topic Re: Romsey / SO51 in Discussions & Feedback

Romsey / SO51

Anonymous — Mon, 06 Dec 2010 15:09:07 GMT

Anyone else not receiving texts/calls in this area? Not working properly since Thursday.

Re: Romsey / SO51

perksie — Mon, 06 Dec 2010 15:14:59 GMT

If there's nothing reported here, ring O2:
http://status.o2.co.uk/

Re: Romsey / SO51

Anonymous — Tue, 07 Dec 2010 16:54:36 GMT

I'm in the area and I've been having service problems since the weekend.

Re: Romsey / SO51

adamtemp64 — Tue, 07 Dec 2010 16:58:17 GMT

slsturgess
what is the status page showing?

Re: Romsey / SO51

Anonymous — Tue, 07 Dec 2010 17:08:00 GMT

it's showing no problems. i'm chatting to someone from o2 now

Re: Romsey / SO51

Anonymous — Tue, 07 Dec 2010 19:01:26 GMT

Hi. having the same problem live in the Romsey area. i received an email to say no problems at there end and that i should reset my phone, which didn't make any difference.
The problem is still ongoing. Has anyone had a response from o2 yet

Re: Romsey / SO51

perksie — Tue, 07 Dec 2010 19:44:00 GMT

If all affected report this to O2 it may get investigated.

Re: Romsey / SO51

Anonymous — Tue, 07 Dec 2010 20:09:45 GMT

I have reported it and so has my son. Very negative reponses so far from u2 but we will keep trying.

Re: Romsey / SO51

Anonymous — Tue, 07 Dec 2010 20:15:07 GMT

I've had barely any service since the end of last week ie. no texts, incoming calls and now I am unable to make calls also. Carphone Warehouse inform me that O2 have a problem with the ice affecting our area but also said they were expecting the problem to be solved today. I am still as dead as a dodo and wondering if we are all going to get a rebate on our next bill?! Mmm... pigs might fly.

Re: Romsey / SO51

Anonymous — Tue, 07 Dec 2010 20:34:53 GMT

I cannot understand why o2 are not acknowledging the problem. If carphone warehouse are aware of problem surely someone in o2 must be aware. Hopefully someone from o2 will see this posting soon and sort the problem. More annoying for me as I only got the phone last wednesday

Re: Romsey / SO51

Anonymous — Wed, 08 Dec 2010 20:07:03 GMT

Have just spoken to customer services at o2 and they have now confirmed that there is a problem in the SO51 postcode area. however they do not have date for when the matter will be resolved.

Re: Romsey / SO51

perksie — Wed, 08 Dec 2010 20:50:49 GMT

Well done, at least now they've recorded it and I hope it's quickly fixed for you.

Re: Romsey / SO51

Anonymous — Thu, 09 Dec 2010 12:04:02 GMT

I've now spoken to O2 myself. Annoyingly the status page still says there is no fault(s). O2 couldn't give me a time when it would be fixed.
They told my partner, however, it could be up to 31.12.10 before it is fixed! This is not acceptable!
Customer services says there are issues with the "Receiver" for both:
- GSM (i.e. voice and texts)
- GPRS (i.e. 2G data)
If you are lucky enough to own a 3G phone, I have found one can circumvent the issue until it is solved by setting your phone to 3G (or UMTS as it may be on your phone) only.
-r0