topic Re: New Website Page in Discussions & Feedback

New Website Page

Anonymous — Wed, 07 Mar 2012 14:49:06 GMT

Today I attempted to view my bill. After logging on I was confronted with a new page saying that my user name and passs word had expired due to me not accessing the web site for a while and I had to choose new one's. (I had used the web site the day before). Not wanting to change them I contacted Customer Services, who informed me that there had been loads of complaints.
There's an old saying, IF IT AINT BROKE, DONT MEND IT !!!!!!!!!!!!!!!!

Re: New Website Page

perksie — Wed, 07 Mar 2012 15:34:40 GMT

The problem was that it was a bit broken before, hopefully it'll be more reliable now.
It looks as if everyone will be asked to change their user name to an email address.

Re: New Website Page

sheepdog — Wed, 07 Mar 2012 15:41:16 GMT

Indeed. Just logged into my account and got asked to enter an email address which is now my new username for the o2 account. Thats all! No password change required though just a link to click on the email address used to verify.
I do recall that this may be in line with the forthcoming forum changes.

Re: New Website Page

adamtemp64 — Wed, 07 Mar 2012 15:52:46 GMT

Just had to change mine to use webmail.
Do not use the rest of myo2 as a business customer.
I reckon this is all to do with the new forums that are in beta Testing at present

Re: New Website Page

jonsie — Wed, 07 Mar 2012 16:21:18 GMT

Methinks there will be a lot of complaints with this but for me it's not a problem. Some people just don't like change.As long as the old problems with hit & miss access is resolved.

Re: New Website Page

perksie — Wed, 07 Mar 2012 16:23:57 GMT

An announcement first would have been nice! 😐

Re: New Website Page

Anonymous — Wed, 07 Mar 2012 17:45:53 GMT

I had that as well but I just ignored it and connected the usual way

Re: New Website Page

Anonymous — Wed, 07 Mar 2012 17:48:41 GMT

An announcement first would have been nice! 😐

Precisely !
But probably O2 didn't realise the outsourced contractor would complete the changes and press the "Go Live" button quite so soon
It's not what you tell people that annoys them, it's what you don't tell them.

Re: New Website Page

Anonymous — Thu, 08 Mar 2012 15:45:09 GMT

Still can't log in using my secondary username.
It amazes me that MyO2 recognises the secondary address for webmail purposes (emails download to OE) but will not now allow me to log in to MyO2 using it.

Re: New Website Page

Anonymous — Sat, 10 Mar 2012 09:40:16 GMT

I had that as well but I just ignored it and connected the usual way

I just ignored it as well, adding "@o2.co.uk" to the end of it is does not improve logging in.

Re: New Website Page

perksie — Sat, 10 Mar 2012 11:14:57 GMT

I just ignored it as well, adding "@o2.co.uk" to the end of it is does not improve logging in.

It will if they turn the old method off!
At the moment you can log in both ways, but I doubt that will remain.