topic Re: no service in Discussions & Feedback

no service

Anonymous — Wed, 11 Jul 2012 17:10:19 GMT

I lost service about 4pm and after switching off 3 or four times I checked the 02 website to see if any notices about faults. When I didnt see anything obviously there, I contacted my sister who lives just a mile away and her o2 service is working. I therfore put it down to a faulty phone. It was only on delving deeper into the o2 site that I found these discussions and find that many other people are having the same problem all round the country. Why oh why have o2 not put something prominent on their website to save all the wasted time and give us some idea how long the problem is going to last??????? EJ Accrington Lancs

Re: no service

Anonymous — Wed, 11 Jul 2012 17:15:34 GMT

Totally agree with you, O2 have been a real let down and if we were to do something similar like not tell them we were paying a bill late we would be penalised for it. I have been with out any service for hours now.

Re: no service

Anonymous — Wed, 11 Jul 2012 17:19:59 GMT

exactly the same. and what will we get compensated for it. nothing I bet. we would get hit with late charges 4 bills and we can't even use the service were paying for. grrrr :@

Re: no service

Anonymous — Wed, 11 Jul 2012 17:30:05 GMT

very frustrating especially when my husband in the same house has service on his phone!

Re: no service

perksie — Wed, 11 Jul 2012 17:34:30 GMT

@Anonymous wrote:
I lost service about 4pm and after switching off 3 or four times I checked the 02 website to see if any notices about faults.

This was posted around 2pm today on the service status page:

Re: no service

Anonymous — Wed, 11 Jul 2012 17:35:04 GMT

Same here in Nelson. Lost it at 4pm and still without it. Was waiting for a a very important callback from solicitors as well. Cheers O2

Re: no service

Anonymous — Wed, 11 Jul 2012 17:35:27 GMT

Your right dippi89, to rub even more salt in, my daughter is on O2 pay as you go and she has a signal, I'm on contract and do not, both identical phones. I have rung my local O2 shop up and if there was a box of usless they would be next to it, they were aware of the problem but had no explanation or any idea of how long the service would be down. 21st century and still in the dark ages... What a service!!!

Re: no service

Anonymous — Thu, 12 Jul 2012 04:58:46 GMT

Its a disgrace, I have had no service on my Blackberry since 1230hrs today and o2 make it so difficult to speak to them about it (perhaps the system is designed to enable them to not talk to people when the o2 service is #### or down as they can't take the flack on the chin) and I tried to use their super online webpage I get a message all afternoon saying this is not currently available!! Further - their o2 service status webpage keeps timing out when I try to get any updates on the problem. What a shower of ***** o2 are - they take your money and then make you to whistle for after service.

Re: no service

Anonymous — Wed, 11 Jul 2012 17:40:54 GMT

i have been without service nearly all day too im in newton aycliffe i too have had to delve into the website to find this communication bad crack o2 very bad

Re: no service

Anonymous — Wed, 11 Jul 2012 17:44:50 GMT

I agree - they would batter us for breaching our contract with them...but they seem to do what they like and we have to whistle. Its also irritating the way o2 keep bombarding customers with stupid text messages asking us to take advantage of their wonderful bolt on's....I have found that my o2 Blackberry is as much use as a car without an engine. GRRRRR.

Re: no service

Anonymous — Wed, 11 Jul 2012 17:45:09 GMT

Still no service here in Canterbury, Kent either!!!! for hours now........Come on 02, i cant work like this. Arghhhhhhhhhhh

Re: no service

Anonymous — Wed, 11 Jul 2012 17:50:47 GMT

i have just seen this response and for future reference would like to know what on the home page leads me to find this service page? I had been into numerous headings from the home page but didnt find it . I even put 'service status 'in the search box and from all the other postings on this same topic its obvious that others couldnt find it easily either.

Re: no service

Anonymous — Wed, 11 Jul 2012 17:52:07 GMT

Can O2 not even read these comments and give us an explanation in this thread... Probably too busy avoiding the complaints!!! Like the stiff upper lipped British community we are, when the system is fixed we will probably do nothing about it... Maybe we should do something about it, we all pay good money for a service and if the tables were turned I'm sure O2 wouldn't this twice about complaining to us.

Re: no service

Anonymous — Wed, 11 Jul 2012 17:54:12 GMT

exactly as i said previous....if we were late with our bills we'd be charged. they fail too provide us service..we will get nothing but apology

Re: no service

perksie — Wed, 11 Jul 2012 17:55:31 GMT

http://status.o2.co.uk/

where all you will see is:

Re: no service

Anonymous — Wed, 11 Jul 2012 18:02:44 GMT

Thank you Perksie, it doesn't really say anything different from what was put up there earlier, all you have done is recognise to us that there is a technical problem. Tell you what... I challenge you to find out when I and many more frustrated and irate people will get their service back. Now there's a challenge... Fancy picking up on the challenge?

Re: no service

Anonymous — Wed, 11 Jul 2012 18:04:25 GMT

Steve, I think Perksie is a community member, not an O2 employee. He is helping off his own back.

Re: no service

Anonymous — Wed, 11 Jul 2012 18:07:13 GMT

so true.

Re: no service

Anonymous — Wed, 11 Jul 2012 18:11:19 GMT

My apologies Perksie if that is the case, thank you for pointing that out ProjectVRD. So that means we have had no correspondence with O2 at all, if that's the case, it's a pretty appalling service. The problem seems to be country wide, it's a real shame that not one of O2's employees can give us an idea when we are likely to get back the service we are paying for.

Re: no service

Anonymous — Wed, 11 Jul 2012 18:13:10 GMT

i tried everything. turning the phone on and off. transfering the sim to another phone, wiping the simcard. I tried asking Lucy. Tried calling their service suppor - just keeps getting cut off. tried chatting. When I checked if my area has good network coverage, it keeps saying that it has good network coverage for emails, texting, and calling. But I still have no signal!!!"!

@Anonymous wrote:
I agree - they would batter us for breaching our contract with them...but they seem to do what they like and we have to whistle. Its also irritating the way o2 keep bombarding customers with stupid text messages asking us to take advantage of their wonderful bolt on's....I have found that my o2 Blackberry is as much use as a car without an engine. GRRRRR.