topic Re: o2 webmail in Discussions & Feedback

o2 webmail

Anonymous — Sun, 22 May 2011 19:35:10 GMT

please help - I can't find the page to check my O2 emails - it's been missing for months - where is it? 😮 when i click on the home page link my o2> o2 webmail the only result is not found. I get the following message every time - i've even tried other routes but get this from O2:
Unfortunately the server couldn't find the page you requested, either because it is temporarily unavailable, has had its name changed or no longer exists.
This might be because:
You may have typed the web address incorrectly. Please check the address and spelling ensuring that it does not contain capital letters or spaces;
The page you were looking for may have been moved, updated or deleted.
Please try the following options instead:
Go back to the previous page
Go to the O2 Homepage
Go to the O2 sitemap
i have tried the suggested alternatives above - same results

Re: o2 webmail

perksie — Sun, 22 May 2011 23:05:41 GMT

No need to shout, there's a link on the home page MyO2> O2 Webmail.
When I tried it it was working fine.

Re: o2 webmail

Anonymous — Thu, 02 Jun 2011 18:23:05 GMT

I have tried that link. it doesnt work. several times. almost 2 months no access, previously i had no problems. now the page cannot be found. clicking on my o2>o2 webmail,then on o2 webmail comes up with the same msg... it cannot be found or has be moved, try the homepage... i apologise for using capitals. there must be another way. the problem cannot be with o2 if you can access your mail.

Re: o2 webmail

Anonymous — Wed, 20 Jun 2012 06:09:35 GMT

https://www.o2.co.uk/login?dest=http:// ... 3fapp=mail
Log on here with the just the name before @O2.co.uk of your email address.
Then click on My O2 then click on O2 Webmail

Re: o2 webmail

Anonymous — Thu, 02 Jun 2011 19:18:39 GMT

That doesnt work either. I get this message.
Unfortunately the server couldn't find the page you requested, either because it is temporarily unavailable, has had its name changed or no longer exists.
This might be because:
You may have typed the web address incorrectly. Please check the address and spelling ensuring that it does not contain capital letters or spaces;
The page you were looking for may have been moved, updated or deleted.
Please try the following options instead:
Go back to the previous page
Go to the O2 Homepage
Go to the O2 sitemap
Is there anyone at all who can help me access my emails by a method that works - because the normal methods still give the above message - i can access other o2 pages except my webmail.

Re: o2 webmail

Anonymous — Thu, 02 Jun 2011 21:17:15 GMT

All I can say is that it works for me and as perksie said it worked for him.
So either there's a problem with your username/password or you're doing something wrong in the log on procedure.
O2 are the only people who can help you I'm afraid.

Re: o2 webmail

perksie — Thu, 02 Jun 2011 23:39:09 GMT

Try clearing your browser cache and try it again, or try a different browser.

Re: o2 webmail

Anonymous — Fri, 03 Jun 2011 22:46:39 GMT

Try clearing your browser cache and try it again, or try a different browser.

please suggest what browser i can use - and how to do it. O2 are currently suggesting is a server problem and my inbox may be totally lost.

Re: o2 webmail

jonsie — Fri, 03 Jun 2011 23:45:07 GMT

Not sure which browser you are using but I use Firefox and have no problem with My O2 or any site to be honest.

Re: o2 webmail

Anonymous — Sun, 27 May 2012 05:19:41 GMT

I am having exactly the same problem

I log into o2

I go into myo2

I go into o2webmail page is not available as you say .

I have spoken to 6 Gurus and 3 people on the phone.

The gurus say we are aware of the problem it will be fixed shortly and the people on the phone say there is nothing wrong. I use my email for business and never like you had a problem before but have now been off email for 48 hrs + clients ringing asking why I have not replied to their emails, do I not want the work. What can I do,I tried everything you did even from other peoples computers exactly the same .Did you eventually find an answer.

Although the last o2 person I spoke to is ringing back monday morning to see if it working and has been very helpfull,my problem still exists.

Where do I go from here

Re: o2 webmail

adamtemp64 — Sun, 27 May 2012 07:05:25 GMT

If you send a pm to abs or one of the site admins they will help.(many threads about this) just one here http://community.o2.co.uk/t5/Home-Broadband-Home-Phone/Webmail-Account-Disabled/td-p/222683 and abs here http://community.o2.co.uk/t5/General/webmail/m-p/228891#M315

You will need to scan your system for virus/ malware and change your login password as if you are getting the same errors your account has been disabled due to spam issues.

