topic Re: Migration from Carphonewarehouse billing to O2 in Discussions & Feedback

Migration from Carphonewarehouse billing to O2

Anonymous — Wed, 27 Apr 2011 14:13:25 GMT

I have a monthly contract with Carphone Warehouse/O2 and am billed by Carphone Warehouse UK. I have been told that the management/billing is being transferred to O2 in the next two months. My 18 month contract finished a couple of months ago so I am on a monthly rolling contract. As part of that I pay £20 per month for (almost) unlimited data roaming - clearly worthwhile if traveling. I understand O2 has withdrawn this on new contracts/Upgrades and now charges per MB. If I am migrated to O2 can I insist on keeping the same contract terms or am i automatically "Upgraded" so lose this Data roaming arrangement? Thanks

Re: Migration from Carphonewarehouse billing to O2

Anonymous — Wed, 27 Apr 2011 14:17:02 GMT

Are you sure about that data roaming? O2 used to offer unltd data in the uk ( which you should keep if it's only a migration and not an upgrade) but never roaming, which has always been £3/mb in Europe and £6/mb elsewhere (now capped to a £40 max)
Obviously I've not seen your contract, but I did work in the mobile industry for several years and I suspect you've misunderstood what you have.

Re: Migration from Carphonewarehouse billing to O2

Anonymous — Wed, 27 Apr 2011 14:22:42 GMT

Blackberry had a roaming bolt on for £23 or so a month. Apparently gave 1GB or data for roaming use.

Re: Migration from Carphonewarehouse billing to O2

Anonymous — Wed, 27 Apr 2011 18:03:59 GMT

That Blackberry bolt on was a wage of time IMO, which probably why it's been scrapped. It only gave you BB email and messenger services for £23.50. Data was still charged at tne rates I mentioned above for web browsing etc, AND you had to have it for a min of 3 months. Terrible.

Re: Migration from Carphonewarehouse billing to O2

Anonymous — Wed, 27 Apr 2011 19:06:23 GMT

Business customers had the option to add Roaming Data at £20/month. It gives the impression that this does cover more than just email and BB messenger though. So if this is what the OP currently has with CPW then moving the billing over to O2 shouldn't affect this at all. However, it seem to be something that O2 currently support but do not still offer.

An optional monthly line rental supplementary charge of £20.00 per device with BlackBerry connectivity, which will cover BlackBerry data roaming usage using the BlackBerry APN for that period.
The BlackBerry APN is used for common BlackBerry tasks such as e-mail, BlackBerry Messenger, BlackBerry browsing.

It does go on to say that streaming or tethering will be charged at per Mb rates.

OP would be best to check exactly what they have on their current contract though since it's only guessing that this may be what they are talking about.

Re: Migration from Carphonewarehouse billing to O2

Anonymous — Wed, 27 Apr 2011 19:52:13 GMT

That does sound like what the OP was describing. It might be worth checking with cs, but yes, that should continue. Over to the OP, are you on a business tariff for a blackberry?

Re: Migration from Carphonewarehouse billing to O2

Anonymous — Thu, 05 May 2011 20:40:37 GMT

That Blackberry bolt on was a wage of time IMO, which probably why it's been scrapped. It only gave you BB email and messenger services for £23.50. Data was still charged at tne rates I mentioned above for web browsing etc, AND you had to have it for a min of 3 months. Terrible.

The old version used to give you acces to the WAP APN too (but not mobile), which could be used for web/app access. I used it in USA for several weeks, used about 800mb or so, £23 quid. And it got removed when i got back, so only had it on my account for about a month and a half
Them were the days... :womanindifferent:

Re: Migration from Carphonewarehouse billing to O2

Anonymous — Thu, 26 May 2011 14:02:21 GMT

im cpw billed still, i havent heard nothing about no migration.
Wheres this info come from?
isnt it only mgrastion if maybe u upgrade?

Re: Migration from Carphonewarehouse billing to O2

Anonymous — Thu, 26 May 2011 14:37:21 GMT

. If I am migrated to O2 can I insist on keeping the same contract terms or am i automatically "Upgraded" so lose this Data roaming arrangement? Thanks

As there is no longer a long term contract between you and o2 then your ability to insist on anything is severely limited. It is probably a question of seeing if you can persuade o2 to provide you with what you want in order to keep your custom, as you are now free to take your business elsewhere.

Re: Migration from Carphonewarehouse billing to O2

Anonymous — Tue, 31 May 2011 17:14:01 GMT

O2 business definitely still do the roaming Blackberry service for £20 a month for min 3 months, this is still unlimited data. It covers the Blackberry and wap apns.
Problem might be that some of the O2 staff don't know about it....