topic Re: O2 Manager - A Liar in Discussions & Feedback

O2 Manager - A Liar

Anonymous — Sun, 14 Oct 2012 15:44:56 GMT

So I rang o2 when the network went down and was told by an o2 manager; there is a T&C in my contract that says

"o2 will not guarantee service is up and running 365 days a year"

As I had the T&C's open I asked for him to point out where this new condition was on the contract and when it was applied as it was not in there on the last outage. He told me it was on the T&C's.

Then I asked if it is there, what about leap years? 366 days in the year? He stopped, told me to give him a minute so he could find it whilst he put me on hold.

He returned and asked me to read section 2.2 (thick walls/atmospheric/geographic effects on a fault free service). I repeated my request for him to point out where I agreed to to the 365 day condition where o2 does not have to give me the service he went to find out about and he then told me to read 2.2. again and asked does this not mean we are covered for 365 days?

For a joke I said well in a leap year are you therefore guaranteeing me I will get a fault free service for one day of the year... He could not answer that,

Are o2 allowed to manipulate T&C's and reword them and make things up as they go along? Are managers allowed to defraud customers?

If so I am finally leaving o2 when my contract is up - these guys not only have a faulty network - their managers have faulty brains!

O2 have given me £30 in order to prevent me from going to ofcom and acceptance of his imagined clause in the contract... does o2 have a rule in employing incompetent managers only or is it just this single individual?

Re: O2 Manager - A Liar

perksie — Sun, 14 Oct 2012 15:44:29 GMT

It's here in the standard terms that you agreed to:

2.2 The Service isn’t fault-free; a range of different geographic, atmospheric or other conditions or circumstances beyond our control can impair it. For instance, coverage is affected by things like the thickness of the walls of the building you’re in. It might also depend on how many people near you are trying to use the Service at the same time. For more information about the things that affect coverage, please look at the dedicated Network pages of our Website. You’re entitled to the quality of service generally given by a competent mobile telecommunications service provider, using its reasonable skill and care.

Re: O2 Manager - A Liar

Anonymous — Sun, 14 Oct 2012 15:44:34 GMT

Hi ISq,

Really sorry to hear about those problems. I've slightly edited your message and removed the persons name though.

Re: O2 Manager - A Liar

Anonymous — Sun, 14 Oct 2012 15:46:31 GMT

Theres is nothing about o2 not guaranteeing a service for 365 days of the year there at all. Section 2.2. just says the service is not fault free due to conditions out of o2's control right?

So if you have managers rewording and giving me new terms not in the contract then either they should be there word for word, or not spoken about at all.

Do you believe it is okay to manipulate T&C's when you have the role of a manager at o2 or just read section 2,2, as it is?

Re: O2 Manager - A Liar

Anonymous — Sun, 14 Oct 2012 15:51:47 GMT

No problem and I am really sorry to have raised the issue of lying managers to our o2 community.

Bottom line - if your speaking to managers on o2 customer service, just know they will illegally manipulate terms to suite the purpose of their agenda to mislead people.

I can appreciate o2 is happy to pay for errors and I invite peoples opinions on whether or not such disregard for written T&C's or manipulation of them are decent/legal/honest/truthful.

Re: O2 Manager - A Liar

perksie — Sun, 14 Oct 2012 15:55:48 GMT

Mountains and molehills, simply a mistake.

Re: O2 Manager - A Liar

Anonymous — Sun, 14 Oct 2012 16:03:57 GMT

Perksy - in the world of rental contracts with large companies these are the mistakes an organisation would train staff not to make.

Being caught out by customers is not exactly an achievment and I can appreciate people making mistakes.

The o2 manager did in fact say "I don't care if you complain about me" after I threatened to complain about him verbally adding new terms to the contract.

What happened to companies striving to employ just the best? Training people to know what their customers actually pay for?

How can you possibly be a manager and discuss the outage with a customer when you don't even know what the T&C's put in place to protect o2 are in the first place?

Re: O2 Manager - A Liar

Anonymous — Sun, 14 Oct 2012 16:26:44 GMT

he's right though. they wont guarantee a service is up and running 365 days a year, in fact no company will guarantee that.

you're just being pedantic.

Re: O2 Manager - A Liar

jonsie — Sun, 14 Oct 2012 16:29:59 GMT

@Anonymous wrote:
he's right though. they wont guarantee a service is up and running 365 days a year, in fact no company will guarantee that.

you're just being pedantic.

