topic Re: Unlimited data bolt on in Discussions & Feedback

Unlimited data bolt on

Anonymous — Fri, 11 Feb 2011 15:09:18 GMT

When I took out my contract in September 2010 I was sold a £5 per month bolt which gave me unlimited data downloads. In October/November O2 then changed unlimited to 500mb per month. Has anyone else had this problem and if so what was the outcome. When I queried it with O2 they said unlimited only applies to contracts taken out before 24th June 2010,but nobody told me that when I signed up!!!

Re: Unlimited data bolt on

perksie — Fri, 11 Feb 2011 15:43:45 GMT

Much discussed here, it was in the terms when you took out the contract.

Re: Unlimited data bolt on

adamtemp64 — Wed, 20 Jun 2012 07:10:28 GMT

Promotional 'Unlimited' data until 7 October 2010

For many of our new data tariffs and Bolt Ons, between 24 June 2010 and 7 October 2010 we are offering a promotion whereby customers will be able to enjoy unlimited data in the UK. If you are taking a data tariff or Bolt On which includes unlimited data in the UK during this period then the following excessive usage policy applies:
All usage must be for your private, personal and non-commercial purposes. You may not use your sim:
in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated);
to allow the continuous streaming of any audio / video content, P2P or file sharing; or
in such a way that adversely impacts the service to other O2 customers.
If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission, remove the data access from your account or disconnect your sim or tariff at any time, having attempted to contact you first.

source http://www.o2.co.uk/termsandconditions/ ... ndboltons#

Re: Unlimited data bolt on

Anonymous — Fri, 11 Feb 2011 16:05:25 GMT

I do not dispute it was probably in the T&C's. My beef is I took the contract out over the phone and@ no point was I advised that this was a promotional offer expiring within a month of taking out the contract and feel I was mis-led!

Re: Unlimited data bolt on

Anonymous — Fri, 11 Feb 2011 16:35:29 GMT

But the T&C's are then posted out to you and you have 14 days to check them over and reject the deal if there's something in there you don't want to accept. After 14 days, if you haven't informed o2 that you don't want these terms, you've accepted them. You cant expect to turn round 5 months later and say 'oh, hang on a minute.....'
Calls are recorded and can be checked if the seller has said something wrong, but I doubt they will be kept for five whole months.
There is no unlimited data on o2 at all anymore, so even if the deal was at fault, it cant be added back on.

Re: Unlimited data bolt on

perksie — Fri, 11 Feb 2011 17:40:48 GMT

No way out on this I'm afraid.

Re: Unlimited data bolt on

jonsie — Fri, 11 Feb 2011 18:10:32 GMT

How much data are you using? Is the 500Mb not sufficient for your needs?

Re: Unlimited data bolt on

Anonymous — Fri, 11 Feb 2011 20:12:28 GMT

While I agree I should have read the T&C's when I took delivery of tbe phone I stil maintain tbat at no point in making the contract verbally was I advised that the unlimited data was a limited promotion. I am fully aware that I should have checked the contract. I accept that I should have checked the contract, but still strongly feel that the fact that itwas apromotion should have been made clear at the point of sale, Carphone Warehouse!

Re: Unlimited data bolt on

Anonymous — Fri, 11 Feb 2011 20:20:24 GMT

Yeah it's annoying but... Well it is what it is and 97% of smartphone users on O2 use less than 500MB.
Make sure you read the terms and conditions of a contract before blindly agreeing to them... It avoids these situations.

Re: Unlimited data bolt on

perksie — Fri, 11 Feb 2011 23:41:15 GMT

While I agree I should have read the T&C's when I took delivery of tbe phone I stil maintain tbat at no point in making the contract verbally was I advised that the unlimited data was a limited promotion.

Realistically, how much of the terms do you think should have been read out to you at the point of sale?

Re: Unlimited data bolt on

Anonymous — Sat, 12 Feb 2011 09:28:00 GMT

I think we are at cross purposes here, I specifically said to the sales person that I download a lot of music & music videos. I agree they cannot cover all the T&C's over the phone, but surely if something is a promotion most companies would be promoting that, furthermore I do not recall seeing promotion mentioned anywhere in the T&C's.

