https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824893#M140739 <H1>Virgin Media O2 Says AI Saved UK Customers 400,000 Hours in Support Calls</H1><P><A href="https://www.ispreview.co.uk/index.php/2026/01/virgin-media-o2-claims-ai-saved-uk-customers-400000-hours-in-support-calls.html" target="_blank" rel="noopener">https://www.ispreview.co.uk/index.php/2026/01/virgin-media-o2-claims-ai-saved-uk-customers-400000-hours-in-support-calls.html</A></P> Thu, 15 Jan 2026 17:10:55 GMT Enlli 2026-01-15T17:10:55Z https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824893#M140739 <H1>Virgin Media O2 Says AI Saved UK Customers 400,000 Hours in Support Calls</H1><P><A href="https://www.ispreview.co.uk/index.php/2026/01/virgin-media-o2-claims-ai-saved-uk-customers-400000-hours-in-support-calls.html" target="_blank" rel="noopener">https://www.ispreview.co.uk/index.php/2026/01/virgin-media-o2-claims-ai-saved-uk-customers-400000-hours-in-support-calls.html</A></P> Thu, 15 Jan 2026 17:10:55 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824893#M140739 Enlli 2026-01-15T17:10:55Z https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824894#M140740 <P>Truly the mind boggles, only an AI could dream up a stat like that and use it as a measure of success...🤦</P> Thu, 15 Jan 2026 16:50:28 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824894#M140740 pgn 2026-01-15T16:50:28Z https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824895#M140741 <P>******</P> Thu, 15 Jan 2026 17:09:24 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824895#M140741 MI5 2026-01-15T17:09:24Z https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824901#M140742 <P><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="00000000.gif" style="width: 498px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/64772i47C9B5C1A5E98C37/image-size/large?v=v2&amp;px=999" role="button" title="00000000.gif" alt="00000000.gif" /></span></P> Thu, 15 Jan 2026 17:40:30 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824901#M140742 jonsie 2026-01-15T17:40:30Z https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824907#M140743 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="images.jpeg" style="width: 360px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/64773i353E3274F7E31812/image-size/medium?v=v2&amp;px=400" role="button" title="images.jpeg" alt="images.jpeg" /></span></P><P> </P> Thu, 15 Jan 2026 19:21:40 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824907#M140743 TallTrees 2026-01-15T19:21:40Z https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824953#M140744 <P>My arṣ̌e.</P><P>Honest to god, where do they pull these numbers from</P> Fri, 16 Jan 2026 10:50:57 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Proof-of-Pudding-is-in-the-Eating/m-p/1824953#M140744 viridis 2026-01-16T10:50:57Z