topic Facturas in Discussions & Feedback

Facturas

Bryan_93 — Wed, 03 Dec 2025 13:53:02 GMT

Hello. Good afternoon, excuse me, I am writing to inform you that I paid my debt a little late in October but I paid it. And it is supposed that for the month of November you, as usual, would have to automatically deduct the invoice and you have not done it. I was on vacation in my country and I come and I find this. Now I don't have money to pay anything other than to be able to go to work. Then for things like that one is left as a delinquent and I don't want to have problems like that. So I inform you that I will not be able to pay anything until December 28 that they pay me again. Please, if for the next time they are not going to discount me automatically, please let me know, really that then problems like these happen on December 28, I will pay you for November and December since I don't have any more money, thank you very much

Re: Facturas

TallTrees — Wed, 03 Dec 2025 14:06:28 GMT

Dear @Bryan_93

We are not o2 customer services, we are a customer based community.

You will need to contact o2 customer services Here

Good luck

Re: Facturas

Enlli — Wed, 03 Dec 2025 14:18:31 GMT

You can reach the Payment Management team on 0800 902 0217.

You can message them on Social Media Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: Facturas

jonsie — Wed, 03 Dec 2025 17:30:11 GMT

I have a feeling that your debt may have already been passed to a collection agency

Good luck @Bryan_93