topic Is there a UK Customer Service email address? in Discussions & Feedback

Is there a UK Customer Service email address?

Anonymous — Sun, 05 Jul 2015 07:23:16 GMT

Hi,

I need to forward a couple a couple of emails sent from the foreign customer service email department, does UK Customer Services have an email address?

Thanks,

Andy

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 09:46:14 GMT

Have you tried asking O2 UK Customer Service?

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 09:54:49 GMT

Have you tried asking O2 UK Customer Service?

Yeah the lady I spoke to didn't know the email address

Is there a UK Customer Service email address?

jonsie — Wed, 20 Jun 2012 08:41:56 GMT

You can get the information by clicking Link: here

mycare@o2mail.co.uk

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 10:06:41 GMT

Stevy.

I gave that link to someone the other day, and he sneered at me, because it's a webform, not an email address. His problem was a 1500 character limit. FWIW I also hate webforms.

However, I used it myself and I got an email reply, to which I was able to reply, by normal email.

So it does, eventually do the job.

I've given up talking to CS. At least by using this link you get your message and reply on record. Also, they seem to take it more seriously, probably because it's on record. I've noticed that, on recent issues, everybody gets a different message when ringing CS.

Is there a UK Customer Service email address?

jonsie — Sun, 28 Jun 2009 10:12:52 GMT

Stevy.
I gave that link to someone the other day, and he sneered at me, because it's a webform, not an email address. His problem was a 1500 character limit. FWIW I also hate webforms.

.....some people! Probably wanted you to write for him too 😐

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 10:13:14 GMT

The emails I send via the form go to 02 in India and they reply, I have an issue with my contract and have received emails from India, but I need to forward the emails to UK Customer Services as they have no record of the issue,

Is there a UK Customer Service email address?

jonsie — Sun, 28 Jun 2009 10:18:17 GMT

The emails I send via the form go to 02 in India and they reply, I have an issue with my contract and have received emails from India, but I need to forward the emails to UK Customer Services as they have no record of the issue,

Its on the post above
mycare@o2mail.co.uk

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 10:22:14 GMT

The emails are sent to India customer services via that address

Is there a UK Customer Service email address?

jonsie — Sun, 28 Jun 2009 10:28:06 GMT

They don't go to India but anyway if you want to make a complaint then write here :

complaintreviewservice@o2.com

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 10:38:43 GMT

They don't go to India but anyway if you want to make a complaint then write here :
complaintreviewservice@o2.com

All the emails I get are from people with foreign names

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 12:40:14 GMT

So? Couldn't they just be foreign people working at O2 Customer services here in the UK? What kind of argument is that?

They usually put call centres in India (which O2 doesn't do), not emailers 😐

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 13:16:49 GMT

It's interesting, where this thread is going. All the names in the emails I've had, were also Asian. You'd think, if it was in Uk, at least one of the replies would come from a British-type name.

Having said that, it never ocurred to me that they might be coming from outside Uk.

I just checked, and my replies come from a different O2 email address. Hmm ...

_

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 14:03:32 GMT

That's what I thought, 02 UK Customer Service are unaware of a good will gesture the email contacts at 02 are going to do for me on an oustanding balance on a Simplicity tariff.

I'm not moaning about them, I rang 02 and they had no record of this matter so thought if I could forward the emails then it would get cleared up.

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 15:37:33 GMT

E-care are in the UK.

Perhaps o2 should make anyone with a foreign name change it to Phil or Dave.

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 17:51:46 GMT

I have sent another email to the complaints department, hopefully that will be answered by someone in the UK who can tell Customer Services what's going on.

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 18:31:20 GMT

Just checked on my online bill and it's sorted

Description Mobile number Amount
Goodwill Customer Dispute -178.20

Total other charges & credits -£178.20

Is there a UK Customer Service email address?

jonsie — Sun, 28 Jun 2009 19:05:44 GMT

That's good!

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 19:34:43 GMT

From experience, telephone Customer Service seems to be completely separate and out of reach with the email Customer Service, and they are both separate and out of reach with the O2 Shop people. So it's perfectly understandable if an issue reported via email never reached the telephone people or vice-versa.
Understandable in the sense of knowing how O2's various departments (do not) communicate, but not understandable in the sense of how it should be 😐

Is there a UK Customer Service email address?

Anonymous — Sun, 28 Jun 2009 19:40:01 GMT

That's good!

Yeah I'm happy now, saves a bit of money