topic Re: Free texts via website in Discussions & Feedback

Free texts via website

Anonymous — Mon, 18 Apr 2011 07:22:37 GMT

I can't send free texts anymore. I have changed my mobile & re-registered, but when I try to send a free text on the computer, I get a message saying that "there is an internal fault, please try later".
This has been going on for a couple of weeks.
I have registered again. Same result!

Re: Free texts via website

Anonymous — Sun, 24 Apr 2011 20:00:55 GMT

is the the O2 website you are on about where you send free messages from?

Re: Free texts via website

Anonymous — Mon, 25 Apr 2011 09:27:47 GMT

Yes, It's the o2 website.

Re: Free texts via website

Anonymous — Sun, 01 May 2011 18:50:45 GMT

sorry i havent answered straight away, You can run out of message i think you get 10 messages to send and if you have used all of them then you wont be able to send anymore messages

Re: Free texts via website

Anonymous — Sun, 01 May 2011 18:51:04 GMT

sorry i havent answered straight away, You can run out of message i think you get 10 messages to send and if you have used all of them then you wont be able to send anymore messages

Re: Free texts via website

jonsie — Sun, 01 May 2011 22:05:03 GMT

Yes you get 10 messages a month. If you register here you get 20 messages a month.

Re: Free texts via website

Anonymous — Mon, 02 May 2011 07:24:42 GMT

Thanks Steve, but I'm not on o2, so it doesn't work!( the 20 free texts)
I never had any bother with the (few) texts I sent, but since I changed my phone & re-registered, I can't get the free texts to work at all.
"internal fault, please try later" or something like that. There's no "contact us" on the site, to email my problem.
I'll try again now, to see if the "infernal fault" has disappeared.

Re: Free texts via website

Anonymous — Mon, 02 May 2011 07:35:32 GMT

Same fault message appears, but I've found an email link to customer services!

Re: Free texts via website

Anonymous — Mon, 02 May 2011 10:03:09 GMT

Did you register yourself on the website? In my experience this never works as O2 creates an online account for every sim it sends out and if you register yourself it just causes a conflict.

Re: Free texts via website

Anonymous — Tue, 03 May 2011 07:20:40 GMT

Yes I registered (twice)
I'm not an o2 customer though it's always worked in the past.

Re: Free texts via website

Anonymous — Tue, 03 May 2011 09:29:00 GMT

The two registrations will cause a conflict if they are for the same mobile number. If you have the same number on both, log in to the one you no longer use and change the associated number to 07000000000 or similar (has to start 07 and have the right number of characters).
If it's not that then I don't know, as that works when I've done it.

Re: Free texts via website

Anonymous — Tue, 03 May 2011 13:02:45 GMT

How do I do that? I registered with the same details both times. When I log on, how do I change my phone number?

Re: Free texts via website

Anonymous — Fri, 06 May 2011 11:18:51 GMT

My wife has registered with o2 website, & she gets the same error message!
I've contacted o2, but they don't read the details, & tell me stuff about my bill etc. (standard letter)
I'm not an o2 customer!
The website is on moneysavingexpert, but there's nothing said about being an o2 customer.