topic Re: No Blue Monday prize emails since mid November in Discussions & Feedback

No Blue Monday prize emails since mid November

Layline — Mon, 05 Jan 2026 13:34:24 GMT

Hi.

I've been reporting my missing Blue Monday prize emails since mid November (when I used to receive them right after winning). They are not showing in the junk folder, which I check regularly. By the time any codes have been investigated and sent to me, the campaign has closed, so I cannot use them.

I just won something from KIND today. Still no email received. I can't reply to the person who was dealing with my missing prizes before to let them know (as I'm getting an error message saying that their profile is not open to private messaging), so I've now created a topic. Please investigate this for me O2.

Re: No Blue Monday prize emails since mid November

Enlli — Mon, 05 Jan 2026 13:46:14 GMT

We are a community of customers and there are no O2 staff here

Contact O2 direct

Use the UK based social media links

Re: No Blue Monday prize emails since mid November

Layline — Mon, 05 Jan 2026 14:19:56 GMT

Thanks. I was hoping another O2 staff member would contact me on here after Dave left. I have since emailed this address:
PriorityContent@virginmediao2.co.uk

I've also tried to contact O2 on social media.

Re: No Blue Monday prize emails since mid November

Enlli — Mon, 05 Jan 2026 14:24:10 GMT

Dave has not been replaced and the Community is in limbo. We only know there will be changes, but what is only guesswork