https://community.o2.co.uk/t5/Discussions-Feedback/O2-Left-Communication-Ombudsman-Scheme/m-p/1824780#M140734 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4819709">@Enlli</a>&nbsp;wrote:<BR /><P>Someone was quick on Modding that link</P><HR /></BLOCKQUOTE><P>Legal requirement.</P> Tue, 13 Jan 2026 19:17:18 GMT MI5 2026-01-13T19:17:18Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Left-Communication-Ombudsman-Scheme/m-p/1824769#M140730 <P><A href="https://www.commsombudsman.org/raise-dispute/virgin-media-o2" target="_blank" rel="noopener">https://www.commsombudsman.org/raise-dispute/virgin-media-o2</A></P><P>&nbsp;</P><P>Thanks <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3043359">@Paul-S</a></P><P> </P><P> </P> Tue, 13 Jan 2026 17:10:21 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Left-Communication-Ombudsman-Scheme/m-p/1824769#M140730 Enlli 2026-01-13T17:10:21Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Left-Communication-Ombudsman-Scheme/m-p/1824772#M140731 <P>Updated dispute resolution here&nbsp;<A href="https://a.storyblok.com/f/253875/x/bf58c44820/customer-complaints-code-**Personal info**.pdf" target="_blank">https://a.storyblok.com/f/253875/x/bf58c44820/customer-complaints-code-**Personal info**.pdf</A></P> Tue, 13 Jan 2026 17:09:04 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Left-Communication-Ombudsman-Scheme/m-p/1824772#M140731 MI5 2026-01-13T17:09:04Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Left-Communication-Ombudsman-Scheme/m-p/1824773#M140732 <P>Someone was quick on Modding that link</P> Tue, 13 Jan 2026 17:11:30 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Left-Communication-Ombudsman-Scheme/m-p/1824773#M140732 Enlli 2026-01-13T17:11:30Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Left-Communication-Ombudsman-Scheme/m-p/1824774#M140733 <P>This is the direct link to CISAS&nbsp;<A href="https://www.cedr.com/submit-a-complaint/" target="_blank">https://www.cedr.com/submit-a-complaint/</A></P><P>&nbsp;</P><P>Looks like a lot of companies have moved over on the 1st Jan 2026</P> Tue, 13 Jan 2026 17:25:46 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Left-Communication-Ombudsman-Scheme/m-p/1824774#M140733 madasaf1sh 2026-01-13T17:25:46Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Left-Communication-Ombudsman-Scheme/m-p/1824780#M140734 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4819709">@Enlli</a>&nbsp;wrote:<BR /><P>Someone was quick on Modding that link</P><HR /></BLOCKQUOTE><P>Legal requirement.</P> Tue, 13 Jan 2026 19:17:18 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Left-Communication-Ombudsman-Scheme/m-p/1824780#M140734 MI5 2026-01-13T19:17:18Z