topic Re: O2 down for pars of east london and kent? in Discussions & Feedback

O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 05:56:30 GMT

Hello guys. Apparently o2 is down. Got 2 phones, checked them both at 6am coz i couldn't send txts and when i restarted phone, no signal no nothing. did same on other.
Their status page for postcode checker says its fine..updated hourly but not for past 3 hours and the msg below is
May 17, 2011
12:50 am
2G and 3G Service Interuption
We have identified a connectivity issue on our network which has affected both 2G and 3G service in parts of East London, North London and Kent. Customers in these areas may be experiencing difficulty in making or receiving mobile calls, texts or using data. Our Engineering team are working on the problem as a priority in order to resume full service as soon as possible.
So dont worry too much...as long as it comes back. So...yep Im worried

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 06:01:11 GMT

Yep, Same here. Im in east london without any signal. First thought it was my phone (Updated it to 2.3 yesterday) - found out thats not the case, as I tried it in both of my HTC's (Desire HD and Desire Z both didnt recieve a signal).
Ahwell, I suppose they will have it fixed soon.

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 06:05:03 GMT

Yep, Same here. Im in east london without any signal. First thought it was my phone (Updated it to 2.3 yesterday) - found out thats not the case, as I tried it in both of my HTC's (Desire HD and Desire Z).
Ahwell, I suppose they will have it fixed soon.

Oh i hope so. We have alot of issues here (e7 forest gate). Usually its me calling, saying somethings wrong. Like people hear me with the robot voice issue...and they check, say their status is ok...but theyll check with engineer....then next day i get a call, engineer found problem. He fixed it, can i check its ok. It usually isnt so they resend him, he refixes the fix and then its ok lol. So usually its me telling them somethings wrong...so you see...when its o2 telling me something wrong first? I worry!!!
haha
Fingers crossed huh?
Scarey when you do something to your phone and suddenly by coincidence the networks goes funny eh?

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 06:07:52 GMT

Does O2 not have the ability to ensure that their voicemail service works whilst they address the issue? I dialled my mobile and a recorded message says "It has not been possible to connect your call, please try again later". Frustrating!!!

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 06:14:19 GMT

Just noticed they changed the status msg:
May 17, 2011
12:50 am
Making calls and using data
We've got a problem that means you can't make calls, use the internet, or send/get emails in parts of East London, North London, east Sussex and Kent.
Dunno why they changed it, but there you are.
Getting more paranoid by the minute here

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 06:23:13 GMT

Fingers crossed huh?
Scarey when you do something to your phone and suddenly by coincidence the networks goes funny eh?

It sure is scary LOL, I thought my desire hd was bricked and a half - And trust me, half my life is on that phone
I got up at 5, turned it on and instantley thought 'no, noo way' - Its lucky I found this thread, otherwise i would of gone through the day thinking 'oh crickey, my phones bricked :robotsad: '

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 06:24:43 GMT

Look what O2's Live Status Checker says for my area;
"Our network is currently working fine. We'll be carrying out some maintenance on our phone masts in this area on the 19 May.
Updated 04:20 (refreshed hourly). Recent faults might not show yet."
So I can look forward to more of the same on Thursday...Gimme my PAC now...LOL! :womanindifferent:

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 06:26:46 GMT

ah Im glad i helped with that then
I know how you feel, same has happened to me with updates. Even went so far as to buy a new cheap payg phone from argos once because o2 weren't sure what the robotic voice prob was...so i thought its me
Had a hell of a time returning it too, they dont really allow mobile returns there

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 06:49:34 GMT

Right now, if I were with T-mobile and the same thing happened I could use Orange's signal...Ah man...Why oh why did I pick the blue network?

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 07:13:45 GMT

Seems to be getting worse.
I'm in Essex and all calls to my mobile go direct to voicemail, but worse, calls to the wife's return "sorry there is a fault, please try later".
Now that last message is a BT-originated one, meaning the call can't route from the BT network to O2!!

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 07:26:15 GMT

Just spoke to a lovely man in O2 customer services...The "Outage" may take a few hours to repair.

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 07:27:15 GMT

Funny you mention that, sometimes-dunno why- but someone might try to call and they will get bt messages like the all famous "it has not been possible to connect you call".
Strange that...They shouldnt really get any message, my voicemail is turned off.
Oh well
Agree its getting worse, their status page says its since 12am. and at am it changed messages from along the lines of "our team are fixing this" to the short and curious one currently up.

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 07:27:50 GMT

Just spoke to a lovely man in O2 customer services...The "Outage" may take a few hours to repair.

few hours???
its been worked on since 12am apparently according to their own status page

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 08:00:02 GMT

I freaked out this mornin when i realised i couldnt make calls. I had to check the news jsut to make sure the london bomb threat from yesterday was over! I can still call other networks....

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 08:14:45 GMT

The postcode checker is crap it currently says for my postcode
Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 04:20 (refreshed hourly). Recent faults might not show yet.
mmmmmm well I cant make calls, send texts but data seems fine 😞

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 08:15:46 GMT

The postcode checker is crap it currently says for my postcode
Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 04:20 (refreshed hourly). Recent faults might not show yet.
mmmmmm well I cant make calls, send texts but data seems fine 😞

same here mate, updated hourly, 4.30am...now 9am+
been like that since i noticed the prob at 6am

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 08:26:41 GMT

im in canary wharf and my phone says 'no service'

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 09:22:11 GMT

10hours, still not fixed...think its more serious than we were told people 😞
Just a mini-update:
The status page has now changed (3rd time since 6am) and states:
"We've got a problem that means you can't make calls, use the internet, or send/get texts and emails in parts of East London, North London, east Sussex and Kent. Sorry, the post code check won't show this problem"
So that explains the weird postcode checker probs some had.

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 09:53:50 GMT

Hi,
I noticed this problem at 6.00 am at home in Grays, Essex.
Still got no service in East Ham.
But... every now and then O2 signal comes back, flat bars and then disappears!
Anyone else get this?

Re: O2 down for pars of east london and kent?

Anonymous — Tue, 17 May 2011 09:59:12 GMT

Hi,
I noticed this problem at 6.00 am at home in Grays, Essex.
Still got no service in East Ham.
But... every now and then O2 signal comes back, flat bars and then disappears!
Anyone else get this?

Cant say I have, im not far away from you - forest gate end of katherine rd/romford rd so I guess we using a different cell/mast to each other. I got two phone, but then im not looking much at them just once every 30mins or so so i wouldt see i guess.
Hope its fixed soon, coming up to 11hours now (status page says it happened after midnight)