topic Goodbye o2. Hello other networks! in Discussions & Feedback

Goodbye o2. Hello other networks!

Anonymous — Mon, 08 Jun 2009 23:46:33 GMT

#### I'd never have signed up to an 18 month contract in a billion years, I never have, because I know I'd want a new phone way before 18 months is up. But o2 allow us to upgrade early, so why not? So I signed it like a sucker and now they've changed their philosophy and we can't upgrade until they've had the entire 18 months out of us, by which time the iPhone 3Gs will be old news, furthermore, it will only be 6 months before the next gen iPhone will be released. So should we get the iPhone 3Gs in 6 months time, we're then tied to another 18 months, meaning we won't then get the next gen, until its been out for 12 months! by which time, the next model will be out and so on, see what I mean?

So I'll be canceling my 15 year old contract, buying a Voda PAYG sim, a new sim free iPhone 3GS and using it on PAYG from now on. I certainly don't wanna be prevented from being able to upgrade my iPhone as and when they're released.

Goodbye o2.

Goodbye o2. Hello other networks!

Anonymous — Mon, 08 Jun 2009 23:48:51 GMT

See ya.

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 00:00:22 GMT

Ta ra!

p.s

"I certainly don't wanna be prevented from being able to upgrade my iPhone as and when they're released. "

You're not being prevented at all, you just don't like the terms you have to do it over.

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 03:47:46 GMT

Absolute rubbish.

I can't upgrade to the new iPhone with o2. Until it's 6 months old, because they woudn't let me sign up to 12 months. But it wasn't an issue, because o2 were allowing iPhone users to upgrade early and stated they'd stick with that policy in future.

Anyway, its a joke.

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 12:53:10 GMT

Absolute rubbish.
I can't upgrade to the new iPhone with o2. Until it's 6 months old, because they woudn't let me sign up to 12 months. But it wasn't an issue, because o2 were allowing iPhone users to upgrade early and stated they'd stick with that policy in future.
Anyway, its a joke.

I was told by the O2 sales person when I signed up for my 18 month contract back in Feb this year that when the next iPhone was released, they would offer the same upgrade deal they offered with the iPhone 3G... Clearly not the case!

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 12:58:28 GMT

it was not actually confirmed until last night that there actually was a new iphone coming out..... until this is confirmed then there are only rumours.

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 13:12:00 GMT

it was not actually confirmed until last night that there actually was a new iphone coming out..... until this is confirmed then there are only rumours.

Apple released the first iPhone in November 2007 (June '07 in the USA, announced in Jan '07), the iPhone 3G in July '08 and the 3GS in June '09.

This said, I think it is fair to expect Apple to release an updated iPhone every summer.

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 13:23:46 GMT

again until this is confirmed we cannot assume that there will be a handset released

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 13:29:34 GMT

But when told by O2 there will be an upgrade option, it is irrelevant whether a new handset has been announced or not - they are saying that if one were to be released they would offer a discounted upgrade option.

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 13:32:01 GMT

well that has just been a shop worker blabbing on.... :womanindifferent:

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 13:34:02 GMT

Whilst on duty in an O2 store they are representing O2 - so what they say to get you to buy a product should be 100% accurate and correct.

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 13:37:40 GMT

i totally agree
but no matter how much everybody is going on about this at the end of the day its not the end of the world.

personally i have better things to worry about than a phone contract which is not that much different to the one we all have.... apart from the price!

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 13:59:43 GMT

Whilst on duty in an O2 store they are representing O2 - so what they say to get you to buy a product should be 100% accurate and correct.

Its simple then, prove they said that and o2 will have to honour it.

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 14:05:58 GMT

Whilst on duty in an O2 store they are representing O2 - so what they say to get you to buy a product should be 100% accurate and correct.

Its simple then, prove they said that and o2 will have to honour it.

Unfortunately I wasn't wired up to a recorder when I bought the phone :).

I'm not too bothered about upgrading - its a pretty lame upgrade really, but i do agree with many on here that O2 is being extremely unfair.

The Tethering price bothers me more but with free mobile broadband for all BT broadband customers, that's not really an issue either.

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 14:24:53 GMT

i am wondering why you all expect a company to do this? ever heard the saying "there is no such thing as a free lunch" nothing is free in this world
every manafacturer brings new phone out each year and we all get them free or at a lower price but someone has to pay for them - the network
am sure none of the networks would let you upgrade to a new phone after less than 12 month of an 18 month term without some form of penatly

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 14:29:04 GMT

Most would be happy to upgrade after 12 months for a fee. just not buying out of the contract.

Goodbye o2. Hello other networks!

Anonymous — Tue, 09 Jun 2009 17:58:48 GMT

Most would be happy to upgrade after 12 months for a fee. just not buying out of the contract.

O2 should make some effort to meet customers halfway. I think paying for an upgrade is the answer.

At some point they need to think "wait, these are OUR customers" lol... it's a PR disaster to have thousands of customers angry about this situation.

Goodbye o2. Hello other networks!

Anonymous — Wed, 10 Jun 2009 05:35:47 GMT

Most would be happy to upgrade after 12 months for a fee. just not buying out of the contract.

O2 should make some effort to meet customers halfway. I think paying for an upgrade is the answer.

I do agree with you. It depends on the CS to whom you are talking to. Some of them are good but some of them are equally bad. I remember once I had to pay for some data bill which was such a huge sum that I called up, telling O2 CS that I am not happy and justified to them that I should not have been charged so much. In the end, it was a win-win situation... However, never ever use 3 UK as their CS will never ever negotiate with you. They always think that they are right and you, as a customer, are wrong...

Goodbye o2. Hello other networks!

Anonymous — Wed, 10 Jun 2009 14:46:47 GMT

Would you expect to be able to upgrade early if it was a Nokia, you signed an 18 month contract for a handset that was available on that day a newer version is then released so what. See out your contract and if a new handset becomes available upgrade to that.

The upgrade policy is the same for all service providers, you upgrade, renew contract, upgrade at the end. This is not a new system get used to it.

Re: Goodbye o2. Hello other networks!

Anonymous — Wed, 10 Jun 2009 18:04:13 GMT

#### I'd never have signed up to an 18 month contract in a billion years, I never have, because I know I'd want a new phone way before 18 months is up. But o2 allow us to upgrade early, so why not? So I signed it like a sucker and now they've changed their philosophy and we can't upgrade until they've had the entire 18 months out of us, by which time the iPhone 3Gs will be old news, furthermore, it will only be 6 months before the next gen iPhone will be released. So should we get the iPhone 3Gs in 6 months time, we're then tied to another 18 months, meaning we won't then get the next gen, until its been out for 12 months! by which time, the next model will be out and so on, see what I mean?
So I'll be canceling my 15 year old contract, buying a Voda PAYG sim, a new sim free iPhone 3GS and using it on PAYG from now on. I certainly don't wanna be prevented from being able to upgrade my iPhone as and when they're released.
Goodbye o2.

Don't let the door hit you in the A S S on the way out