topic Un-educated Live Chat Agents in Discussions & Feedback

Un-educated Live Chat Agents

Anonymous — Tue, 23 Oct 2012 09:09:52 GMT

Reasons to leave O2:

1. Poor Signal..........................Check

2. Lack of Service.....................Check

3. Poor Customer Service..........Check

4. Unstable Network.................Check

5. Un-Educated Staff................Double Check (see below)

Welcome to O2. Someone will be with you soon.

We're really busy right now. Thanks for waiting. If you're after the latest information on the iPhone 5 please go here

Did you know you can find out your upgrade date by logging into MyO2 here. You can also do lots of other stuff like check your bill or change your tariff too.
The current wait time is around 0 minute(s).
You're through to Pollie.
Pollie: Hi I'm O2 - Pollie. How can I help?
Chris: Hello Pollie
Pollie: Can I know your Pay Monthly mobile number and your full name?
Chris: I recently changed my direct debit so It leaves my account on the 15th of every month and my bill/data renewal date is the 1st of every month
Chris: 07********5
Chris: Chris C*******
Pollie: Okay
Chris: I noticed that my next bill date is the 1st of december
Chris: why is it not the 1st of november
Pollie: May I know that when have you requested for your payment date change ?
Chris: I requested it on Friday

Later in the conversation......

Chris: yes actually, there is something else I need help with
Chris: How much would my contract cost to end it early
Pollie: Thanks for the information. Please give me a few minutes while I check this for you.
Pollie: Thanks for waiting
Chris: np
Pollie: You will be charged the fees of approx £175.47
Pollie: Is there anything else I can help you with?
Chris: 175.47 would end my contract?
Pollie: Yes
Chris: how do i do that? just call customer services
Pollie: Yes
Chris: i thought it would be more?
Pollie: Is there anything else I can help you with?
Pollie: I haven't heard from you for a while. Are you still there?
Chris: yes, can you give me a breakdown of the charges. so i can use this information when i call customer services?
Pollie: The termination fee is calculated by taking the remaining number of months of your contract multiplied by your monthly line rental (£175.47).
Chris: so i have 5 months left?
Chris: x 46 ?
Pollie: Your contract will end on 27/03/2013
Chris: the 27th of march 2013?
Chris: My early upgrade date is 28th feb 2013
Chris: which is 3 months early
Pollie: Just to let you know that you have also paid one month line rental in advance
Pollie: This is the reason you were charged for one month less
Pollie: I hope now you understand
Pollie: Is there anything else I can help you with?
Pollie: I haven't heard from you for a while. Are you still there?
Chris: yes
Pollie: Is there anything else I can help you with?
Chris: when did i pay 1 month in advance?
Pollie: At the start of the contract
Chris: Im a little confused....
Pollie: And it is same accross the industry
Pollie: You can refer to your online bill for this
Chris: I got my new phone at the end of may this year
Chris: i thought my contract would end at the end of may next year. so if i paid one month in advance, would that not mean my contract ends 28th april?
Pollie: No
Pollie: Your contract will end on 28/05/2012
Chris: may 2012?
Pollie: Yes
Chris: your confusing me Pollie. you mentioned before it was march
Pollie: Your contract will end on 28/05/2012
Pollie: I'm sorry for the above information
Pollie: Your contract will end on 28/05/2012
Chris: thats why i was confused about that figure u gave me
Pollie: Is there anything else I can help you with?
Chris: so the 175.47 is incorrect now?
Pollie: Its approx £267.74
Chris: I thought that
Chris: thats what i got when I calculated
Pollie: Is there anything else I can help you with?
Pollie: Okay
Chris: No, i have got the relevant information

Chris. Do I have to go back in time to end my contract on 28/05/12 ???

Pollie: That's my pleasure.we are here for you anytime.Have a great day. Take care.

Pollie: Bye

lol thats all folks, didnt even wait for me to say Bye

Re: Un-educated Live Chat Agents

jonsie — Tue, 23 Oct 2012 11:29:36 GMT

Just ring for any account related queries. O2 Chat is just that...chat!

Only the names have been changed to protect the innocent! Pollie?...is that even spelt right?

Re: Un-educated Live Chat Agents

MI5 — Tue, 23 Oct 2012 11:55:43 GMT

Put the kettle on.......

Re: Un-educated Live Chat Agents

jonsie — Tue, 23 Oct 2012 14:51:41 GMT

Yes, Indian tea:smileyhappy:

Re: Un-educated Live Chat Agents

perksie — Tue, 23 Oct 2012 15:00:45 GMT

Or for a really long wait try civit coffee--------first catch your civit:

http://en.wikipedia.org/wiki/Kopi_Luwak

Re: Un-educated Live Chat Agents

Liquid — Tue, 23 Oct 2012 15:17:47 GMT

Think your looking for a fight when there isn't one my friend. "Pollie" answered your questions did he not?

I don't see a problem:(

Re: Un-educated Live Chat Agents

jonsie — Tue, 23 Oct 2012 15:25:38 GMT

Well if he had accepted the first figure he would have been misinformed, you should get the correct information first time of asking.

Re: Un-educated Live Chat Agents

Liquid — Tue, 23 Oct 2012 15:28:10 GMT

Edit: I'm an idiot:(

Sorry about that.

In which case I can add it to my list of reasons to end O2 gurus services:)

Re: Un-educated Live Chat Agents

jonsie — Tue, 23 Oct 2012 15:28:55 GMT

@Liquid wrote:
Edit: I'm an idiot:(

Sorry about that.

In which case I can add it to my list of reasons to end O2 gurus services:)

Re: Un-educated Live Chat Agents

MI5 — Tue, 23 Oct 2012 18:06:01 GMT

@Liquid wrote:
Edit: I'm an idiot:(

Sorry about that.

In which case I can add it to my list of reasons to end O2 gurus services:)

No, but you can become one

Re: Un-educated Live Chat Agents

Liquid — Tue, 23 Oct 2012 18:06:43 GMT

Hahaha well I left myself open for that:(

Bravo:)

Re: Un-educated Live Chat Agents

Anonymous — Tue, 23 Oct 2012 19:23:33 GMT

Pure amusing lol

When She said " Is there anything else I can help you with today "

I should have replied..

How do i get out of this chicken shyte outfit lol

She didnt even ask for my security details.

Re: Un-educated Live Chat Agents

Liquid — Tue, 23 Oct 2012 19:24:17 GMT

I'm not convinced they have full access to our details.

Re: Un-educated Live Chat Agents

MI5 — Tue, 23 Oct 2012 20:10:25 GMT

@Anonymous wrote:

chicken shyte outfit

I bet that doesn't translate into Hindi very well....

Re: Un-educated Live Chat Agents

Anonymous — Wed, 24 Oct 2012 06:39:56 GMT

When they do ask for your security details it is always the same two characters of your password, it never changes! Doesn't really matter though I guess as I have never been able to get them to do anything so I doubt a fraudster can either!

Re: Un-educated Live Chat Agents

jonsie — Wed, 24 Oct 2012 10:22:03 GMT

Chat is ok normally for the everyday mundane questions that you can probably find the answers to by searching the site. However I would not recommend them for anything account related, especially outside the normal UK hours.