Re: Unlimited data bolt on

adamtemp64 — Wed, 20 Jun 2012 07:10:32 GMT

your exact t&c would have stated there is a data limit and not unlimited the unlimited promotion had its own additional t&c.
ALL traiffs after 24th june had the data caps no unlimited was available as a bolton at any o2 outlet or CPW as you now post only the free promotional offer which I already posted the T&C
I hope the following clears it up
I quote from the t&c relevant to your date of contract

Data Bolt On, Smartphone Bolt On and Blackberry Bolt On Terms for mobile web usage
The Data Bolt On, Smartphone Bolt On and BlackBerry Bolt On will allow you use of our data network via your mobile phone (internet capable phones only). The relevant Bolt On includes a specified monthly data allowance. If you exceed the Bolt On's monthly allowance or breach these terms, we reserve the right to:

http://www.o2.co.uk/termsandconditions/ ... andboltons
The specified data ammount depends on the value of your tariff but is 500mb 750mb or 1gb if data.

Re: Unlimited data bolt on

Anonymous — Sat, 12 Feb 2011 11:02:53 GMT

I can actually see your point, but the fault surely lies partly with the cpw salesperson for not responding to your trigger about downloading lots, but with yourself for not checking the terms, as you admit, but also for waiting five months to raise it. What would you expect anyone to be able to do after such a long time?
The data promo was O2's, not cpw's, so it's not that surprising the seller didn't mention it. You don't believe that guff about cpw being independent to find you the best deal do you? The truth is they will sell you whatever pays the biggest bonus that month, it is always up to the buyer to be aware of what they are taking on and ask all the right questions.
Do you not have wifi available for your downloads? I find that by being connected to wi fi whenever it's available I never get anywhere near 500 mb.
Have you checked how much data you used when it was unlimited? Was your post prompted by a text warning you were at the limit?

Re: Unlimited data bolt on

Anonymous — Sat, 12 Feb 2011 11:34:52 GMT

I have been disputing the point with O2 since October but was flogging a dead horse. I have only just joined the forum as for months I couldn't access (My 02) on my mobile. Unfortunately I do not often have access to Wi-fi as much as I would like to. It is just so frustrating O2 are blaming CPW who are basically saying I should have checked the contract when I got the phone. I always thought the sale of goods act protected you against this sort of thing, but obviously not.

Re: Unlimited data bolt on

Anonymous — Sat, 12 Feb 2011 11:44:28 GMT

I have been disputing the point with O2 since October but was flogging a dead horse.

Now you've lost me a bit. Why did you complain to o2? It was CPW who didn't give you the facts. O2 cannot give what they don't have and didn't lie to you.

It is just so frustrating O2 are blaming CPW who are basically saying I should have checked the contract when I got the phone. I always thought the sale of goods act protected you against this sort of thing, but obviously not.

Sorry but I can't find fault with that statement. If any mis-selling was done it was by the vendor. Maybe you flogged the wrong horse?
If you buy cheese from tesco and it's mouldy when you get home, do you phone the dairy or take it back to the store?

Re: Unlimited data bolt on

Anonymous — Sat, 12 Feb 2011 12:35:35 GMT

I accept what you are saying, however when I approached Cpw they said that as I pay O2 direct and not via CPW there is nothong they can do. To be honest I am just really fed up witb the whe thing as everyone is blaming everyone else I just don't know who to believe or turn to. In answer to an eatlier reply I was using approx 2.5gb per month.

Re: Unlimited data bolt on

adamtemp64 — Sat, 12 Feb 2011 12:56:07 GMT

well I have posted the proof.
Your gripe is with the sales person at cpw.
Have you complained officially to the correct department at cpw?
You had 14 days to check the t&c and get out of the contract.
I would advise you to complain to cpw via there complaints procedures then use the regulator as you believe you have been missold the contract despite you saying you needed a high data package. But I do not think you will get very far.
You could pay the £10 a month for the extra 1Gb data bolton giving you 1.5GB of data a month. and move up the the tariff with 1gb included and add the bolton to give you 2gb
The reason O2 had to stop the unlimited was due to high users like yourself crippling the local 3g network preventing others from using the mobile data network.

Re: Unlimited data bolt on

perksie — Sat, 12 Feb 2011 13:02:52 GMT

That's extreme usage 2.5Gb a month on a phone, did you seriously expect to get that for a fiver a month?
No sympathy at all! :womanindifferent: