topic Re: Webmail woes in Discussions & Feedback

Webmail woes

Anonymous — Wed, 08 Feb 2012 10:48:29 GMT

This for an O2 webmail address (xxxxx@o2.co.uk)
Until yesterday I was able to access my email account, both through a POP3 server and through the O2 webmail interface. I even get a HTTP 404 error when accessing webmail, yet I can still get to my online address book!!
Yesterday I started getting bounced emails of the "Delivery Status Notification" which is probably a result of a spammer using my email address as a return address.
I seem to be stuck with no number to phone, nor anyone at "Chat" who is of any assistance, apart from the ubiquitous "Restart your system" type of help!!
Any ideas?

Re: Webmail woes

adamtemp64 — Wed, 08 Feb 2012 10:56:17 GMT

just logged in fine to my webmail and my pop3 mail is arriving on my iphone from my @o2.co.uk address.
I.e.9 win7 pro

Re: Webmail woes

Anonymous — Wed, 08 Feb 2012 11:06:34 GMT

Many thanks, I thought it might be associated with jus my email account due to yesterday's nefarious activity.
I have tried webmail with Firefox and with IE for the same result, as well as the O2 POP3 server, so all pretty consistent with a suspended account.
The real question is who I can speak to to deal with this?

Re: Webmail woes

adamtemp64 — Wed, 08 Feb 2012 11:35:07 GMT

not sure do you use twitter the @o2 team may be able to help find the right person.
If you are not on twitter let me know and I wil ask them to look at this thread.

Re: Webmail woes

Anonymous — Wed, 08 Feb 2012 12:18:36 GMT

Hi Adam,
No I don't use Twitter and would very much appreciate if you could ask the O2 team to look at this thread.
Many thanks.
Mike

Re: Webmail woes

Anonymous — Wed, 08 Feb 2012 21:19:11 GMT

Does anyone have any other ideas?
Someone who I can contact?
Someone in o2 must be responsible for webmail, or does everyone have slopey shoulders??

Re: Webmail woes

Anonymous — Thu, 09 Feb 2012 13:14:43 GMT

It seems still no progress 😞

Re: Webmail woes

adamtemp64 — Thu, 09 Feb 2012 13:16:10 GMT

I did ask on twitter via a direct message I will ask again.

Re: Webmail woes

Anonymous — Thu, 09 Feb 2012 14:16:47 GMT

Many thanks,
I had a good look at those links and they all assume that you have a working POP3 or IMAP server. In my case when using the POP3 server I get an error.
I've also looked at other troubleshooting help. But again they assume things are working which they are clearly not. o2 seem to be devoid of any help when it comes to webmail. One can only assume that their other service must be likewise.

Re: Webmail woes

Anonymous — Fri, 10 Feb 2012 16:16:40 GMT

A while ago I looked at the o2 contact page and I saw:
"Sending us a email is completely free and we'll aim to get back to you in less than 24 hours - just click the email us link below:"
Well 40 hours later and, apart from an auto-response acknowledgement, I'm still waiting. Are there any guidelines on a realistic time for a substantive reply?

Re: Webmail woes

adamtemp64 — Fri, 10 Feb 2012 16:21:32 GMT

on the contactus page it should change to live chat if an advisor is available instead of email us try that

Re: Webmail woes

Anonymous — Fri, 10 Feb 2012 16:38:54 GMT

Many thanks.
I've done that as well, and I got:
Guru : Ronan: Please restart the system and try again once
Mike: How do I "restart" your webnmail system?
Guru : Ronan: I mean computer.
Guru : Ronan: Because this will establish Internet connection once again.
Mike: It is your webmail that is down, not my PC. I have tried through Firefox and through Internet Explorer. How will a restart help?
Mike: My router is the item establishing an internet connection
Guru : Ronan: - press the Reset button on the back of your router and hold the button in
Guru : Ronan: - the Power light on the box will go red and it will turn orange after few seconds
Guru : Ronan: - then you can let go of the button and the lights on the box will begin to flash
Guru : Ronan: - after a few seconds, the Broadband light will turn green.
Mike: Can you explain why this will solve an O2 problem, apart from breaking our chat so you don't have to chat with me again?
If I could chat to someone who has some noddle, or is empowered to pass the issue on I might have more confidence with "chat"!!
And:
Guru : Ronan: I agree that the chat will be disconnected but if you still face same problem, then you can again come on chat or call the team on 0800 230 0202 free from the landline.
Mike: Ok - will do, but given what I have said I can't see how resetting the router will help
Well I tried 0800 230 0202 but they could find my account details so basically told me they couldn't help.
I appreciate your help but I don't feel any closer to the "owner" or person responsible for webmail and the POP3 server. Hence my series of posts here until the problem is fixed.

Re: Webmail woes

adamtemp64 — Sat, 11 Feb 2012 07:39:05 GMT

so you have an o2 mobile / broadband account and o2 cannot find your webmail account very strange.
even in the webmail help once logged in it gives that number you were given to ring for issues.

Re: Webmail woes

perksie — Sat, 11 Feb 2012 13:33:41 GMT

Edited by me as Abs@O2 is dealing with this.

Re: Webmail woes

Abs — Sat, 11 Feb 2012 13:35:27 GMT

Hi there Mike,
Are you still having problems webmail? Could you please PM me your details so we can investigate this further and get this sorted for you!
Thanks
Abs

Re: Webmail woes

Anonymous — Thu, 16 Feb 2012 15:20:47 GMT

I have sent you a private message with an alternative email address.
Many thanks for looking into this.
Mike

Re: Webmail woes

Anonymous — Mon, 20 Feb 2012 13:07:30 GMT

Hi Abs,
Have you been able to make any progress? Not heard anything back from my personal message.
Regards
Mike

Re: Webmail woes

adamtemp64 — Mon, 20 Feb 2012 13:09:09 GMT

Has the pm been read? or is it in your outbox still if gone best chasing it up via another pm

Re: Webmail woes

Anonymous — Mon, 20 Feb 2012 17:23:22 GMT

Many thanks, I got an email from Abs at 3:15pm to which I have replied
Regards
Mike

Re: Webmail woes

Anonymous — Tue, 21 Feb 2012 14:39:51 GMT

Another day and webmail still doesn't work. 12 days and counting!! 😞