topic Re: Refund impossible in Discussions & Feedback

Refund impossible

Rnart — Mon, 08 Dec 2025 18:25:45 GMT

Absolutely impossible to request a refund. I left O2 ages ago and was told by an advisor that I would automatically receive a refund if under £5. I've left my DD open, it's more than the stated 30 days, it's only £4.35 but imagine how much they are making by people not claiming this back. I refuse to call and pay more on a phone call to them now I'm no longer with them and no doubt paying premium rates!! No where in the website to request, you just go round in circles

Re: Refund impossible

pgn — Mon, 08 Dec 2025 18:30:45 GMT

It should have got to you, @Rnart - try this,https://www.o2.co.uk/how-to-complain

Re: Refund impossible

madasaf1sh — Mon, 08 Dec 2025 18:34:07 GMT

@Rnart

The number to call is a free phone number, so you wont be charged, the number to call is 0800 902 0217

Also note complaints take 8weeks minimum to be looked at and resolved..

Re: Refund impossible

MI5 — Mon, 08 Dec 2025 18:51:02 GMT

@Rnart

Final bill refund

What is a final bill refund and how does it work?

Once your account has been disconnected, a final bill will be generated within 14 working days. Sometimes this will leave your account in credit, which will appear as a minus balance on your invoice. Your airtime account balance needs to be showing in credit before we can give you a refund.

You can check your final bill in My O2 online, but not in the My O2 app, as it will stop working once you’re disconnected.

If your final bill is in credit, we’ll refund you automatically within the next 30 days to the account or card you usually pay your bill from. We'll send you a cheque if we don’t have your account or card details.

If you’re on a Pay Monthly plan, make sure you don’t cancel your Direct Debit until after your final bill has been paid. We’ll take the money from your account as normal. If you’ve cancelled your Direct Debit already, you’ll need to call us to pay your final bill.

0344 809 0202