Re: O2 Manager - A Liar

sheepdog — Sun, 14 Oct 2012 16:36:28 GMT

Agreed, its purely pedantic to harp on about the exact wording when its presumed "as a service" it will not remain up at all times during the year which is why its described as such in the T&C's in all network agreements since the dawn of telecoms.

You could try it in a court of law but any judge would probably chastise you for wasting court time on a trivial matter.

Re: O2 Manager - A Liar

perksie — Sun, 14 Oct 2012 16:43:48 GMT

Is there a penalty for "Extreme nit picking"?

Re: O2 Manager - A Liar

Bambino — Sun, 14 Oct 2012 16:50:03 GMT

I also find it a little hard to believe that O2 would give the OP £30 to prevent him from going to Ofcom about this matter. That's a bit too far-fetched for me.

Re: O2 Manager - A Liar

perksie — Sun, 14 Oct 2012 16:55:11 GMT

They may have made a goodwill payment but not for that reason.

I've already shown him he was wrong about the "imagined clause" in his contract.

Re: O2 Manager - A Liar

Anonymous — Sun, 14 Oct 2012 17:04:26 GMT

@Bambino wrote:
I also find it a little hard to believe that O2 would give the OP £30 to prevent him from going to Ofcom about this matter. That's a bit too far-fetched for me.

lol yeah, i didnt see that bit

Re: O2 Manager - A Liar

Liquid — Mon, 15 Oct 2012 01:16:33 GMT

**bleep** where's my £30 😕

Re: O2 Manager - A Liar

Anonymous — Sat, 20 Oct 2012 15:09:18 GMT

Okay Guys,

20. Changes to the Agreement
20.1 We can make reasonable changes to this Agreement at any time. All changes will be posted on our Website. Please check regularly for updates.

20.2 If we change the terms and conditions of this Agreement to your significant disadvantage (in our reasonable opinion) we’ll give you 30 days' notice in writing before the changes take place. We’ll notify you as detailed in paragraph 19 above or we may notify you by text (SMS) to your Mobile Phone number and/or by email.

If a manager at O2 wanted to lie to me about T&C's or interprets them for me, I would have agreed for them to do so under section 20 of the agreement.

I am not taking this to any extreme at all. A manager at o2 made up the words 365 days and O2 themselves admit they are in the wrong so how a bunch of people online can say otherwise is beyond me.

Sounds like some of you guys are employees of O2 otherwise I do not believe you would have the time to type biased nonsense. Otherwise - thousands of posts reflect some serious problems.

Re: O2 Manager - A Liar

Liquid — Sat, 20 Oct 2012 15:14:00 GMT

It's not biased nonsense. I'm sorry you feel lied too.

What's done is done my friend. The manager screwed up he/she is only human.

The amount of thought your putting into this is impressive(yet flawed) do you not have something more pressing to occupy your time?

I confused what you intend to achieve.

The majority of us are just customers like yourself we have no ties to O2 other than using them as a carrier.

I AM NOT O2 STAFF:)

Re: O2 Manager - A Liar

Anonymous — Sat, 20 Oct 2012 15:57:46 GMT

Liquid,

Not really wasting much time considering Iv'e made less then 10 posts on the community 🙂

Was just letting users who read this thread know the responses are biased in favour of O2 and not balanced responses.

I have already achieved a result (£30) and no company that is not in the wrong will honour any gestures of goodwill for "misinformation" if they did not agree it was a huge error.

Treating those who work at companies as "only human" is stupidity. O2 is a legal entity and the moment any one of you missed a bill - O2 will never treat you as "only human" and would rather use the same terms & conditions in your agreement (word for word) to impose a CCJ on your credit data

I am currently sat on a total of £180 of credited to my account (last 5 months) - this is because I know the difference in right from wrong with no feeling for the pathetic level of intelligence 99% of o2 staff demonstrate.

Achieved - Nothing apart from giving the smarter end of o2 users a heads up

Re: O2 Manager - A Liar

Toby — Sat, 20 Oct 2012 16:12:57 GMT

Thanks for posting your views ISq, this has been an interesting discussion.

I'd love to see it continue, and please keep it constructive, as the more constructive it is, the easier it is for me to pass on suggestions and views.

Cheers, Toby

Re: O2 Manager - A Liar

sheepdog — Sat, 20 Oct 2012 16:15:53 GMT

Now that you have sufficient funds, feel free to buy out your current contract and enjoy the competence of your new network.