O2 needs to deal with a customer as a customer

Anonymous — Sat, 22 Sep 2012 14:35:15 GMT

Feeback for o2. Why can't I be treated as a customer with a problem not you have 3 different SIMs with us all to be dealt different. I am the customer I pay the bills. I want the best deal on 3 phones/sims, one for wife and 2 pay and go (which I was happy to covert to pay monthly). Read through the chta below and you will see my point...

Welcome to O2 live chat. Someone will start chatting with you soon.

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Did you know you can find out your upgrade date by logging into MyO2 here. You can also do lots of other stuff like check your bill or change your tariff too.

You're through to Kain.

Kain: Hi there. My name's Kain I am an O2 Sales advisor, how can I help you today?

Jagdip: hi ya. getting bored of topping up my daughter's sim on a regularly basis.

Kain: Okay.

Jagdip: I am 4 phones on the family with o2 one on contract and 3 on pay and go

Jagdip: the contract one is up for renewal

Jagdip: xxxxxxxxxxx

Kain: That's great.

Jagdip: is there any family packs you are offering so I can have one bill but update 3 phones

Jagdip: alernatively on the pay and go ones what's the best monthly deal you can offer me

Kain: This number is showing is invalid number.

Jagdip: have 2 I wouldn't mind putting on a 12 month sim only contract

Jagdip: sorry wrong number that's the work one

Jagdip: xxxxxxxxxx is the contract phone with o2

Kain: Are you looking to take a new pay monthly simplicity contract for your daughter?

Jagdip: could be one option, what deal can you offer

Kain: We have a special deal on a 12 months simplicity contract.

Kain: You'll get unlimited minutes, unlimited texts, 1 GB of data and unlimited wi-fi for £20 tariff on a 12 months simplicity contract.

Jagdip: do you do any family deals to share minutes, data allowance etc across phones

Jagdip: don't really need unlimted minutes prefer to pay less

Kain: No, we don't have this deal.

Kain: Okay.

Kain: You'll get 600 any network minutes, unlimited texts, 300 O2 to O2 minutes, 500 MB of data and unlimited wi-fi for £21.50 tariff on a 12 months simplicity contract.

Kain: You'll get £6 discount every month on this deal.

Kain: It means you'll be charge £15.50 a month.

Jagdip: tesco who use the 02 network are offering 10 pound sim only for 250 mins, 5000 txts and 1gb, looking for somthing similar

Kain: You'll get 300 any network minutes, unlimited texts, 500 O2 to O2 minutes and 100 MB of data for £13.50 tariff on a 12 months simplicity contract.

Kain: You'll get £3 discount every month on this deal.

Kain: It means you'll be charge £10.50 a month.

Jagdip: 100MB data not enough

Jagdip: what does 500 cost

Kain: Even if you'll exceed the data usage, you won't get charged.

Kain: Only the internet speed will get slow.

Jagdip: that's no good then is it

Kain: Okay.

Jagdip: what would the same minute, txt but with 500MB cost?

Kain: Let me check your account for the number xxxxxxxxxx

Kain: You'll get 300 any network minutes, unlimited texts, 500 O2 to O2 minutes, 500 MB of data and unlimited wi-fi for £16.50 tariff on a 12 months simplicity contract.

Kain: Please can you tell me the 4th and 5th character of the answer to your security question?

Jagdip: x and x

Kain: Thanks.

Kain: Can you please confirm your full name?

Jagdip: Jagdip xxxxxx

Kain: Thanks for that.

Kain: Shall I transfer your chat to our Upgrade's team?

Jagdip: you could do

Kain: So that they can help you with this.

Jagdip: ?

Kain: Please be online so that I can transfer your chat.

Jagdip: okay

We’re putting you through to the right person, won’t be long.

You're through to Irene.

Irene: Hi there. My name's Irene I am an O2 Re-Contract advisor, how can I help you today?

