topic Re: O2 Customer Support Email Address in Discussions & Feedback

O2 Customer Support Email Address

Anonymous — Tue, 08 Mar 2022 16:30:08 GMT

Has any got the O2 Customer Support Email Address?

It would be much appriciated!

Looks like you landed on a popular topic. If you're looking to contact customer service to upgrade, get a PAC, join or get a new device or tariff, you can also contact O2 using the links below.

Re: O2 Customer Support Email Address

MI5 — Tue, 09 Oct 2012 07:37:04 GMT

Click on "Contact us" at the bottom of every web page for a variety of contact options....

Re: O2 Customer Support Email Address

jonsie — Tue, 09 Oct 2012 09:28:33 GMT

O2 Online Email

Re: O2 Customer Support Email Address

chr0m4t1c — Wed, 10 Oct 2012 12:42:55 GMT

The contact form now appears to be the only way to send a message to O2 and as a result the who support process has become disjointed.

I opened a query a few days ago and had a response today, the response came from mycare@o2mail.co.uk and the footer on the email said I could contact them using that email address.

When I replied, however, I received the following:

Hello O2 Customer Thanks for your email. We can tell that you've not sent this email to us using the form on our website. Because we need some of your personal information to be able to answer your query, please can you click on the link below and complete the contact us form: https://www.o2.co.uk/apps/help/help The form you're going to fill in, will ask for all the details we need from you. We're doing this so that we can answer your query straight away. If we don't have the right personal information in your email, we'd have to email you back asking for it. This is because we need to make sure we're talking to the right person before we can answer any questions about someone's phone or account. Please be aware that we won't be replying to the email you've just sent us and please don't reply to this email as it's been automatically generated. Thanks again for emailing and we hope to hear from you soon. O2 Telefónica O2 UK Limited, Registered in England No 1743099. Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX

In other words, in the middle of an ongoing case I need to return to the "contact us" form repeatedly and I am unable to quote any of the message they have sent me as the text box isn't big enough. On top of that, because I have to use this form I have to enter all of my details every time I need to respond to them.

If anyone from O2 reads this can I suggest O2 rename Customer Service to Customer Disservice? It seems more apt now.

Re: O2 Customer Support Email Address

perksie — Wed, 10 Oct 2012 14:12:55 GMT

That doesn't seem right, I have reported it to the Community Manager.

Re: O2 Customer Support Email Address

Anonymous — Wed, 10 Oct 2012 14:49:31 GMT

Thanks guys, that doesn't seem right. I'll try to get it fixed!

Cheers,
Leonard

Re: O2 Customer Support Email Address

Anonymous — Wed, 21 Nov 2012 05:22:34 GMT

Hi All

I am also looking for an email address to contact customer services as have recently moved to South africa and changed our contarct phones to PAYG to hold onto our numbers as we had both had them for 10+ years. The contact us takes you to a page that cant answer the questions and then only contact option is a phone number which due to cost dont really want to call. Just want a customer services email address to detail all of the issues that they need to solve......Please help

Re: O2 Customer Support Email Address

perksie — Wed, 21 Nov 2012 15:19:21 GMT

You can email from here:

https://www.o2.co.uk/apps/help/help

It's also worth remembering you need to make a chargeable call at least every six months to keep the Pay and Go numbers active.

Re: O2 Customer Support Email Address

Anonymous — Sun, 04 Oct 2015 16:53:53 GMT

i am so angry witht the way i am being treated as a o2 coustomer and it horried

Re: O2 Customer Support Email Address

Cleoriff — Sun, 04 Oct 2015 17:01:29 GMT

@Anonymous wrote:
i am so angry witht the way i am being treated as a o2 coustomer and it horried

Hi @Anonymous This thread is nearly 3 years old...if you start a new one and tell us the problem we may be able to help you?

Re: O2 Customer Support Email Address

MI5 — Sun, 04 Oct 2015 17:12:54 GMT

@Anonymous wrote:
i am so angry witht the way i am being treated as a o2 coustomer and it horried

If you think O2 are at fault, make an official complaint http://www.o2.co.uk/how-to-complain

Re: O2 Customer Support Email Address

nige4 — Tue, 05 Jan 2016 21:37:55 GMT

That's exactly what I have just done, reported my issues to the ombudsman as 02 clearly don't know what they are doing!

Plenty of other phone providers out there!

Re: O2 Customer Support Email Address

MI5 — Tue, 05 Jan 2016 21:47:30 GMT

@nige4 wrote:
That's exactly what I have just done, reported my issues to the ombudsman as 02 clearly don't know what they are doing!
Plenty of other phone providers out there!

Hopefully you followed the official complaints process first?

http://www.o2.co.uk/how-to-complain

Re: O2 Customer Support Email Address

Curr946 — Tue, 05 Jan 2016 22:16:30 GMT

@nige4 wrote:
That's exactly what I have just done, reported my issues to the ombudsman as 02 clearly don't know what they are doing!
Plenty of other phone providers out there!

Back up squire, you need to make an official complaint to O2 (@MI5 has the link in his post). Once they issue you with a letter giving you their final decision, or 8 weeks has past, only then will the ombudsman get involved.

Re: O2 Customer Support Email Address

nige4 — Fri, 08 Jan 2016 18:13:54 GMT

The official complaint was made over 13 weeks ago now so yes I am following the correct procedure, Now 02 contact me 7 times in 3 days trying to sort out the issue, Still cannot accept online payments from any of my cards, but don't have a problem anywhere else. It's been made apparent that clearly there is an issue with the payment process but no clue by anyone in regards in how to resolve it.

Re: O2 Customer Support Email Address

MI5 — Fri, 08 Jan 2016 18:16:24 GMT

Yes, we are aware of a big problem with the payments process and we are assured they are trying to sort it out.
It appears to be taking a long time though......

Re: O2 Customer Support Email Address

Cleoriff — Fri, 08 Jan 2016 18:20:49 GMT

@nige4 wrote:
The official complaint was made over 13 weeks ago now so yes I am following the correct procedure, Now 02 contact me 7 times in 3 days trying to sort out the issue, Still cannot accept online payments from any of my cards, but don't have a problem anywhere else. It's been made apparent that clearly there is an issue with the payment process but no clue by anyone in regards in how to resolve it.

A major issue indeed @nige4 So many people are complaining that they are unable to pay online so you aren't alone. Needs to be sorted asap

Re: O2 Customer Support Email Address

nige4 — Fri, 08 Jan 2016 18:32:37 GMT

Why can't they just admit in the first place that they have a fault instead of implying my card is faulty or I don't have sufficient funds to pay which is clearly not the case?

I find it pays to be honest in life!

Re: O2 Customer Support Email Address

MI5 — Fri, 08 Jan 2016 18:42:33 GMT

I assume CS haven't been kept up to date with the issue.....?

Re: O2 Customer Support Email Address

Anonymous — Fri, 06 May 2016 22:08:54 GMT

Just been on a live chat with a "help" desk person. It was like being in a live version of a cross between Little Britain - computer says "No" - and 2001 "I'm sorry, I can't do that Dave"

I wanted them to get someone to call my mobile phone, but apparently this is not possible for a mobile phone company to arrange. What chance, our children?

Anyway, managed to elicit this email address

ComplaintReviewService@o2.com

Haven't actually used it yet, as I am waiting for an e-mail of the transcript, but assume it works unless I post otherwise tomorrow