topic Re: upgrade from simplicity to full contract in Discussions & Feedback

upgrade from simplicity to full contract

Anonymous — Thu, 21 Apr 2011 06:25:45 GMT

hi just a quick 1 i am very confused
i got this deal in november great for my bb curve
last week this broke so no phone
rang 02 to upgrade to a full contract to be told you have to wait till 2 may ???? this is a 1 months sim deal
my 02 site says i can upgrade but 02 say no im confused
also when i tryed to ring 02 ysday the date changed to the 10th may
all bill have been payed by dd on time

Re: upgrade from simplicity to full contract

Anonymous — Thu, 21 Apr 2011 08:32:40 GMT

It's because you cannot upgrade from 30 day sim only to a contract until you have completed 6 months. The reason for this is that the credit check for the 30 day plan is far less stringent than it would be for a full contract so they reckon they can trust you after 6 bills.

Re: upgrade from simplicity to full contract

Anonymous — Thu, 21 Apr 2011 08:41:25 GMT

thanks for that i understand it kinda now ! i rang again this morning to see if i payed the bill early then would that change the date to be told no still have to wait im kinda frustrated as i dont have emails etc on the phone im using now nokia 6111 ! it crnt even acces facebook ! i have 2 simplicity sims with them and both have been payed on time for the whole 6 months so i thought surly they would take this into account

Re: upgrade from simplicity to full contract

Anonymous — Thu, 21 Apr 2011 08:46:33 GMT

There are some areas where human judgement and common sense are not allowed I'm afraid and this one of them. The thing that stopped them giving you an upgrade they would have loved to give you (cos they get paid for it) is an automatic block on the account, it will remove itself exactly 6 months after the account was first set up, that's why they gave you the date you can upgrade to a full contract. It's the same with people who want to upgrade early within a contract, computer says no.

Re: upgrade from simplicity to full contract

Anonymous — Thu, 21 Apr 2011 08:52:15 GMT

could i not cancel the sim and reapply for a full contract or do i still have to go thro all credit check as im a recent pay montly customer surley there must be a way round this i know its only a matter of weeks but i really relied on my bb for a number of things and this nokia isnt upto standard shud i just bit my tounge and wait ??

Re: upgrade from simplicity to full contract

Anonymous — Thu, 21 Apr 2011 09:12:15 GMT

The only problem there is that there may be a possibility of failing the credit check, or with it coming back asking for a sizeable deposit ( between £100 to £250) that you then get back after 4 bills. Of course if your credit is mint then that doesn't apply. At least on your due date you would face none of this and it's a simple upgrade.

Re: upgrade from simplicity to full contract

Anonymous — Thu, 21 Apr 2011 09:15:29 GMT

ahh i see oh well my credit is rather rubbish due to ongoing issues looks like im just gonna have to bit my lip and wait supose gives me chance to decide on iphone or bb !
thanks very much for your help seems this forum has better advice than 02 cs !

Re: upgrade from simplicity to full contract

Anonymous — Thu, 21 Apr 2011 09:21:51 GMT

Your welcome

Re: upgrade from simplicity to full contract

Anonymous — Sat, 23 Apr 2011 22:07:23 GMT

Ok two questions:
Have you tried getting your BB fixed?
Have you thought of buying one on a well know auction site (Cant say name mods may cry) or buy one on O2 PAYG bang your sim in it and use it, cheaper than geting into a long contract

Re: upgrade from simplicity to full contract

Anonymous — Sat, 14 May 2011 13:24:02 GMT

your line has to be active for 6 mnths dependant on credit check also if u change or port a number from another network the 6 months start from date the number becomes active on the o2 network not the date the contract was taken out