topic Re: Unused balance in Discussions & Feedback

Unused balance

cadmasterUK1 — Fri, 28 Nov 2025 10:16:31 GMT

I recently switched from a PAYG tariff to a Rolling Plan but there is a balance remaining in the PAYG - can I use this to fund the Rolling Plan? Or can I get a cash refund?

Also, whenever I make a call I get a notification of the outstanding balance which implies that the calls are still being made on PAYG, not the Rolling Plan - is this correct.

Re: Unused balance

MI5 — Fri, 28 Nov 2025 10:24:52 GMT

@cadmasterUK1

Rolling plans only renew from the card you registered, not any balance.

The credit remains for any out of allowance use.

If you want a refund of the balance, you'll need to ask O2 by calling 4445.

Notifications of balance will still apply unless you ask O2 to turn then off.

Re: Unused balance

madasaf1sh — Fri, 28 Nov 2025 10:25:00 GMT

@cadmasterUK1

No you cant use the balance to pay for the rolling plan and it will be used for anything not included in your plan.
You also cant get a refund of the credit.

You need to contact o2 on 4445 and ask them to turn off balance notifications.

Re: Unused balance

cadmasterUK1 — Fri, 28 Nov 2025 12:32:04 GMT

Thanks