topic Where is the Webmail Hiding on O2 Home page? in Discussions & Feedback

Where is the Webmail Hiding on O2 Home page?

Anonymous — Wed, 18 Mar 2009 12:35:15 GMT

I've been searching O2 site all morning looking for somewhere that might indicate how to log in to Webmail to read my o2 email.

The whole site seems to be obsessed with Mobile access be it phones text broadband and simple Webmail access from any PC anywhere in the world has been hidden from public view. Is there some discrimination against people using ordinary PCs to access webmail on the O2 site?

I used to be able to find somewhere a little Envelope Icon that linked to Webmail login, but if I'm lucky enough to find one on the O2 site it links to a dead page. So I give them 1 out of 10 for design and thoroughness and have to say I don't like O2's webpages at all, they're fussy and very muddled. Anyone there can help me with clarity on this? Is it just me?
--
Plado.

Where is the Webmail Hiding on O2 Home page?

Anonymous — Wed, 18 Mar 2009 13:04:54 GMT

I'm replying to my own question here because after a further half hour searching via the Site Map I found a back door way in to get at webmail.
Once I found a way to get to Email INBOX and logged in, I made a note of the URL that was required to access it. I found the following path:-
O2 Home; Services; Messaging; Email; O2Webmail; INBOX.

When I went back and tried to access it from that path going to O2 Home page I could find no SERVICES on the home page as a link at all. So I went back to the EMAIL login by the previous path and logged out, and then dragged the URL to my desktop so I can use that to access this hidden link.
www.o2.co.uk/myo2/email

I must apologise if anyone reading my post, thinks my query was a tad grumpy, but I hope you'll understand that it is still a stonking great waste of time trying to find the webmail login. There should be a link like they have on BT Yahoo, straight to it on the front page (in the banner at the top). I personally think this is a case of over streamlining of the o2 site. From my point of view having done 14 years of web browsing I think I can say with all honesty the O2 site still is far from right and not the least bit user friendly.

Where is the Webmail Hiding on O2 Home page?

Anonymous — Wed, 18 Mar 2009 22:57:04 GMT

It seems to have gone from bad to worse imo, UNLESS that bits still got to be improved more?

Where is the Webmail Hiding on O2 Home page?

jonsie — Thu, 19 Mar 2009 01:46:59 GMT

Most of the links are working ok now. The webmail link is fine if a little slow.

Where is the Webmail Hiding on O2 Home page?

Anonymous — Thu, 19 Mar 2009 08:26:44 GMT

The webmail link is fine if a little slow

err, which webmail link is that? Like Plado I'm using a bookmark backdoor and have been for the last week or so.

The redesigned "new improved" home page is utter, utter rubbish. It's nothing but a sales portal. I spent 10 minutes trying to complain about it through the "Contact Us" link and gave up in the end.

Where is the Webmail Hiding on O2 Home page?

jonsie — Thu, 19 Mar 2009 13:15:52 GMT

o2 home page
My o2
o2 webmail
Takes me straight to inbox 😮

Where is the Webmail Hiding on O2 Home page?

Anonymous — Thu, 19 Mar 2009 16:12:10 GMT

Well done StevyJones - your solution is a very good one and it works. I do like having a good rant somewhere about these things.
And because the O2 site still is far from good, I still think there's mileage in "having a go at them" (all in the best possible taste!) you understand.

It doesn't alter the fact that going to o2's Webmail shouldn't be buried in "My" anything. What does My O2 mean anyway? - I don't own o2; o2 own it! Microsoft is just as bad with all this My Documents My Music My Video. It's a bore. It's the interaction of constipated minds. The selfish Me me me me.

When a page is being written and communicated to customers or potential customers, it should say Login to "Your" account not "mine". My account belongs to the O2 office accountant.
They're getting their personal pronouns upside down from too much speaking patronizingly to kids. "Aren't we a good boy then" etc.