If you send yourself an email from another email address what response do you get.

Re: o2 webmail

Anonymous — Sun, 27 May 2012 07:08:22 GMT

It amazes me the number of people who rely on O2 Webmail for business.

Having had my own business since 1995, I can advise people that they need something much more robust. Also something that has a lot more storage - you may never know, but you may need that e-mail from three years ago.

Re: o2 webmail

adamtemp64 — Sun, 27 May 2012 07:21:41 GMT

I have o2 mail just for o2 forum notifications pop3

a personal mail account with my isp Pop3 (had the email address since 1995)

A business email imap with 1gb of storage (own domain)

A gmail account imap but used as a storage platform for archiving old work / personal emails approx 10gb storage space available used 3% for important messages

I would not rely on o2's mail system for business. You can get Gmail to auto collect any pop3 mail and you can then reply with a gmail address. I have found Gmail to be usefull as I have many years of personal email archived and the last 2 years of work emails since we formed the company.

Sorry to digress from the issue

Re: o2 webmail

Anonymous — Sat, 30 Jun 2012 14:01:55 GMT

I too am having a problem with o2 webmail.

I can access it OK and even receive them normally.... BUT then the fun begins when I try to "compose" or write an email!

I can put in the recipient - and subject....But the message area is a totally unusable arrangement of blocks and lines. If you try typing over or in among all of it or below it - it starts moving about...eek! The funny thing is that although what you type is invisible to you - if you are daft enough to "send" - it goes and it arrives as normal.....LOL

I have phoned o2 and they have passed me around like it was a game of pass the parcel and I get nowhere. This has been ongoing for months now and luckily I only use o2 as a back-up for when I am away from home etc or if my usual emailer goes down as it is a stand-alone one..

Has anybody else experienced this and where do I go for help please?

I may add that this has only developed on one of my computers - the other one is absolutely normal.....and both work off the same system - so I am at a total loss to understand what is wrong........any suggs anybody?

Many thanks in anticipation....

Yours aye ...Fedup Alzheimer!!

Re: o2 webmail

Anonymous — Sun, 01 Jul 2012 11:19:32 GMT

Thank you for your suggestions and I will indeed change the password but every other aspect of the webmail is just fine ....as I say - I can send things out - but can't see what I have written....LOL

Emails arrive as per normal and I have sent stuff in deliberately from several other addresses and had other people do so for me and all arrive perfectly!

It is just the area where one types a message that is all jiggly lines etc!

Re: o2 webmail

Anonymous — Sun, 01 Jul 2012 11:30:43 GMT

@Anonymous wrote:

I may add that this has only developed on one of my computers - the other one is absolutely normal.....and both work off the same system - so I am at a total loss to understand what is wrong

That's the big clue for me

Re: o2 webmail

perksie — Sun, 01 Jul 2012 11:36:32 GMT

@O2MACH2 wrote:

@Anonymous wrote:

I may add that this has only developed on one of my computers - the other one is absolutely normal.....and both work off the same system - so I am at a total loss to understand what is wrong

That's the big clue for me

Ha, I missed that, not an O2 issue at all.

Re: o2 webmail

Anonymous — Sun, 01 Jul 2012 11:59:35 GMT

"Ha, I missed that, not an O2 issue at all"......so whose issue is it then....

...and more to the point where do I go for help please and thankyou!

My security and antiwhatsits are all bang up to date - the same on both machines as well..which brings me back to square one....:smileysad:

Re: o2 webmail

Anonymous — Sun, 01 Jul 2012 14:12:45 GMT

"My security and antiwhatsits are all bang up to date - the same on both machines as well"

I think you need to ensure that statement is correct.

Apply simple logic to this problem.....2 machines connected in exactly the same way, one shows a fault and the other doesn't.

It may be a graphics problem, it may be a browser add-on, I doubt that any AV or firewall would create that.

Re: o2 webmail

Anonymous — Sun, 01 Jul 2012 17:10:54 GMT

Thank you.... I will now have to whistle up my PC Guru as I haven't got the foggiest idea how to go about it and at my age do NOT want to have to start learning....

Everything else works perfectly and I can manage without emailing via o2....have had to for the past 6+ months..but I really appreciate your input and suggestion as it has been puzzling me.

Many thanks again......