topic Slow internet connection in Discussions & Feedback

Slow internet connection

Anonymous — Sun, 14 Oct 2012 19:59:22 GMT

Hi. Has anybody else had this problem. Im on o2 and my internet connection is very slow. I can receive whatsapp messages ok but if i want to connect to Facebook or surf it takes forever to load. Wifi is absolutely fine. I went to the o2 shop yesterday and they suggested a sim swap. Still waiting for this to happen as per other postings but at least my old sim working for now. Will it make any difference. does anyone have the same problem?

Re: Slow internet connection

perksie — Sun, 14 Oct 2012 20:20:18 GMT

Have you checked for a decent 3G signal in your area?

http://www.o2.co.uk/coveragechecker

Re: Slow internet connection

Anonymous — Sun, 14 Oct 2012 20:42:58 GMT

Says should have 3G but dont. Done speed test. Zero uploaded!

Re: Slow internet connection

perksie — Sun, 14 Oct 2012 20:54:50 GMT

Check with O2 to see if there's a mast fault in your area that's not showing in Service Status.

http://status.o2.co.uk/

It's possible the sim change may help.

Re: Slow internet connection

jonsie — Sun, 14 Oct 2012 21:01:06 GMT

Definitely go with the sim change.

As a matter of interest, have you been able to connect in other areas or is it just a local problem?

Re: Slow internet connection

Anonymous — Sun, 14 Oct 2012 21:05:50 GMT

Im out and about tomorrow so will try again. Only had this phone a week. Iphone 5. It didnt work outside the trafford centre yesterday. Thats why i went to the shop.

Re: Slow internet connection

Anonymous — Sun, 14 Oct 2012 21:10:36 GMT

Thats about 30 miles from where i live by the way!

Re: Slow internet connection

jonsie — Sun, 14 Oct 2012 21:13:50 GMT

Definitely not a local problem then. If the sim change doesn't solve the problem there may be a problem with the phone.

Let us know how you get on once you have the new sim connected.

Re: Slow internet connection

Anonymous — Sun, 14 Oct 2012 21:56:45 GMT

Looking on the iPhone community part of the forum I'm not the only one having a problem with their 3G. I will see what happens when the sim swap happens. Thanks for the advice. Fingers crossed. Shame what has happened with O2 recently. Some very unhappy customers. Been fantastic normally. Much better coverage than other networks where I live and normally great customer service.

Re: Slow internet connection

jonsie — Sun, 14 Oct 2012 22:16:43 GMT

If it does prove to be a phone issue, make an appointment with the genius at your nearest Apple store rather than returning it via O2. They will change the phone for you straight away.

Re: Slow internet connection

Anonymous — Mon, 15 Oct 2012 07:39:24 GMT

Sim swap done last night. Found some 3G this morning. Very good connection.

Re: Slow internet connection

jonsie — Mon, 15 Oct 2012 17:09:59 GMT

There is some good news out there then:smileyhappy:

Re: Slow internet connection

Anonymous — Mon, 15 Oct 2012 17:32:02 GMT

unfortunately I am still unable to connect on 2G (where 3G not available), which seems to be the majority of cheshire where I have been working around today. I dont know what to do now. I spoke to someone at Apple who says its probably an O2 issue as the phone is working well otherwise. Any ideas? Im really disappointed. I dont want a phone that I cannot use on a day to day basis just because of the connection issue.

Re: Slow internet connection

Anonymous — Mon, 15 Oct 2012 18:19:36 GMT

I have spoken with O2 and they said it was a mast issue locally but when I said I have travelled about today and had the same issue everywhere else the guru suggested I take out the sim card, wipe and put back leaving phone off for 10 minutes and said this will sort it out? Not convinced but will give it a go.

Re: Slow internet connection

Anonymous — Sat, 27 Oct 2012 18:56:58 GMT

No. This is not solved. Still not working. How is your comment a solution?

Re: Slow internet connection

jonsie — Sat, 27 Oct 2012 20:23:46 GMT

Try backing up your phone in itunes and then restore as a new phone to see if that resolves your problem. You can then restore from your backup.

If this doesn't solve your problem book a Genius appointment at your nearest Apple store and let them check it over. They can't diagnose it over the phone.

As for your comment about the 'resolved' status, only the OP (you) can mark a post as the solution so presumably you did it, inadvertently or not.

Re: Slow internet connection

Anonymous — Sat, 27 Oct 2012 20:47:56 GMT

I have done that already. The back up that is. No change. Sorry about the solution post. Didn't know I'd gone that. Thought it odd.

Re: Slow internet connection

jonsie — Sat, 27 Oct 2012 20:57:19 GMT

Seems to me you have a problem with the handset. Take it to Apple, even if it's a long return trip, you will probably get the phone replaced on the spot.

Re: Slow internet connection

Anonymous — Sat, 27 Oct 2012 21:04:15 GMT

Just checked. 2g working on mobile data settings. Slow. But connecting. Can live with it.

Re: Slow internet connection

Anonymous — Sat, 27 Oct 2012 21:05:35 GMT

Do apple stores have spares for replacements. Thought still lack of iPhone 5 phones.