https://community.o2.co.uk/t5/Discussions-Feedback/Updated-O2-app-problem-on-iPhone/m-p/1825889#M140775 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5872987">@Mayo_and_Louth</a>&nbsp;</P><P>We can't fix it here. You need to ask O2 <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P><P>In the interim, text&nbsp;<STRONG>BALANCE</STRONG><SPAN>&nbsp;</SPAN>to<SPAN>&nbsp;</SPAN><STRONG>20202</STRONG><SPAN>.</SPAN></P> Fri, 30 Jan 2026 23:41:16 GMT MI5 2026-01-30T23:41:16Z https://community.o2.co.uk/t5/Discussions-Feedback/Updated-O2-app-problem-on-iPhone/m-p/1825888#M140774 <P>I'm a PAYG customer. Can't access my balance since the update to the app on my Apple IPhone. All I get is the following message: "Well, that's embarrassing. Let's pretend that didn't happen... please try again."</P><P>&nbsp;Fix needed. Thanks.</P> Fri, 30 Jan 2026 23:21:45 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Updated-O2-app-problem-on-iPhone/m-p/1825888#M140774 Mayo_and_Louth 2026-01-30T23:21:45Z https://community.o2.co.uk/t5/Discussions-Feedback/Updated-O2-app-problem-on-iPhone/m-p/1825889#M140775 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5872987">@Mayo_and_Louth</a>&nbsp;</P><P>We can't fix it here. You need to ask O2 <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P><P>In the interim, text&nbsp;<STRONG>BALANCE</STRONG><SPAN>&nbsp;</SPAN>to<SPAN>&nbsp;</SPAN><STRONG>20202</STRONG><SPAN>.</SPAN></P> Fri, 30 Jan 2026 23:41:16 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Updated-O2-app-problem-on-iPhone/m-p/1825889#M140775 MI5 2026-01-30T23:41:16Z