But I also find it interesting that you say that "most of the links are working now" Does this mean that most of the links previously weren't working? If so, no wonder we've all been having a wonderful time tearing our hair out trying to get at things like Webmail as we battle through to get free of all the Sales rubbish that existing users have to wade through.
O2 should have to give us discount for a bad frustration level, according to a Watch-dog rating of the usability of the website. Currently it's not much cop some say it's awful.

In fairness though I have to say that with my Mobile Broadband service, once they'd overcome the Network "timing out" every 30 seconds and having to disconnect and reconnect to do anything more than 30 seconds long, it started to be a really superb service. I've been using my O2 Mobile Broadband for months now when needed roaming and away from home, and it's really great.

It's more reliable than my home broadband which is through plus.net

So you see I like to give credit where its due, but I still think the website is rubbish. I think it's too fond of itself.
Thanks for your trick to getting at the webmail - I think you've cracked it and that was a very helpful answer.
Well done.
Cheers
--
Plado

Where is the Webmail Hiding on O2 Home page?

jonsie — Thu, 19 Mar 2009 16:42:11 GMT

I'm speechless
You make some very good points.Yes there were a lot of the links not working and o2 being o2 started the new designed site and then started doing the links one-by-one.There are still outstanding issues but they are getting there (slowly :robotindifferent: )
My o2, I guess, is a relative term where you should be able to access all your personal pages i.e.webmail.your account, linked accounts,sms etc. It can be frustrating as people who tried the links without success think it's a waste of time trying again. It's left to saddo's like me to trawl round the site whilst waiting to go to work (work nights but the place shall remain nameless as the hit squad may come round to get me! Suffice to say I hate Sir(Cur) Fred!)
Anyway, thanks for your rant ~ its brightened my day

Where is the Webmail Hiding on O2 Home page?

Anonymous — Fri, 20 Mar 2009 16:15:55 GMT

Well it's only thanks to folks like you who bother to have the patience to trawl around while waiting to go to work, that we get the help we need (or should get from O2) but I guess we have to give them some slack.

£20 a month for mobile broadband is a lot to shell out for a service that has a website where the designers are doing what we used to call faffing about with the patience of punters.

And as someone else once said, "The average British male Website designing bore, uses up ten times their own weight in other people's patience" or something like that (artistic license will allow me a bit of bending of the truth here).

Anyhow you've solved my problems and I'm delighted not to get shouted down. I might add that when I "had a go" on a forum of a certain mobile provider of phones who shall remain nameless (five letter word beginning with N) the Forum administrator censored my comments and refused to print them on the forum. He reckoned I was only "having a go" at them and he didn't like it. So I resigned from the forum and sent my device back for a refund and will have nothing to do with them any more.

Let us hope that your heavy mob comments don't get acted out or I'll have the O2 triads round here with macheties ready to punch my o2 lights out!
Cheers
--
Plado (a reincarnation of Victor Meldrew!)

Where is the Webmail Hiding on O2 Home page?

Anonymous — Fri, 20 Mar 2009 16:25:21 GMT

I've just discovered why I still had problems finding the Webmail from going into the O2 home page route.

There are two places on the front page with My O2 one of them says My O2 Account. It's not that one.
The large tab at the top where it says My O2, is still no use as clicking on that large tab won't take you to a page with Webmail on it, you have to click on the "DROP DOWN" list on the right hand side of the MY O2 link and that takes you to a page with 11 links, the last of which is O2 Webmail. Get the flags out!

Words fail me. Why is there a half hidden drop down list at the side of the main My O2 link? It's bonkers.

thanks Plado your absolutely right.

Anonymous — Tue, 24 Mar 2009 00:42:59 GMT

O2 is now owned by a spanish comapany Telefonica? This new layout is awful,
they deliberatly make it hard to get to webmail so you are forced to look over there entire site over and over as I have in the hope you'll get "mobile email" and maybe a new iPhone to boot, get it? its all about the money, and free webmail for free is hassle to O2 to pay for and administrate. Being fare and for balance my old o2 broadband deal 8mb for £7.50 a month was amazingly good sooo much better than BT, but I needed BT to get O2 so goodbye O2 shanme that one, BT are the worst ever just my opinion.

