topic Re: Account Related Queries & the O2 Website in Discussions & Feedback

Account Related Queries & the O2 Website

jonsie — Wed, 31 Oct 2012 00:14:23 GMT

There are many issues with the O2 website with outdated information and broken links. I really like the look of the O2 IE website. It looks neat and sleek with announcements displayed prominently on the home landing page. Any updates to the website are announced beforehand : http://community.o2online.ie/t5/Announcements/Outage-on-o2-ie/m-p/567376#M116

I have also noticed that there are admin staff who will answer and resolve direct customer account problems. Just one of them linked here:

http://community.o2online.ie/t5/Billpay/Can-t-send-texts-or-access-internet/td-p/554786

Browsing the community will show many such instances.

My question is; Why can't the O2 UK web team be as diligent and efficient as their Irish counterparts??

Announcement on O2 IE home page : http://www.o2online.ie/o2/

O2 UK just go offline without prior warning such as 11.40pm tonight!!

I think it's been well documented previously by community members and suggestions have been asked for and we have put them forward. I think implementation is long overdue!

Re: Account Related Queries & the O2 Website

Liquid — Wed, 31 Oct 2012 08:25:35 GMT

Brilliant jonsie! I wholeheartedly agree with every point.

Re: Account Related Queries & the O2 Website

Anonymous — Wed, 31 Oct 2012 11:03:16 GMT

Hi guys,

Thanks for your feedback - really appreciate that

I didn't know about the downtime, so I'm going to find out what happened there and will make sure we announce forum downtimes well in advance.

Unfortunately, we don't have the power to redesign the entire website, but because of your earlier feedback, we wanted to start small and help improve specific areas of the website. As you might know, we recently started working with the knowledge base team to review and improve specific help pages. This has really improved turnaround times on getting feedback to the relevant teams, as you might have seen in the recent VAT thread.

Toby has also started a thread here where you can report any broken links or suggested page improvements you might want to share.

Cheers,

Leonard

Re: Account Related Queries & the O2 Website

Liquid — Wed, 31 Oct 2012 11:47:28 GMT

I must admit I am impressed by the turnaround on rewording things and clarifying things.

However I was browsing the ie forums and a random chat box appeared asking if I needed help. This was a great idea:)

I was under the impression Ireland was a bit behind the uk so why do they get the better stuff haha. (No offence intended I love Ireland spent a lot of my youth there:) )

Re: Account Related Queries & the O2 Website

Liquid — Wed, 31 Oct 2012 12:51:23 GMT

So why can't we have it in the forums:( it would provide me endless hours of fun before they stop asking me if I needed help haha:)

edit: where's you go perksie or am I imagining posts from you? (Am I losing it)

Re: Account Related Queries & the O2 Website

Anonymous — Wed, 31 Oct 2012 13:40:47 GMT

@Liquid wrote:
I must admit I am impressed by the turnaround on rewording things and clarifying things.

However I was browsing the ie forums and a random chat box appeared asking if I needed help. This was a great idea:)

I was under the impression Ireland was a bit behind the uk so why do they get the better stuff haha. (No offence intended I love Ireland spent a lot of my youth there:) )

Good to hear. The chat box appears across our website as well, but not on the forum. If it would, we'd see these threads popping up everywhere

Re: Account Related Queries & the O2 Website

Liquid — Wed, 31 Oct 2012 13:43:45 GMT

Hahaha touché 😞

Re: Account Related Queries & the O2 Website

Anonymous — Thu, 01 Nov 2012 23:57:51 GMT

Presume you all have had the survey on the O2 Web Site as a whole

Re: Account Related Queries & the O2 Website

Liquid — Fri, 02 Nov 2012 00:01:43 GMT

Survey?

Am I missing out on somthing:(

Re: Account Related Queries & the O2 Website

perksie — Fri, 02 Nov 2012 00:07:31 GMT

@Liquid wrote:
Survey?

Am I missing out on somthing:(

It sometimes pops up when visiting the O2 home page.

Re: Account Related Queries & the O2 Website

jonsie — Fri, 02 Nov 2012 00:08:55 GMT

I've done the survey a couple of times but nothing seems to change or improve. Even the survey questions have never varied over the past 12 months.

Re: Account Related Queries & the O2 Website

Liquid — Fri, 02 Nov 2012 00:11:27 GMT

Shame:(

Re: Account Related Queries & the O2 Website

perksie — Fri, 02 Nov 2012 00:12:36 GMT

Same here, I filled in a few before I realised nobody was taking any notice.

You can also sign up here, but that too seems to be largely a waste of time:

http://www.join-in-o2.co.uk/o2/

Re: Account Related Queries & the O2 Website

Liquid — Fri, 02 Nov 2012 00:14:58 GMT

I never knew of this bit. Now why is somthing so useful wasted:(

Re: Account Related Queries & the O2 Website

perksie — Fri, 02 Nov 2012 00:23:34 GMT

Mind you I have had Amazon vouchers from O2 Join in worth about £65 so far.

Edited because jonsie jogged my memory!

Re: Account Related Queries & the O2 Website

jonsie — Fri, 02 Nov 2012 00:22:00 GMT

Join In is just another community type site that promises a lot but doesn't actually deliver anything.

Although I must say I did win a £50 Amazon voucher on there (fairly sure perksie did too!):smileyvery-happy:

Re: Account Related Queries & the O2 Website

perksie — Fri, 02 Nov 2012 00:24:06 GMT

Post edited.

Re: Account Related Queries & the O2 Website

Pickles — Fri, 02 Nov 2012 00:39:07 GMT

I didnt know this existed either. I have just joined but is crashing when trying to upload photo or avatar 😞

Re: Account Related Queries & the O2 Website

perksie — Fri, 02 Nov 2012 00:47:57 GMT

The join-in-o2 site has just crashed.

Re: Account Related Queries & the O2 Website

Liquid — Fri, 02 Nov 2012 00:50:35 GMT

Haha 3 members logging in was the server limit apparently