topic iPhone 3G delivery via DHL in Discussions & Feedback

iPhone 3G delivery via DHL

Anonymous — Thu, 17 Jul 2008 17:03:09 GMT

Has anyone had issues with delivery from DHL. Apparently DHL have been given to their "franchises" to get our ohones delivered. Was sent out today at 7:44am, its now 6:02pm and nothing, no note or anything.

Does anyone know up to when they deliver?

Anyone had similar problems?

iPhone 3G delivery via DHL

Anonymous — Thu, 17 Jul 2008 18:08:59 GMT

Allegedly they deliver up 'til 9 pm or so word of mouth has it. Having said that I was expecting Mr DHL or one of his muckers today and so far no show.

iPhone 3G delivery via DHL

Anonymous — Thu, 17 Jul 2008 18:12:24 GMT

It'll be passed to a HDLN (Home Delivery Network) franchise holder probably... be nice to your local DHL depot and you'll usually get the driver's mobile number - give them a ring and ask where it is

iPhone 3G delivery via DHL

Anonymous — Thu, 17 Jul 2008 19:20:12 GMT

My order on DHL updated (30 minutes ago) saying:

HSD Out for Delivery awaiting IOD

whatever that means

iPhone 3G delivery via DHL

Anonymous — Sat, 19 Jul 2008 09:35:07 GMT

It'll be passed to a HDLN (Home Delivery Network) franchise holder probably... be nice to your local DHL depot and you'll usually get the driver's mobile number - give them a ring and ask where it is

HDNL have no conection with DHL.

iPhone 3G delivery via DHL

Anonymous — Sun, 20 Jul 2008 20:26:35 GMT

both of those logistic companies are completely useless!

Why didn't 02 use Royal Mail, you know when they are going to arrive and you know where to go if your parcel gets returned, plus they have been doing it for over 300 years!!

instead of this all day service nonsense!! with Royal Mail your guaranteed to receive the parcel before 1pm.

iPhone 3G delivery via DHL

Anonymous — Sun, 20 Jul 2008 20:35:47 GMT

Ah but it will all be worth it when someone turns up in their private car with your parcel!

iPhone 3G delivery via DHL

Anonymous — Wed, 20 Jun 2012 08:54:33 GMT

It'll be passed to a HDLN (Home Delivery Network) franchise holder probably... be nice to your local DHL depot and you'll usually get the driver's mobile number - give them a ring and ask where it is

HDNL have no conection with DHL.

That's funny ... because that's what both my colleagues iPhones were delivered by .... Home Delivery Network van, DHL tracking number .... when they called to rearrange delivery they were specifically told it has been passed to a franchise holder

It would seem from http://www.dhl.co.uk/publish/gb/en/pres ... a.low.html that DHL@home uses self-employed couriers... it's conceivable that these individuals also work for HDNL which would explain this situation.

However, if DHL didn't refer to it as their "Home Delivery Network" on the phone it would go a long way to reduce the confusion.

iPhone 3G delivery via DHL

Anonymous — Thu, 24 Jul 2008 22:49:11 GMT

Another thing about HDNL I would like to make clear is that our drivers are not supplied a mobile by the company.

Do not leave HDNL drivers a note with your mobile number on and expect them to call you back on there own personal phone.

iPhone 3G delivery via DHL

Anonymous — Fri, 16 Jan 2009 10:53:10 GMT

I've just ordered an upgrade and tracked the order on line with DHL
It now says that they can't find the address. This also happened 18 months ago when DHL tried to deliver a phone.
I eventually got to speak to a real person at DHL (not easy) and they have confirmed that the delievry has been sub contracted.
The best they can do is e-mail the contractor and ask them to ring me within 4 hours. They went on to say that the driver might only work part time and this is the best they can do. they have no other way of tracing what's happening.
I was also advised to contact 02 and that they might be able to help, but they seemed completely disinterested.
Why do 02 continue to use sub standard contractors, which do their reputation no good at all.

iPhone 3G delivery via DHL

adamtemp64 — Fri, 16 Jan 2009 11:13:22 GMT

our 3rd iphone on a business contract (other 2 from store upgrade) arrived today by usual dhl driver in a dhl van but says dhl@home24 on label.