Right Clicked on your O2 EMAIL link above and saved it to my desktop thank you!
(until they change it)

Dear O2 I'm ditching my O2 simcard for which I have been a regular subscriber and topper upper for many years, but theres no ONE TOUCH direct link to email??? goodbye.

I'm off to Virgin 300texts 200mins (to any network) £10 (Metro paper advert)

It Gets worse O2 SALES PORTAL!

Anonymous — Tue, 24 Mar 2009 13:00:18 GMT

turns out saving that link to my desktop did not work
I have to now search GOOGLE to find it!!! and its almost the top hit on google about 3rd link down! search o2 webmail and you get this forum!, have you noticed how these forums arnt really moderated? they use Bots to look for keywords like swearing and thats it no helpful human to say "oh yes Im a top moderator I'll report this to the webmaster immedialty", its like someone said earlier
its a SALES PORTAL :robotmad:

this is crazy!! O2 your gonna loose so many customers over this!!

Re: It Gets worse O2 SALES PORTAL!

Anonymous — Wed, 25 Mar 2009 19:56:02 GMT

have you noticed how these forums arnt really moderated?

Humans do moderate these forums, but they are instructed to do it without saying anything.

I sympathise with the frustrations about the new website, it's either very slow or fails to load at all. The "massive tabs" design is all gloss and does nothing for usability.

Where is the Webmail Hiding on O2 Home page?

Anonymous — Thu, 26 Mar 2009 11:23:42 GMT

Blimey! Silent secret moderators who are under orders to be silent Monks, sitting in judgement upon us mortals! What is the world coming to with creepy censors lurking in the background.
I reckon even those are just reporting to O2 which customers to "watch". Let's hope they are really feeding back details of what we lot are tearing our hair out over.

I do see your point about how they are pushing a sales portal but there isn't any need to be like that. I mean look at BT, they have at least got a way of looking after all the customers who want to access webmail, even after they were all merged up with Yahoo. Their site is a mess but I can just get straight into my webmail.
Another thing about Webmail while I'm on the topic, BT used to filter out spam into a spam folder and it was receiving on my account at least 150 spam messages a day and I used to go in every three days or so and trawl through it all in case something important got pushed into the spam that I wanted to receive. But suddenly after December 2008 they seem to have finally discovered how to remove the real spam before it gets there as my account on btinternet now gets only about 6 spam messages a day at the most. So what have they started doing right all of a sudden.

Freeserve used to be like that with millions of spam messages coming in and you had to delete them a page at a time which took an age to load. I got so fed up with it I let the account kill itself over 90 days and never used it again.

I'm glad I managed to help someone on here with a quick pathway to the webmail. I don't even need a link now, I just go to O2 home page and click the drop down list for MyO2 and then get the webmail page.

One thing I really like about o2 is their smtp mail sending server is an OPEN one. This means that I can send email out from another identity such as my broadband home one which is waitrose.com and it posts through the O2 server when I'm connected to O2 mobile broadband. Most servers reject that and only allow POP3 mail collection from other accounts.

I've already worked out how to send email out to someone using my O2 email identity, but with the email appearing to be from one of my other email addresses. This is a good way of sending email to a Company when you are doing business with them but you don't want them to know your real Email address, in case they put you on a spamming list. I know it's not strictly playing the game by the rule book but you have to box a bit clever with emails to stay out in front of being caught out.

This only applies to email sent from Outlook Express or Thunderbird, as you can't spoof an identity on webmail headers.

Thanks to all for listening to my ranting on.
You've all been very useful and helpful.
Cheers
--
Plado

Where is the Webmail Hiding on O2 Home page?

Anonymous — Thu, 02 Apr 2009 08:39:43 GMT

Hurrah! Webmail link is back on the home page in plain sight. And it works. Well done, O2, please try not to break it again.