topic Re: Fair Usage Policy Cap for Unlimited Texts in Discussions & Feedback

Fair Usage Policy Cap for Unlimited Texts

Anonymous — Tue, 11 Oct 2011 22:20:48 GMT

Totally appalled at what O2 have done regarding their unlimited text cap. 12,000 down to 2,990?? Unbelievable so really I am now paying £15 a month for nothing, not even worth it, and paying £7.50 instead of the old £5 for 'unlimited' or should I say 2,990 texts is ridiculous. this was a value for money network now I'm not so sure. it needs to be sorted or they'll lose customers. capping it because of abusers is wrong, sort them out not punish other people who actually enjoy/enjoyed the network. I am so angry.

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Wed, 12 Oct 2011 13:06:16 GMT

Less than 3,000 certainly seems restrictive and can hardly be viewed as unlimited.
Other providers such as Three offer 5,000 texts on packages less than their unlimited packages.

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Wed, 12 Oct 2011 15:04:05 GMT

I know, Tesco who they are supposedly teamed with offer 500 mins and 5000 texts for 12.50 on one month rolling. I have emailed them and they have taken my complaint in good steed just hope they actually sort this out. it's ridiculous.

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Wed, 12 Oct 2011 15:11:05 GMT

i didn't even know they did this only found out when i ran out of texts :@ phoned up got no help just 100 free texts to o2 users.

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Wed, 12 Oct 2011 16:11:01 GMT

yeah they havent even told anyone, I had to find out myself after thinking I'd used 10,000 in 10 days, I knew it was impossible so queried and found out :@

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Thu, 13 Oct 2011 20:38:32 GMT

Annoyed would not even be the word for it. I knew there was no way I'd have used so much texts!
I sent them an email and got a reply saying,
'The policy of unlimited texts was revised, as the majority of users
don't come anywhere near this limit. So a cap was put in place to
prevent fraudulent use and spamming and to avoid our customers from
breaching our terms and conditions. We can make changes to the services we offer at any point of time.'
Must have thought it was funny to lead on with 'as a one off... an extra 300 texts until next anniversary date.' 😞

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Sun, 16 Oct 2011 01:42:22 GMT

I was horrified when i called up to check my calls and texts... than looked through my phone sent box and noticed i never sent over 10000... as users have said before its not really unlimited if there is a cap is it?
I've a heavy texting person, consistently updating Facebook statuses, texting friends, replying to Facebook mail and things like that,
My average a month in text is about 8000 so i'm curious as to who o2 can say the reviewed people when it was properly about 500 people...
i moved to o2 to Get this deal and now they have restricted it down to the same as other networks
from knowledge Vodafone, orange, t-mobile and virgin all have a cap of 3000 or 3500 texts on the unlimited plans.

I'm Awaiting o2 to respond to my complaint.

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Tue, 18 Oct 2011 13:55:51 GMT

is this for contracts as well the 3000 cap or just pay and go?

Re: Fair Usage Policy Cap for Unlimited Texts

adamtemp64 — Tue, 18 Oct 2011 14:01:31 GMT

payg to stop spam text abuse

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Wed, 26 Oct 2011 16:46:37 GMT

So it's like the loss of unlimited data because a few people were overusing it?

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Wed, 26 Oct 2011 17:56:17 GMT

Yep

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Wed, 26 Oct 2011 20:41:57 GMT

We have had people on this forum complaining about spam text from such SIMS. I've had several myself.
Now we have smartphones instant messaging seems the way to go.

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Sun, 10 Jun 2012 10:56:50 GMT

Does anyone know how this was communicated and when it changed? just got a massive bill! as was not aware of the change

Re: Fair Usage Policy Cap for Unlimited Texts

perksie — Sun, 10 Jun 2012 11:06:09 GMT

@Anonymous wrote:
Does anyone know how this was communicated and when it changed? just got a massive bill! as was not aware of the change

How can you get a bill on PAYG?

Contracts are not affected by this.

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Mon, 27 Aug 2012 17:19:18 GMT

http://www.usatoday.com/tech/news/story/2012-02-24/att-data-sued-iphone/53236222/1

SIMI VALLEY, Calif. – When AT&T started slowing down the data service for his iPhone, Matt Spaccarelli, an unemployed truck driver and student, took the country's largest telecommunications company to small claims court. And won.

A precedent has been made about the so called "Unlimited" phone packages. I'll point out that as it says, this was in America, but if you know anything about Legalese as I do, you'll know that America also uses our legal system and therfore Legalese. Terms and conditions or not, it is fraudulent to use the term Unlimited for any service offered by a company unless the service truely is unlimited. Even with small print stating otherwise, Unlimited means unlimited... Without limits...

un·lim·it·ed/ˌənˈlimitid/

Adjective:

Not limited or restricted in terms of number, quantity, or extent.
(of a company) Not limited.

Synonyms:

boundless - unbounded - limitless - infinite

If you feel that the package you have was mis-sold under the fraudulent "Unlimited" banner, you may want to seek action at a small claims court.

I mention all this as I too am tired of companies trying to make their services seem better by sticking the "Unlimited" badge on them yet failing to supply unlimited service.

Re: Fair Usage Policy Cap for Unlimited Texts

perksie — Mon, 27 Aug 2012 19:10:55 GMT

We've had this argument the ASA and Ofcom appear to think it's ok for UK companies to describe "unlimited" in almost any way they choose.

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Wed, 12 Jun 2013 14:33:09 GMT

I run out of 'unlimited' o2 texts half way thorough every month, and pay £7.50. That is appauling considering on tesco mobile it is only £5 for 5000?

Re: Fair Usage Policy Cap for Unlimited Texts

perksie — Wed, 12 Jun 2013 14:35:40 GMT

Why not use them then?

Re: Fair Usage Policy Cap for Unlimited Texts

Anonymous — Wed, 12 Jun 2013 15:35:52 GMT

I would struggle to use anywhere near 3000 a month but I guess everyones different