topic Re: Removal Of Posts - Biased Community Admin? in Discussions & Feedback

Removal Of Posts - Biased Community Admin?

Anonymous — Wed, 21 Nov 2012 15:49:36 GMT

Hello All,

One of my good threads has just been deleted? I received a message threatening to "ban" me off this forum if I continue to un-intentionally cause disruption?

What is this?

a) I never aim to disrupt anyone

b) I want to show users the real avenues of complaint

c) my post was not in breach of any posting guidelines

I am getting a feeling O2 staff does not want users who have had a bad experience to know which third party companies can and will audit O2's bad practices. People think OfCom are the "go to" guys, not really...

So I get a response from the forum admin pointing me towards O2 complaints page if I disagree.

Must be having a laugh.

He did not respond to my questions (What is offensive about my post?) and just excerising authority over posts he personally does not agree with.

Fix up guys, at this rate other forums/blogs will take over the negative feedback and your forum will merely be a biased, non-understanding, o2 loving place to waste time.

Re: Removal Of Posts - Biased Community Admin?

Anonymous — Wed, 21 Nov 2012 16:04:42 GMT

What the???? So the link he sent me to have decision apealed led to the below:

isq: ^^ that's what he sent to me

Alister: Thanks for the information.

isq: I am totally confused but I will let you decide on what to do

Alister: If you could give me your landline number or mobile number it will help me pull up your account details.

isq: you don't need my account

isq: my user name for the forum is

isq: I.Sq

isq: correction my username is iSq

Alister: Can you give me your O2 mobile number?

isq: what for?

Alister: To check your account and assist you further.

isq: this is a forum complaint - this conversation will be uploaded to the forum shortly

isq: would you rather have a copy of the removed thread?

isq: the thread was general support for users on the forum

Alister: I'm sorry but we don't deal with forum Complaints.

isq: i believe Leonard should not have asked me to raise a complaint using this link

Re: Removal Of Posts - Biased Community Admin?

jonsie — Wed, 21 Nov 2012 16:07:19 GMT

Just add this experience to your lengthy list.

Re: Removal Of Posts - Biased Community Admin?

Anonymous — Wed, 21 Nov 2012 16:30:54 GMT

@jonsie wrote:
Just add this experience to your lengthy list.

Ha!!!

To think my removed thread finished on a massivley positive opinion on O2. See below for the back end of my chat:

Alister: I will not be able to assist you with the type of query you've mentioned because I don't have access to the O2 Forum Threads

Alister: Someone has mis-guided you and given you this Complaint link.

Alister: Can you give me the full name of the advisor you gave you this link?

Re: Removal Of Posts - Biased Community Admin?

Anonymous — Wed, 21 Nov 2012 16:38:37 GMT

They aren't biased, maybe you were either flaming threads or using inappropriate language or mod 14 has been at it again

Re: Removal Of Posts - Biased Community Admin?

Anonymous — Wed, 21 Nov 2012 16:44:36 GMT

Seriously I have had about 4 posts removed. I agreed with all removals but not this one.

To be told to go to O2 complaints to have the decision over-turned (or atleast try) is total ludacris!

Re: Removal Of Posts - Biased Community Admin?

perksie — Wed, 21 Nov 2012 16:47:14 GMT

You seem determined to push it to the point where your presence will no longer be tolerated.

You can always contact the Community Manager for advice!

Re: Removal Of Posts - Biased Community Admin?

Anonymous — Wed, 21 Nov 2012 16:47:45 GMT

I think Leonard already warned him

Re: Removal Of Posts - Biased Community Admin?

Anonymous — Wed, 21 Nov 2012 16:52:03 GMT

My presence on this forum is geared towards spotting O2 failings at all levels and keeping on top of my original post.

Just had some time to catch up and have my new (very informative) thread deleted for potential offense.

I just wanted to know how it is offensive (so I can edit) or re-decide it is not offensive to restore my thread.

Too much to ask for?

Re: Removal Of Posts - Biased Community Admin?

Anonymous — Wed, 21 Nov 2012 16:54:52 GMT

Why do you want to look for failings, that maybe why your threads are deleted as you may be seen as a nuisance or a troll

Re: Removal Of Posts - Biased Community Admin?

adamtemp64 — Wed, 21 Nov 2012 17:00:34 GMT

do not use the live chat version of the complaints procedure

I know when you go to the complaints page you now get the popup ignore it and use the email option and they will review and get back to you over community based issues re moderation etc

Re: Removal Of Posts - Biased Community Admin?

Anonymous — Wed, 21 Nov 2012 17:01:38 GMT

Live chat is useless, they just read from a script, they don't actually help you or know what they are talking about

Re: Removal Of Posts - Biased Community Admin?

Liquid — Wed, 21 Nov 2012 18:38:29 GMT

I do believe I pointed out the problems with your post before its removal.

Annoyingly I didn't see if you took its constructive feedback or insulted myself. I can only presume the latter seeing as it was deleted haha.

Admins jobs are to protect the forum, whilst I can understand your most unhappy with the service O2 provides they can't have you going round advising people to jump ship. (Its a business after all)

Re: Removal Of Posts - Biased Community Admin?

Liquid — Wed, 21 Nov 2012 18:56:09 GMT

You asked how the thread contravened posting guidelines.

•• relates to the conduct of a business;
•• is defamatory of any person, entity or organisation;

Just for reference.

Re: Removal Of Posts - Biased Community Admin?

MI5 — Wed, 21 Nov 2012 19:17:45 GMT

Why does all the good stuff happen when I'm not logged on 😞

Re: Removal Of Posts - Biased Community Admin?

Liquid — Wed, 21 Nov 2012 19:39:03 GMT

Was this the thread about complaint procedure?

Re: Removal Of Posts - Biased Community Admin?

Liquid — Wed, 21 Nov 2012 19:47:32 GMT

I won't wish this on CS haha.

Everyone's entitled to an opinion but you appear to be trying to wage a war.

Re: Removal Of Posts - Biased Community Admin?

Anonymous — Wed, 21 Nov 2012 19:49:00 GMT

dont worry buddy, i flagged it & his last few post have been deleted

Re: Removal Of Posts - Biased Community Admin?

Anonymous — Wed, 21 Nov 2012 19:50:18 GMT

@Liquid wrote:
I won't wish this on CS haha.

Everyone's entitled to an opinion but you appear to be trying to wage a war.

@I don't think O2 are ready for the new generation of customers who use technology to voice their concerns @war

Re: Removal Of Posts - Biased Community Admin?

Liquid — Wed, 21 Nov 2012 19:51:43 GMT

If there is a DDOS on O2 I'm looking at you:) haha. Must admit I found that quite funny:)