topic Disappointing service from O2 Recycle in Discussions & Feedback

Disappointing service from O2 Recycle

Anonymous — Thu, 04 Oct 2012 10:45:13 GMT

I know that O2 Recycle are a seperate company from O2 themselves but they are affiliated with them and I think that O2 should be aware of the very poor, and I'm having to be very restrained here, service that I recently had from them when I sent them an iPhone4S 16Gb for recycling.

At the time I was quoted (Last week) the recycle value of the phone was £215, I requested their senders pack and waited for it to arrive. It arrived on Monday and after thoroughly reading the terms and conditions I managed to get the phone sent registered mail on Wednesday. Prior to that I took photos of the phone which has been in a case it's entire life and has never been dropped, as far as I could see there was no visible damage to it.

I got a text this morning, I think by now you realise where this is going, "We have received your phone and have sent you an email with our revised quote on it." This disturbed me somewhat so I went to my PC and checked my email, sure enough they had reduced the offer by 10% "due to cosmetic damage".

Obviously not being too happy with this I called them back straight away, I had barely been on the phone 30 seconds with the person and they were offering to put back on £15 straight away. Interesting because at £193.50 I'm probably going to get it sent back and at £208.50 I'm probably going to take the hit because by the time I get it back offers from other comapnies are going to be below that anyway.

I've been with O2 as a customer since 2005 and I have to be honest I've had another difficulty with them recently and this isn't doing them any favours at all.

If anyone from O2 does read this your lack of straightforward lines of communication for complaints is another feature that's not good.

As I said at the top of this message I realise that O2recycle is not ran by yourselves but I think someone should have a look at their business practices.

Re: Disappointing service from O2 Recycle

adamtemp64 — Thu, 04 Oct 2012 10:53:39 GMT

if you search o2 complaints procedure on google it gives this link http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=13668 hope that helps

Re: Disappointing service from O2 Recycle

Anonymous — Thu, 04 Oct 2012 11:02:45 GMT

Thanks Adam, just writing an email now, much appreciated

Re: Disappointing service from O2 Recycle

Anonymous — Thu, 04 Oct 2012 13:37:51 GMT

id never send a phone in the post for this very reason.

should have just taken it to the shop

Re: Disappointing service from O2 Recycle

GrahamF — Thu, 04 Oct 2012 15:07:24 GMT

@Anonymous wrote:
id never send a phone in the post for this very reason.

should have just taken it to the shop

or better still, take it in to a Cash Converters/Media Exchange shop for a better price & instant cash in the hand!!

Re: Disappointing service from O2 Recycle

Anonymous — Thu, 04 Oct 2012 15:50:04 GMT

@GrahamF wrote:
@Anonymous wrote:
id never send a phone in the post for this very reason.

should have just taken it to the shop
or better still, take it in to a Cash Converters/Media Exchange shop for a better price & instant cash in the hand!!

yeah, im taking my iphone 5 to CEX where I can get £613 for it! what sort of person pays more than that for a second hand phone??

Re: Disappointing service from O2 Recycle

Anonymous — Thu, 13 Feb 2014 21:03:00 GMT

To anyone thinking of giving 02 recycle a chance. Don't. it is outrageously poor / borderline scam. I sent in my iphone 4 that was valued at £99. I was offered £19 and told the screen was damaged. It wasn't. On pressing for more information about the damage I was told it was a problem with some dead pixels they have found in their 'lab'. I insisted the phone was returned and examined the screen myself, with a blank white screen and a microscope. No such pixel damage. To prove the point I then sent it to mazuma and they paid me full price £100, no qualms. There was no damage - it is just an outrageous ploy to rip me off.

If I could, I would cancel my contract and move elsewhere. I have been a loyal o2 customer for many years - lending your brand to this dishonest outfit is ridiculous. If you can't police the service you offer under your brand, don't be surprised when your customers take go elsewhere. Disgraceful.

Re: Disappointing service from O2 Recycle

Anonymous — Thu, 13 Feb 2014 21:04:40 GMT

Just wish I had researched O2 recycle instead of trusting the brand.....e.g. threads like this and the many other complaints about them scattered over the internet (which I intend to proliferate through every possible social media channel....

Re: Disappointing service from O2 Recycle

perksie — Thu, 13 Feb 2014 23:33:48 GMT

The number of complaints posted here about O2 Recycle is minimal.

Hardly like to be a scam either when all of the cash created goes to charity.

If you can have the phone returned as you did where is the scam?

Re: Disappointing service from O2 Recycle

Anonymous — Thu, 13 Feb 2014 23:38:46 GMT

I find mazuma mobile very good never had a payout less than valued on internet and always same day payment

Re: Disappointing service from O2 Recycle

Anonymous — Fri, 14 Feb 2014 10:53:21 GMT

I used O2 Recycle recently to offload my old BB 9860. It was in good nick, O2 offered the best price (from among the best known recyclers); transaction was completely painless, they paid their offer promptly.

Have also used MoneyForYourPhone.com and Envirofone previously with no problems (although admittedly for very low value phones)

Every recycler seems to have its share of dissatisfied customers, but then so does every company! I will check out the local CashConverters if I decide to ditch my 5s though - there's a bit more at stake...

Re: Disappointing service from O2 Recycle

Anonymous — Mon, 13 Apr 2015 19:59:32 GMT

Very poor service . I have sent my iphone and 3 months later I am still waiting for the 31£ promised .
The client serive is not good. No reputation to defend or client excellence to show.
I will leave this provider as soon as my contract allow me.
Lost customer

Re: Disappointing service from O2 Recycle

MI5 — Mon, 13 Apr 2015 20:06:24 GMT

£31 for an iPhone is daylight robbery anyway !!

Re: Disappointing service from O2 Recycle

perksie — Mon, 13 Apr 2015 20:06:45 GMT

@Anonymous wrote:
Very poor service . I have sent my iphone and 3 months later I am still waiting for the 31£ promised .
The client serive is not good. No reputation to defend or client excellence to show.
I will leave this provider as soon as my contract allow me.
Lost customer

Are you sure it wasn't paid to your phone account?

Re: Disappointing service from O2 Recycle

jonsie — Mon, 13 Apr 2015 20:09:49 GMT

I would rather give it away than accept £31 for an iphone. What was it, a 3G?

Re: Disappointing service from O2 Recycle

wearethmods — Sat, 27 May 2017 14:44:16 GMT

They did the exact same to me with my iPad Air. Of course it came back in worse condition than when I sent it.

Re: Disappointing service from O2 Recycle

wearethmods — Sat, 27 May 2017 14:45:00 GMT

Clearly you're paid by O2 to say that

Re: Disappointing service from O2 Recycle

MI5 — Sat, 27 May 2017 14:54:09 GMT

@wearethmods wrote:
Clearly you're paid by O2 to say that

No idea who you are talking to, but you'd be wrong anyway.

No one here works for O2.

Re: Disappointing service from O2 Recycle

jonsie — Sat, 27 May 2017 15:26:36 GMT

None of the regulars on here have a good word to say about O2 recycle.

Re: Disappointing service from O2 Recycle

Curr946 — Sun, 28 May 2017 05:20:50 GMT

I have, the name of the service is catchy