topic Can't view Bill in Discussions & Feedback

Can't view Bill

Anonymous — Wed, 20 Feb 2008 16:51:42 GMT

Hi all,

I've got a problem viewing my bill online. I just can't - I log in, click on 'View my Bill', and nothing happens. This is the same on all the PCs at home, and at work. Also on the iPhone. I think I'll need to speak to o2. Any idea what's the best way to contact them?

Cheers,

Mark

Can't view Bill

Anonymous — Wed, 20 Feb 2008 18:24:47 GMT

I know this sounds stupid but *which* view my bill are you click on ... from memory the navigation is a little confusing and not everywhere where it says View My Bill is actually a link ....

Can't view Bill

Anonymous — Fri, 22 Feb 2008 10:36:39 GMT

Same problem here, on a mac, both Safari and Firefox, go off and try and do something, but it just timeout or something and you are left on the same page.

Which as I recall is a problem I've experienced with the 02 site for years. But then I was getting paper bills, so it wasn't a problem.

At the very least O2 could email us a PDF, rather than this dodgy thing.

Update: I found out the problem, it seems when I changed to the iPhone my login/pass were changed and I'd been logging in with the old login. With my correct login and password, everything works fine.

Can't view Bill

Anonymous — Sat, 23 Feb 2008 15:00:01 GMT

I'm getting the same problem today too, I've tried on a few different computers but the problem is still there. I had to phone up o2 to check my bill in the end - the person who I spoke with at customer care had no suggestions as to why this problem was happening but said that I wasn't the first to report it today.

Can't view Bill

Anonymous — Wed, 22 Jul 2009 11:50:41 GMT

I was having the same problem but rang O2 today. Apparently I was using the wrong username and password. She informed me that you can get so far with the wrong login info, but not view the bill. To cut a long story short, she gave me the username I should be using and reset my password and Hey Presto it actually worked. Hope this helps

Can't view Bill

perksie — Wed, 20 Jun 2012 08:38:57 GMT

Reclaim usernames and passwords here:

https://registration.o2.co.uk/Reclaim/R ... ndPassword

Can't view Bill

Anonymous — Wed, 22 Jul 2009 15:29:06 GMT

the o2 website was down the other day

if ur still having issues call customers service as thy may need to re register your account