topic Re: How do i put in a claim? in Discussions & Feedback

How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 18:55:53 GMT

I'm on a 18 month contract and tonight my phone has been accidently damaged, how do i claim on insurance?

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:10:47 GMT

Call o2 cust services to be transferred to u2 insure, but don't say your phone was damaged more than 24 hours before you call them or your insurance is void.

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:14:54 GMT

It's not even been an hour since it's been damaged, i was just going to take it into the o2 tommorrow?

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:17:34 GMT

The stores don't deal with insurance, only warranty claims, so the would just tell you to phone in. Insurance closes at 7 so you will need to wait until morning now.

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:20:36 GMT

Ok, whats the number?

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:21:34 GMT

202 or, from a landline 0844809202

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:26:09 GMT

Will they send me a new one if they cant get it fixed? I dont know if to say i lost it instead

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:31:25 GMT

If you lie and they find out, you get nothing so be careful. For instance o2 systems will show where and when your phones last used and what sim is in it. Your insurance does cover screen breakages so I would just be honest but they don't supply new phones anyway, even if you Lost it.

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:38:26 GMT

I got the Sony ericsson W995 & it is very stiff when you slide it up and down, it fell off my bed think it must of been the way it dropped. Cant i do it as a warranty claim?

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:41:16 GMT

Not if you tell em you dropped it
If you just say it started doing it by itself they will take it in store, but if they find a physical breakage you are back to square one.
If I was claiming on insurance for a broken phone, I'd make sure it really was first
After all, you don't just want it sending back to you.

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:46:34 GMT

Ok i'll phone them up tommorrow. Would i have to pay anything even though i am insured to send it away and to be fixed?

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:50:37 GMT

There's normally a £25 excess charge, unless iPhone when it is anything between £50 and £150 cos us Iphone users are such scammers, apparently.

Re: How do i put in a claim?

Anonymous — Fri, 28 Jan 2011 19:53:32 GMT

glad i've not got a iphone then lol

Re: How do i put in a claim?

perksie — Fri, 28 Jan 2011 23:04:17 GMT

Never try and scam an insurance company as they've heard all the stories, and you could find yourself on a list of people known to attempt fraud.