topic Re: Sim swap deactivation hack in Discussions & Feedback

Sim swap deactivation hack

Ukfella321 — Thu, 15 Jan 2026 08:13:11 GMT

Not sure whats happened here but my sim as been deactivated lost my signal, in my orders it says sim card swap deactivation which is not me 🤷‍♂️ i was getting loads of random messages last night with security codes i just deleted them, i cant phone o2 because i have no phone live chat only works in the app which as logged me out and i cant log back in, i can only log in on the website, gonna end up losing my job as i badly need it for work

Re: Sim swap deactivation hack

Enlli — Thu, 15 Jan 2026 09:04:28 GMT

Sounds like you have been scammed and someone has tried to take over your account

You can contact O2 via Social Media

https://www.o2.co.uk/abouto2/social-media

Re: Sim swap deactivation hack

MI5 — Thu, 15 Jan 2026 09:34:48 GMT

@Ukfella321

Going in store with photo ID might be a faster option for you.