abroad? Really?...

Liquid — Wed, 21 Nov 2012 22:16:12 GMT

Tbh I got the same error when I tried to make sure the code is active here in the uk.

Have you tried a second time?(unlikely but worth a shot)

Re: Cant switch off voicemail from abroad? Really?...

Anonymous — Wed, 21 Nov 2012 22:24:08 GMT

You would even think that there should be an option within your voicemail (when you phone it from abroad - as they let you do that!) to switch it off 😕

Re: Cant switch off voicemail from abroad? Really?...

perksie — Wed, 21 Nov 2012 22:26:18 GMT

We don't know of any way you can turn it off until the phone is connected to the network in the UK.

Re: Cant switch off voicemail from abroad? Really?...

Anonymous — Wed, 21 Nov 2012 23:03:58 GMT

This is a favourite O2 con that I have also fallen foul of previously. All I can suggest, is like me, once you have managed to live out your mistake of taking out an O2 contract, the very second it expires you go back to a decent company.

Eight years a Vodafone customer and never once recived a charge for not answering a call abroad. Unfortunately they genuinely do not give a **bleep** - it is a good cash maker - and O2 will deliberately do nothing whatsoever to assist your situation. Wish I could offer you something productive.

Let's not even start on the rudest and most sarcastically unhelpful so-called 'customer service' I have ever encountered when you meet this situation. Sorry.

Re: Cant switch off voicemail from abroad? Really?...

Anonymous — Wed, 21 Nov 2012 23:06:24 GMT

Don't give a dam with an extra 'n' is somehow a bleep on this forum. Ludicrous and infantile.

Re: Cant switch off voicemail from abroad? Really?...

Anonymous — Wed, 21 Nov 2012 23:08:41 GMT

What do they do with the damned? In case this is also bleeped, the word says dam with an 'n' and 'ed.