topic Re: O2 poor service in Discussions & Feedback

O2 poor service

Anonymous — Fri, 12 Oct 2012 22:30:36 GMT

Can't believe for the second time this year o2 has let us down again with what I can only call is an appalling service provider. I left t-mobile 4 months ago for 02 biggest mistake of my life. When my contracts up I will def be going back to t-mobile there service is second to non just I little more expensive but well worth the extra. The managers keep saying they sorted the problem at 3-30pm this aft funny that coz its 11.30pm and YESS still no signal.

Re: O2 poor service

perksie — Fri, 12 Oct 2012 22:36:40 GMT

Let you down, have you never known anything to break ever?

Re: O2 poor service

Anonymous — Fri, 12 Oct 2012 22:43:45 GMT

This is just the icing on the cake dear. O2s service is very poor. Internet on my iPhone is very slow my signal on the phone has always been poor & nearly 2 in 5 calls i make are lost due to poor signal strength. It's fight what they say "you get what you pay for" T-mobile NEVER failed me over the eight years I was with then O2 is a joke.

Re: O2 poor service

Anonymous — Sat, 13 Oct 2012 02:17:43 GMT

Spot the o2 sycophantic stooge (perksie)

in 9 years wih vodafone - never once had this issue.

o2=incomptent

Re: O2 poor service

Anonymous — Fri, 12 Oct 2012 22:58:11 GMT

Totally agree with you punter.

Re: O2 poor service

Liquid — Fri, 12 Oct 2012 23:13:35 GMT

Mr hove your language on this site is intolerable despite it consisting of asterisk.

Can we calm down and have a conversation? Perksie is quite correct. Things break is not unusual

Re: O2 poor service

Jimble — Fri, 12 Oct 2012 23:13:40 GMT

So, this issue was meant to have been fixed at 15:30, why then is my phone still a glorified brick?

You guys need to provide a proper explanation for why this is taking so long to resolve if the problem was fixed 9 hrs ago. Given this is the 2nd time customers have been put out, I'm expecting a lot better compensation than was previously provided - I don't want vouchers to buy yet more O2 stuff, I expect a refund on my bill.

Re: O2 poor service

Liquid — Fri, 12 Oct 2012 23:17:16 GMT

The issue was "fixed" but the backlog is still clearing. I won't lie I'm not exactly sure what that entails. But I believe it should be working by tomorrow. Well I hope or I won't too be impressed either

Re: O2 poor service

perksie — Sat, 13 Oct 2012 02:18:06 GMT

@Anonymous wrote:

Spot the o2 sycophantic stooge (perksie)

in 9 years wih vodafone - never once had this issue.

o2=incomptent

I notice your rude and arrogant attitude hasn't changed!

Think what you like.

I've had more disagreements with O2 than you ever will, but then you haven't been around long enough to know have you?

Re: O2 poor service

Anonymous — Fri, 12 Oct 2012 23:25:29 GMT

Perksie is correct in the sence liquid that he's probably only ever been with O2 and is use to their never ending failures whereas ppl like myself have experience ed a better quality service with other providers so is used to higher standards. O2 is a JOKE. and this is only the beginning to their endless problems which will happen again because they just don't have the funds to back em up.

Re: O2 poor service

Liquid — Sat, 13 Oct 2012 00:24:53 GMT

Edit: been an idiot lost track of who posted what:(

side note I have saved the post so if anwould feels the need to read it I'm not hiding.

Re: O2 poor service

Anonymous — Sat, 13 Oct 2012 00:16:23 GMT

Had to go & buy a T mobile pay as you go sim because of today's problems,busiest day of the week for me & no voice, text or data!!! The T Mobile network was a lot better,data was faster & no dropped calls.Only 3 months left on my O2 contract & I know where I'm going And it will be about 30 % cheaper for more minutes text & data.

Re: O2 poor service

Liquid — Sat, 13 Oct 2012 00:20:15 GMT

Brilliant I'm glad you found a solution. May I ask did you have calls forwarded to your t mobile sim or you just used it as a separate number?

Re: O2 poor service

Anonymous — Sat, 13 Oct 2012 00:20:44 GMT

Lets face it like I said before but obviously you didn't take it on board. I left t-mobile to go to 02 mistake-so now I'm tied into a contract which services are well below average to my experience with network providers. I will endeavour to leave 02 ASAP because there services could destroy my family business which I will not let happen. I understand all have an opinion and some are good and some are bad.To be BLUNT If I could leave this instance I would but as you know it's not that simple, I bid you good day no hard feelings.

Re: O2 poor service

Anonymous — Sat, 13 Oct 2012 00:22:38 GMT

Agreed t- mobile are awesome I will return to them myself one day. Told you liquid this guy knows what he's talking about lol

Re: O2 poor service

Liquid — Sat, 13 Oct 2012 00:23:34 GMT

O crap I'm sorry:( I thought this was another guy who transferred from t mobile 3 days ago and hated O2.

I really can't apologise enough I didn't mean to confuse you with another person.

I do understand your plight I'm sorry.

Re: O2 poor service

Anonymous — Sat, 13 Oct 2012 00:33:43 GMT

No thats not me and don't worry about it, it's easily done. Thanks for your feedback maybe catch you on here again sometime.

Re: O2 poor service

Anonymous — Sat, 13 Oct 2012 13:06:33 GMT

just putting it out there but how about for compensation they allow us all the option to get out of our contracts? ive had enough with 02 i getting 50/50 service from them most of the time cant finnish an entire call and can barley hear whats being said anyway 😕