Irene: I've gone through your chat with previous advisor.

Jagdip: two things

Irene: Yes please.

Jagdip: one have contract phone up for renewal

Jagdip: and 2 pay and go sims which my son and daughter use, which I am bored of topping up.

Jagdip: so what contract deal can I get on those.

Jagdip: I asked the previous advisor if you did a family deal she said no

Irene: Can I know the number which is due for upgrade?

Jagdip: xxxxxxxxx

Irene: Do you need a SIM only deal for this number?

Jagdip: no will look for a new iphone 5

Jagdip: 64GB black

Jagdip: similar tarrif to what I am now would be fine but with more data allowance

Irene: To buy one you can call 202 from your mobile or 0844 809 0202 from a land line and pick option 2 twice, you can visit the online shop (in the web pages), or go in to an O2 Store.

Jagdip: the other two pay and go sims, I want a sim only montly deal

Irene: For the other two numbers , you'll need to take a new contract.

Irene: For that , I need to transfer you to sales team.

Irene: Shall I?

Jagdip: okay

Irene: I'll transfer you to our Customer Service team and they'll help you further. Please be online.

We’re putting you through to the right person, won’t be long.

You're through to Deborah.

Deborah: Hi there. My name's Deborah I am an O2 Sales advisor, how can I help you today?

Deborah: Hi Jagdip

Jagdip: do you have the previous chat conversation to read through

Deborah: yes

Deborah: just going through it

Deborah: seems you're looking for sim only deal

Jagdip: what can you offer? pay and go number

Jagdip: xxxxxxxxxxx

Deborah: pay and go deal Or you want pay monthly?

Jagdip: pay monthly bored of topping up

Deborah: okay thanks

Deborah: £13.50 offers, 300 minutes, unlimited texts, 100 MB data , 500 o2 to o2 minutes

Deborah:

Deborah: with £3 monthly discount

Jagdip: what would more data cost?

Deborah: so your tariff for all 12 months will be 10.50

Deborah: is 500MB okay for you

Jagdip: should be okay

Deborah: thanks

Deborah: £21.50 offers 600 mins, 300 o2 to o2 mins, unlimited texts and 500 MB data with £6 monthly discount

Deborah: so your monthly tariff is 15.50 amonth

Jagdip: so 15.5 a month for 12 months

Deborah: that's right

Jagdip: don't you do a cheaper deal with less minutes?

Deborah: yes

Jagdip: 300 is fine, just with 500MB

Deborah: definitely

Deborah: £16.50 offers, 300 minutes, unlimited texts, 500 MB data , 500 o2 to o2 minutes

Deborah: with £3 discount

Deborah: so monthly tariff for 12 months 13.50£

Jagdip: still 3.50 more expensive than tesco deal

Deborah: I'm sorry as we don't compare the deals

Jagdip: think I will leave this for a while and see what deal I can get across all phones and ims

Jagdip: thanks for you help

Deborah: Different providers are giving different offers to attract the customers, but just to confirm that you can get the best service and coverage with O2 in UK.

Deborah:

Deborah: lright Jagdip no worries feel free to chat with us

Deborah: alright**

Jagdip: bye

Deborah: we're here to help you till 11pm

Deborah: good bye take care

Re: O2 needs to deal with a customer as a customer

perksie — Sat, 22 Sep 2012 14:40:36 GMT

Good grief, I'll come back to this when someone else had read and interpreted it.

Re: O2 needs to deal with a customer as a customer

jonsie — Sat, 22 Sep 2012 18:15:56 GMT

My word that's hard reading....maybe later.

Re: O2 needs to deal with a customer as a customer

Anonymous — Tue, 25 Sep 2012 12:17:33 GMT

Allow me to translate:

Jagdip wants something O2 don't do.

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O2 needs to deal with a customer as a customer

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Re: O2 needs to deal with a customer as a customer

Re: O2 needs to deal with a customer as a customer