topic No signal in Cornwall again... in Discussions & Feedback

No signal in Cornwall again...

Anonymous — Mon, 23 Jul 2012 08:29:15 GMT

Yet again, O2 fails to deliver the goods we pay for. In any other business sector, they would go to the wall, and deservedly so. After a complete loss of service down here a couple of months ago, and then the nationwide fiasco a few weeks ago, now we have been without a signal here for almost a week... I've been with O2 since the days of Cellnet Digital – a total of 17 years. I wonder why I bother to be a loyal customer. As a freelance journalist, I rely on my phone a lot, but this is hopeless...

Re: No signal in Cornwall again...

Abs — Mon, 23 Jul 2012 15:10:54 GMT

Hi Keith,

I'm sorry to hear about the coverage issues you've had experienced 😞

I'm guessing the usual fault diagnostics must have been covered by now? (switching your mobile device off/on, giving your sim card a quick clean and trying sim in a different mobile handset, if possible). Just want to clarify, if you've been having issues in a particular area only? If so, what does our status checker show when you enter your local postcode on http://status.o2.co.uk ?

Happy to look into this a bit further, if you can provide some more info and confirm if you're aware of any others impacted at the same location as well?

Thanks

Abs

Re: No signal in Cornwall again...

Anonymous — Mon, 23 Jul 2012 15:34:18 GMT

The signal is restored when I enter an area receiving coverage from another mast. All other O2 users in my town are without service,too. The status checker shows there is fault but we are (well, I am especially) getting tired of constant problems with loss of signal here in the PL22 area of Cornwall. Sadly, I am tempted to move to Orange because of the superior coverage in the West Country – but I don't want to unless I really have to. Over the last two or three months, it seems we've been without a signal more times than with. Like I say, no fun when I rely so much on my mobile...

I am also slightly annoyed that there no longer seems to be an opportunity to 'talk' on-line with an O2 representative – when we had problems two months ago, both myself and my girlfriend talked via on-line chat and both of use were awarded credits on our accounts – I'd rather have a decent, reliable signal, though...

Re: No signal in Cornwall again...

Anonymous — Mon, 23 Jul 2012 15:35:23 GMT

Why does it show the word 'Success' above my post?

Re: No signal in Cornwall again...

Abs — Mon, 23 Jul 2012 15:53:45 GMT

hmm, okay. Could you please drop me a PM with your full postcode, so I can dig some more info around the issue at your local exchange/ cell-site.

With regards to the web-chat, you should be able to access it via this link -

http://j.mp/O2Help

Thanks

Abs

Re: No signal in Cornwall again...

Abs — Mon, 23 Jul 2012 16:01:26 GMT

@Anonymous wrote:
Why does it show the word 'Success' above my post?

that's just a confirmation message to tell you that your comment on the thread has been successfully posted.

Re: No signal in Cornwall again...

Anonymous — Mon, 23 Jul 2012 16:16:16 GMT

PM sent – many thanks.

Re: No signal in Cornwall again...

Anonymous — Mon, 23 Jul 2012 16:20:27 GMT

Re: the chat option, just discovered that it doesn't show when using Mac Safari as a browser, but does when I swap to Firefox... Bl≠≠dy computers!

Re: No signal in Cornwall again...

Anonymous — Tue, 11 Sep 2012 06:29:20 GMT

I also have just spent the last week in the Lizard area and the coverage has been very poor. The Mullion area is particularly bad. It is not very good when you have to walk around the village to receive texts and missed calls looking for an area of good reception.

Re: No signal in Cornwall again...

Anonymous — Thu, 12 Feb 2015 15:09:01 GMT

I have only recently aquired a new handset and O2 was recommended. Previously I was with Orange. I am unable to use my phone in the PL23 area. Will this continue? Should I revert to Orange? Please anyone out there advise.

Re: No signal in Cornwall again...

Cleoriff — Thu, 12 Feb 2015 18:33:00 GMT

@Anonymous wrote:
I have only recently aquired a new handset and O2 was recommended. Previously I was with Orange. I am unable to use my phone in the PL23 area. Will this continue? Should I revert to Orange? Please anyone out there advise.

Have you checked your network status here http://status.o2.co.uk/

I have just typed in the postcode you gave and it shows that maintenance work is being carried out from today until the 13th

Re: No signal in Cornwall again...

Anonymous — Wed, 25 Feb 2015 21:31:44 GMT

Appalling signal in Trevarrian TR8, please rectify, have just upgraded my phone supposed to be getting 4g, nowhere like that and no signal at all tonight

Re: No signal in Cornwall again...

MI5 — Wed, 25 Feb 2015 21:36:28 GMT

Sorry, no 4g in TR8

Live results for TR8

Our network is currently working fine
We'll be carrying out some maintenance on our phone masts in this area on the 04 March.
Updated 21:30 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.
Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Good indoors and outdoors. Good for mobile broadband.
Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Sorry, we do not have coverage here.

Re: No signal in Cornwall again...

MI5 — Wed, 25 Feb 2015 21:38:14 GMT

and not much better than 2g only in Trevarrian either....

Live results for Trevarrian, Cornwall, England

Our network is currently working fine
We'll be carrying out some maintenance on our phone masts in this area on the 04 March.
Updated 21:30 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good outdoors. OK indoors.
Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
OK outdoors. Patchy indoors. Not good for mobile broadband.
Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Sorry, we do not have coverage here.

Re: No signal in Cornwall again...

Anonymous — Thu, 26 Feb 2015 00:00:31 GMT

4g from o2 in the South West? Now there's optimism for you 😆😆😆😆

Re: No signal in Cornwall again...

jonsie — Thu, 26 Feb 2015 00:11:26 GMT

@Anonymous wrote:
4g from o2 in the South West? Now there's optimism for you 😆😆😆😆

Once in a galaxy far away....:smileyhappy:

Re: No signal in Cornwall again...

Anonymous — Thu, 26 Feb 2015 00:14:02 GMT

Not a Samsung Galaxy that's for sure

Re: No signal in Cornwall again...

Cleoriff — Thu, 26 Feb 2015 00:17:53 GMT

@Anonymous wrote:
Not a Samsung Galaxy that's for sure

Re: No signal in Cornwall again...

jonsie — Thu, 26 Feb 2015 00:21:20 GMT

@Anonymous wrote:
Not a Samsung Galaxy that's for sure

I'll set 'em up........

Re: No signal in Cornwall again...

Anonymous — Thu, 26 Feb 2015 00:30:32 GMT

I'm ever the optimist always looking for the positive. But 4g in the South West? ?? Sorry but that has really tested my optimism beyond the realms of probability.