topic Re: iPhone 5 - 12 Month Contract for Exisiting Customers in Discussions & Feedback

iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 09:50:25 GMT

I am wondering if O2 themselves can shed some light on why the iPhone 5 is currently only available on 24 month contracts?

As an existing customer with any other phone I can upgrade to a 12 month contract but it is not giving me the option on the iPhone 5.

If this is in fact the case I think it's ridiculous that O2 are taking advantage of the situation and not being loyal to their exisiting customers (as this is what they bang on about a lot). ie. 12 month contracts for exisiting customers (which is advertised in their current magazine).

Any help on this matter would be appreciated.

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 10:54:56 GMT

o2 seem to want to loose their existing iphone customers and have the iphone 5 only for new ones. This is just another example of this.

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 11:40:31 GMT

Me too, trying to find out the same thing, but no answers

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 11:45:32 GMT

O2, anyone there? Can we get an answer to 11 month contracts. Otherwise I will miss my chance of getting a phone with t-mobile on the 21st

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 11:46:28 GMT

Sorry meant 12 month contracts

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 11:52:53 GMT

Yes... waiting for a response of O2. I wonder if they will tell us why there is no 12 month available.

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 12:05:16 GMT

Hi guys,

Sorry, but I don't have information on the background of decision making on contract lengths or pricing. If I do get the info, I'll make sure to update you here though.

Cheers,
Leonard

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 12:12:11 GMT

Can you find out if it will indeed be available on 12 month upgrade on launch date?

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 12:14:20 GMT

Yep, I'll try to, Ryan.

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 12:21:13 GMT

Thanks

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 12:36:34 GMT

Gave it another quick try, but nothing new, really:

no info at the moment - only 24 months contract

Once I get more info, I'll update the thread.

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 14:19:27 GMT

Any news on this Leonard?

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 14:42:56 GMT

@Anonymous wrote:
Any news on this Leonard?

Don't hold your breath. O2 do not care about existing customers. That is blatently obvious with their actions over the alst few days. Just give up and go to a supplier that may care what its customers want.

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 14:54:42 GMT

As soon as there's info, I'll update the thread asap, Keith.

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Tinks43 — Sat, 15 Sep 2012 15:44:35 GMT

Same as the other guys, I'm eligible to upgrade and was highly dissappointed to see there are only 24month contracts available or choose the top one - £63 a month and can upgrade after 18months. This is still a long time & ideally I'd like a 12month so will have 2 wait and see if they release any.

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 15:47:57 GMT

Hi guys, this was just updated with an FAQ: http://community.o2.co.uk/t5/Welcome-News/iPhone-5-is-coming-to-O2/m-p/280068#M3230

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sat, 15 Sep 2012 16:02:22 GMT

Leonard, any news?

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Sun, 16 Sep 2012 23:28:37 GMT

Shame about a 24 month contract I'm due an upgrade next week, anyone know how much the galaxy s3 is in 12 month?

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Mon, 17 Sep 2012 15:18:03 GMT

Folks,

O2 don't want my Platinum (their label not mine) business worth c. £3,500 p/a on one iPhone; they will only offer me their uncompetitive longer term contract for the iPhone 5... and this from a network that went on meltdown recently and aren't offering 4G!

The message is clear, move away from O2 to a forward thinking provider that gives you what you want.

voda are doing 12 month agreements at http://www.vodafone.co.uk/brands/iphone/pay-monthly-iphone/index.htm They dont make you wait in a long line on the phone, are pleasant and generally their feel is light years ahead of O2 'Platinum'.

I've unlocked my 4s for sale, got my PAC code and voda are delivering the 64gb iPhone 5 this weekend.

So long O2, never again... you've been really poor and your arrogance is astonishing.

Re: iPhone 5 - 12 Month Contract for Exisiting Customers

Anonymous — Mon, 17 Sep 2012 19:47:28 GMT

As a loyal customer of over 10 years I am really disappointed with O2's lack of communication and reward for its loyal customers. In the current climate I would have thought O2 would want to retain its loyal customer base to keep ahead of its competition. Instead I am now having to contemplate leaving O2 to join a competitor just to have a 12 month contract. I don't want to be tied into a 24 month. I want to keep up to date and have the latest handset.

Please O2. Listen to your customers and respond to us.

Rant over.